Customer Service Manager

KELTON G. MOULTON

***** ********** ***** ***** ****** Spring, MD 20906 202-***-**** **********@*****.***

PROFESSIONAL SUMMARY

A highly adaptable and experienced professional, strategic, decisive, and collaborative leader with diverse experience.

Dynamic, resourceful, and extremely driven individual with a deep passion for delivering solutions that empower a team to meet and exceed desired expectations.

Proactive individual who works with a sense of urgency to anticipate company and client needs to ensure quality, consistency, and compliance with organizational standards.

Professional Experience

FEDEX OFFICE — Silver Spring, MD

Assistant Manager November 2005 to 2019

Manage production flow to ensure all production orders are done right and on time.

Takes lead responsibility for scheduling and running production on full service orders.

Sets up complex orders and performs multiple tasks at the same time.

Responsible for ensuring quality during and after production process.

Stay current on all new technology and machinery that could potentially increase production and efficiency of digital printing

Train new employees on all digital and traditional printing machines

Prepare financial reports for supplies used and supplies needed maintaining a strict budget when possible

Prepared cost estimates for printing, coordinated purchases of printing supplies, and maintained inventory of printing supplies as well as printed material needed by customers

Oversaw print production for all internally produced printing, including business cards, letterhead, media kits, and promotional pieces

Ensure that all supplies such as ink and paper are fully stocked

Troubleshoot problems and repair printing machines when needed

Delegate jobs to other employees and supervise to ensure proper fulfillment of responsibilities

Screening and interview process of new hires.

Professional Experience (continued)

GW TRUCKING — Brooklyn, NY

Office Manager February 2003 to July 2005

Supervise agency operations including daily truck schedules.

Provide excellent customer service.

Maintained daily log of all truck load.

Finalized accounts to ensure client satisfaction.

Assign work base on delivery dates, time and location.

Reviewed financial matters and performed bookkeeping functions inventory.

Performed general administrative support.

Provides face to face and telephone quotes for customers.

Transfer sales invoice on a mainframe computer, filing, and data entry.

Display a friendly and enthusiastic interpersonal manner with all customers.

Education & Certifications

BROWN TOWN COMMUNITY COLLEGE — ST. Ann, JAMAICA

HIGH SCHOOL DIPLOMA, WILLIAM KNIBB Trelawny, JAMAICA

Of Note

Special Skills:

Exceptional knowledge of digital as well as traditional printing

Great capacity for learning new and more advanced technology in the printing business

Meticulous attention to detail in all projects

Ability to complete orders in an organized and timely fashion

Proficient in all computer programs related to digital printing

Excellent knowledge of mechanics of printing machines

Editing capabilities to correct mistakes before printing

Exemplary customer service and communication skills

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