Data Entry Customer Service

Muka Seanoa

**** ******* ***, *********, ** Phone: 1-907-***-****

Experience

Payment Poster Geneva woods Pharmacy

**/**** – present

• Post payment from check batches received from the Finance Department into the practice management system

• Charge adjust PPO discounts and workers comp fee guidelines as necessary

• Understand EOB’s (explanation of benefits) and adjustments

• Post all payments from patients and various insurance companies within a set turnaround time

• Completes tasks accurately, maintaining quality standards

• Meet monthly closing deadlines as set by the company

• Balance all posted batches by generating a batch summary report and reviewing for variances

• Recommends new approaches, policies, and procedures to influence continuous improvements in department’s efficiency and services performed

• Ensure notes are entered in the patient account, and copies of EOB’s, denials and other correspondence are provided to the Collector

• Payments and adjustments are accurately recorded in the patient accounting system daily

• Meets or exceeds departmental productivity standards on a consistent basis

• Serves as a member of the Cash Posting (Management/Dept/Coding/Data Entry/etc.) Team. Performs duties necessary to ensure the team’s projects/goals are completed

• Reconciles daily batch posting to actual entry in order to identify and reconcile any discrepancies, ensuring that payment posting functions are accurate and performed on a timely basis

Payment Poster Johnson’s Tire Services

02/2002 – 02/2008

• Printing, pulling and filing of Explanation of Benefits

• Cash Applications Specialist is responsible for updating patient accounts with billing data

• Apply insurance payments according to specific dates and procedures according to the EOB

• Balancing and filling out daily worksheets

• Covering for receptionist on a rotating basis

• 1 on 1 monthly meetings with Payment Posting Supervisor

• Training of new staff

Cashier Regal Fireweed Cinemas

02/2002 – 02/2008

• Cash Register Transactions

• Drawer Balancing

• Retail Front-End Operations

• Cashier Audits & Reports

• Customer Service Excellence

• Complaint Resolution

• Store Opening & Closing Procedures

• Stocking & Merchandising

• Loss Mitigation

• Shrink Reduction

• POS Systems

• Inventory Management

Education

High School Diploma

• Technical Skills –Ability to operate 10-key, knowledge of invoicing, orders, and general accounting principles

• Policies & Procedures – Articulates knowledge and understanding of organizational policies, procedures, and systems

• Reconciles cash/contractual balances, assuring the reliability and accuracy of the daily bank balancing procedures and variances daily

• Analytical Skills – Demonstrates ability to critically evaluate and act upon information

• Communication – Communicates clearly, concisely, and professionally

• Ensures compliance with all regulatory, company and departmental and HR policies and procedures

• Recommends new approaches, policies, and procedures to influence continuous improvements in department’s efficiency and services performed

• Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties. Takes ownership of special projects, researches data and follows through with detailed action plans. Meets or exceeds short and long term goals and objectives as established for the work unit

• Serves as a member of the Cash Posting (Management/Dept/Coding/Data Entry/etc.) Team. Performs duties necessary to ensure the team’s projects/goals are completed

• Meets or exceeds departmental productivity standards on a consistent basis

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