Customer Service Assistant

NANCY MEENA

*** **** **, *** *

Haverhill, MA ***32 **********@*****.*** 978-***-****

OBJECTIVE

I am hoping to find a Position that can challenge me and supports good Morale for this is one of the important aspects within a Company I seek. Prefer a position that is constantly busy where all my experience and great soft skills will be demonstrated but have an opportunity to expand my horizons as well as my experiences.

SKILLS & ABILITIES

Skills Customer Service (10+ years)

Receptionist (10+ years)

Data Entry

Administrative Assistance experience (10+ years)

Microsoft Office (1 year)

Basic Excel and QuickBooks

Payroll and Filing.

Noble teamwork skills

Time management / Conflict communication classes

written communication skills/customer Svc Soft skills

Compliance training (HIPPA)

Quick learner

EXPERIENCE

ISOLVED/SAGE: DANVERS, MA

QC SPECIALIST/ADMINISTRATION ASSISTANT.

OCTOBER 2017 - PRESENT

I started out Working as Temp through Kelly's Services as a Administration Assistant. Provided training to new team member that enhanced overall productivity. • Interacted with various internal departments to ensure research, accuracy and proper deliverance of required documentation in a timely manner that led to the successful passing of all State Audits. • Proofread Correct and mail out all Payroll Checks Live/Direct deposited to all the clients that are under us for their Payroll Software needs.

Auto fair Subaru - Plaistow, NH

Receptionist/Cashier

July 2015 to May 2017

Updating & closing all dealership Repair Orders and Parts Invoices. Help in the Breakdown of New/Used car deals by placing appropriate paperwork in order and sending out forms for Banks. Answer/Forward calls to the Appropriate people/Depts. File /copy documents needed quickly & efficiently. Help other Departments when/Where needed to meet deadlines.

Dunkin Donuts – Medford, MA

Asst Manager/Crew Member

September 2012 to June 2015

Oversee Food cost, inventory, delivery & Time Labor reporting. Set up crew weekly shifts. Provided onsite training to all New employees when hired. Handled daily deposits & crew sales daily.

Partners Healthcare - Charlestown, MA

Accounts payable Rep.

September 1998 to October 2011

Processed Invoices for all entities under the Partners Healthcare Umbrella. Processed Employee/Non-Employee Travel Reimbursement via Check Requests. Identify & fix any problems on the Invoices/check requests, then reroute them to the appropriate person or entity. Validate & Process scanned invoices within the PeopleSoft validation applications. Help and Support other departments when needed. Set up new accts for New employees/clients in the PeopleSoft app. Call Vendor/Clients when issues arise and resolve in a timely manner. Update existing files of employees/clients when needed. Worked with the Customer Service dept with incoming calls when needed. Set up/ update New Purchase Orders for End users within the Partner Healthcare entities. Faxed/mailed out forms to new clients when needed to set up New purchase Orders. Covered mailroom delivering, opening, sorting internal/external mail.

EDUCATION

GPA: 3.4

BRYANT & STRATTON COLLEGE (ONLINE)

ORCHARD PARK, NY 14127

OFFICE ADMINISTRATION DIPLOMA (PRESENTLY ENROLLED)

TENTATIVE GRADUATION OCT 2019

INDEPENDENCE UNIVERSITY (ONLINE CLASSES)

SALT LAKE CITY, UT

BUSINESS ADMINISTRATION/MEDICAL SPECIALTIES

Just took some classes. No Degree, Certificate, or Diploma

COMMUNICATION

I am a very good listener and empathetic. I am very good when it comes to Communication within my Company.

LEADERSHIP

My co-workers and management think Highly of me, I am always asked to help out and step up to the plate wherever needed. I have been told I am trustworthy, dependable, and a motivator for others within my Department.

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