SUMMARY

Personable and responsible with ** years in customer service. Solid team player with upbeat, positive attitude.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Personable and responsible employee with 30 years with Customer Service experience. Solid team player with upbeat, positive attitude

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success

Hands-on, Hardworking, Dependable, Committed,

HIGHLIGHTS

Top-Notch Customer Service

Organizational Skills Courteous and

professional demeanor

Service-oriented

Effective multi-tasker

Flexible and adaptable

Active listening skills

Energetic work attitude

WORK EXPERIENCE

Operations Agent

Phoenix, AZ

Southwest Airlines/ Jul 1998 to May 2019

Greeted all passengers. Board all passengers and let them on to the aircraft. Took passengers in wheelchairs down the jet bridge. Had to take the children who were between the ages of 5 to 11 down the jetbridge. Had to make sure that the weights and balances were within the range of what dispatch had written so the aircraft could get off the ground safely. Instructed passengers on all safety and emergency procedures and answered any questions. Announced flight status updates and information about gate changes over airport's PAs system. Monitored compliance with size limitation guidelines for the carry-on baggage program. Monitored compliance with size limitation guidelines for the carry-on baggage policy. Responded politely to passenger complaints regarding ticketing and baggage handling. Determined flight close-out times and completed and verified flight forms. The departments we had to work with were the Ramp Agents, Flight Attendents, Pilots and Dispatch. All had to work together to push the air craft safely and on time. Reservation Agent

Phoenix, AZ

Southwest Airlines/ Jul 1998 to Oct 2000

- Plan routes, itineraries, and accommodation details, and computer fares and fees, using schedules, rate books, and computers.

- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail and computers

S

Lisa Silvestri

480-***-****

ac9kun@r.postjobfree.com

4202 E. Broadway Rd

Unit 64

Mesa, AZ, 85206

- Answer inquiries regarding information such as schedules, accommodations, procedures,and policies

- Prepare customer invoices and accept payments.

- Confer with customers to determine their service requirements and travel preferences

EDUCATION

Bachelor of Science: Recreation and Leisure Services Northern Arizona University 1989

Flagstaff, AZ, United States