Customer Service Personal Assistant

RESHEL C. PELAYO

Address: **A** Victoria de Manila, 1655 Taft Avenue Malate, Manila

Mobile No: 092********

E-Mail: ********************@*****.***

CAREER OBJECTIVE:

To find a challenging position and be an integral part of a growth-oriented team where my experience and capabilities will contribute to the company’s objectives. To apply for any position your organization has need of, which best fits the skills and qualifications I have gained from my previous working experience.

STRENGTHS:

Capable of working both independently and part of a team

Excellent in Customer Service

Potential and ability to achieve the level of Customer Satisfaction

Eager to learn and contribute to the growth of an organization

Strong background on customer handling with good interest and skills

WORKING EXPERIENCE:

Company: Adamallys LLC (Dubai)

Designation: Personal Assistant to the CEO

February 04, 2013 – February 25 2019

Personal Assistant/Secretary to the Director

Handles personal files (i.e properties & credit card payments)

Manages appointments, meetings and itineraries

Assistant office administrator

Handles purchases from local & overseas suppliers

Handles payments for local purchases (Accounts Payable for Local Purchases)

Manages shipments of orders (Logistics)

Provides quotations for Local Inquiries

Inventory management (June 2017-February 2019)

Monitors incoming and outgoing materials/invoices

Prepares updated stocks/inventory record for monthly stock reports

Company: TeleTech Sta. Rosa

Designation: Pre-paid Consultant (Customer Service Representative for an Australian Account)

January 16, 2012 – November 08, 2012

Handles customer enquiries on products and features

Handles customer complaints regarding services and credit disputes

Handles demanding customers and challenging situations

Provide world class customer service

Creates an environment that makes the customer feel prioritized

Hit targets and meet the expectations of clients

Company: Sta. Lucia East Grand Mall

Designation: Concession Officer (Proof Reader / Documentation Staff – On-The-Job Trainee)

July 2010 – November 2010

Maintain document management operating procedures

Answering phone queries, forwarding calls and taking messages

Managing the General Administration for the Front Desk

Dealing with incoming mail & faxes and ensuring all documents are distributed to the relevant departments

Proof reading and documentation assistant

SKILLS & COMPETENCIES:

Computer Savvy

Excellent Customer Service

Calendar Management

Team Player

Travel Management

Attention to Details

Multi-Tasking Skills

Knowledge to Logistics

Fast Learner

Organized

Proactive

Flexible

Self-motivated

EDUCATIONAL ATTAINMENT:

COLLEGE GRADUATE

PAMANTASAN NG LUNGSOD NG PASIG

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

PERSONAL BACKGROUND:

Date of Birth: January 23, 1991

Citizenship: Filipino

Civil Status: Single

Passport No.: P4861863A

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