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Call center, receptionist, Secretary

Houston, TX
June 10, 2019

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Elsa Aguilar

**** **** ***** ****.

Houston, Texas 77017

Cell no.: 832-***-****


• Houston Community College

Started Date: August, 2017

End Date: Current Student

• Astrodome Dental Career Center

Certified Dental Assistant

Graduation Date: June, 2003

• University of Lincoln-Nebraska

Studied Criminal Justice Specializing in Forensic Science, I studied there for two years. Attended University from August, 1999- June 2002

• George I. Sanchez Charter High School

Accomplishments Achieved: Graduated class valedictorian, member of the student council, played volleyball and basketball, member of the drama club. Received the Nissan North America Scholarship from the President, for my commitment to doing volunteer community service Graduation Date: May, 1999

Work Experience

Caballero Law Office

Start Date: October 2013 End Date: November 2015

Daily Duties:

Answered telephone calls and provided callers with information on legal services. Scheduled clients’ appointment and provided them with reminders. Assisted in composing legal documents such as memos and letters. Handled filing and record management activities. Provided support in updating, revising and rewriting legal contracts

Duties for Immigration Clients:

Interview family. Filled out all documentation to stop family from being deported. Experience with filings, petitions, case management, and interviewing. Proficient with Microsoft Word, Excel, PowerPoint, Access, Immigration Pro, A. ASYLUM

Interviewing the client: Research and prepare a list of statutory and regulatory requirements for attorney to determine asylum claim. Consult with attorney to establish client has a legitimate claim for asylum and meets all criteria. Assembling and filing the application: Prepare Form I-589, Application for Asylum and Withholding of Removal, for attorney review. Research client’s country conditions. Obtain and organize supporting documentation. File the application and supporting documentation to USCIS or the Immigration Court if client is in removal proceedings. Prepare client for interview and/or merits hearing. Tickle date for filing Form I-765, Application for Employment Authorization. If asylum is granted, tickle file to notify client to file Form I-485, Application for Adjustment of Status to Permanent Residence, one year from grant. RELIEF IN REMOVAL PROCEEDINGS

Consult with attorney to determine whether client is eligible for relief from removal. Assist client in obtaining necessary documentation for application. Prepare forms and supporting documentation for attorney review. File or “fee-in” application with USCIS, if required. File application with Immigration Court and serve on Immigration and Customs Enforcement Chief Counsel. Required to visit client at the detention center assisted attorney at motions or bond hearings. Traveled to USCIS district office on behalf of or with a client or to hand-file an application or motion. Duties for Social Security Clients:


Telephone/ Face Time interviews with Clients. Helped clients filled out following documents: SSA 1696, Appointment of Representative. A fee agreement between the client and the firm. HA-501- U5, Request for Hearing by Administrative Law Judge. SSA-4486, SSA-827, Authorization to Disclose Information to the Social Security SSA 1696, Interviewed client about his current physical and/or mental circumstances of client. Started the original fee agreement document. Copies of the available treatment records. I researched and verified the contact information for the treatment providers and records. Contacted the providers to determine if they have records and if they will accept faxed requests for information. Drafted and submitted the request, with a copy of the information release form, to the applicable entity, made sure that all records were not duplicates, made sure that all records were in ascending chronological order, Copied the records to be submitted for the client file, Appealed all decisions made on behalf of attorney Dental Smiles

Duties: Greet patients as they arrive and take initial information regarding purpose of visit. Assist in filling out patient information forms. Educate patients on dental procedures. Assist patients to the procedure room. Fill in dentist with patients’ preliminary information. Assist in interviewing patients. Assist dentist in the administration of procedures. Maintain a sanitized environment at all times. Pass instruments to the dentist. Sterilize and prepare instruments. Prepare material such as fillings. Polish clinical crowns. Take and process dental x-rays. Pour, trim and polish study cast. Provide information to patients regarding plaque control and oral hygiene. Maintain inventory of dental supplies. Teach patients concerning proper use of toothbrushes and floss. Instruct patients on post-operative care. Performed a variety of office management tasks. Performed teeth cleaning procedures. Schedule appointments and manage billing services. Completed insurance forms and maintain patients’ records

Start Date: June, 2003 End date: Jan, 2008

Timothy P. Sullivan

Duties: Perform responsibilities of answering calls, handling mails, distributing messages to the lawyers and responding to client queries .Handle tasks of managing incoming and outgoing faxes and delivering them to the concerned attorney .Responsible for creating and maintaining legal files and documents for clients. Handle tasks of maintaining the front desk and waiting room in a neat and orderly manner. Assist attorneys by editing and proofreading legal documents. Perform responsibilities of scheduling and confirming appointments with clients Start Date: October, 1999 End Date: June, 2002

Association for the Advancement of Mexican Americans Duties: Greeted, assisted and directed guests, workers, visitors and the general public. Answered all incoming calls and handled caller’s inquiries. Provided office support services so as to make sure efficiency. Responded to guests and public inquiries. Received, directed and passed on telephone fax messages, directed the employees, guests and general public to the right staff member. Maintained a sufficient record of office supplies. Provided word-processing and clerical support Picked up and delivered the mail. Maintained the common filing system and file all letter. Coordinated the repair and maintenance of office supplies. Provided administrative services to the office manager.

Start Date: May, 1998 End Date: August 1999


Ability to work well under moderate supervision. Adept at drafting routine motions and legal memos. Good organizational and research skills. Deadline oriented. Familiar with advanced legal terminology. Competent in MS Office applications. Excellent verbal and written communication. Good knowledge of legal terminology. Proven ability to manage multiple calendars. Excellent organization and time management skills. Proficient in Microsoft Office applications: MS Word, MS PowerPoint and MS Excel

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