Executive Assistant Customer Service

ANDREA MONTGOMERY

*** ****** ******, ********, ** 11231

646-***-**** (c)

***************@******.***

SKILLS:

Computer Skills: Computer Software: MS Office, Word, Access, Excel, Outlook, QuickBooks, Rappnet, Internet Explorer, Dragon Naturally Speaking and Dictaphone

EXPERIENCE:

12/2007-Present

TNW Services, Inc. – New York, NY

Executive Assistant

Oversees day-to-day operation.

Provides administrative support to CEO and President

Manages, produces and tracks all incoming invoices, handles AP/AR, and bi-weekly payroll.

Manages supply inventory and office equipment.

09/2003-09/2007

Independent Gemological Laboratories-New York, NY

Lead Account/Customer Service Representative

Monitored merchandise through laboratory and fulfillment departments.

Calculated appropriate retail replacement value

Dramatically enhanced customer satisfaction rating by expediting special orders and ensuring a high degree of accuracy.

Trained new representatives in use of computer resources and office software.

Invoiced completed merchandise

12/2002 – 09/2003

Independent Gemological Laboratories-New York, NY

Administrative Receptionist

Professionally greeted all visitors and guests.

General office duties: faxing, filing, emailing, and typing as well as assisted manager with various duties.

Answered phones and took complete thorough messages.

Ordered and maintained general office supplies.

Received and sorted incoming mail.

Maintained conference room

09/2000-102/2001

SUNY Downstate Medical Center – Brooklyn, NY

Medical Receptionist/Medical Transcriptionist

Professionally greeted all doctors, patients, visitors and guests

General office duties: Heavy phone and public contact, faxing, filing, emailing, and typing

Processed and transcribed physicians’ notes, letters, memos, and minutes from meetings.

Typed articles and chapters that were submitted for publication.

Scheduled patient’s appointments and lab tests.

Assisting patients with information regarding medical procedures and test results.

EDUCATION:

Borough of Manhattan Community College – New York, NY

A.A.S., Human Services, June 1999

REFERENCES: Furnished upon request.

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