OKON AUGUSTA BASSEY
Plot ***, Adekunle Adebola Afun Omole Phase2, Lagos.
Mobil Number: 081********.
Financial Accounting Administration Customer Service People Skills Supervision Team work Empathy Relationship Building
Augusta is an enthusiastic Graduate accountant with over two (3) years hands-on experience in customer service, call-center operations and financial accounting management. She possesses a proven ability to ensure that day to day work is carried out in line with the agreed policies, procedures and quality standards.
Virtual Sales Officer (Call-Centre Representative)
Sterling Bank Plc. Ikeja, Lagos Sept. 2017-Till Date
Outbound calls to customers for reactivation of account, E channels awareness and any information to customers
Escalation of complaints to the appropriate unit for attention
Answers customer/client requests or inquiries concerning services, products, billing, claims, and reports problem areas (Inbound calls)
Responsible for improving customer retention through programs and service provided to the customer
Adjusting sales scripts to improve specific needs and interest target audience.
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Developing new tools to increase sales ratio.
Performs other duties as assigned by management.
Customer Care Representative/Office Administrator
Bervidson Retail Group, Lekki, Lagos Mar. 2017-Aug. 2017
Escalated customers’ issues and ensuring resolution and giving feedback to the team. Responded promptly and answered/resolved customer inquiries and complaints.
Investigated and resolved service issues and/or product problems.
Managed customers’ database accounts, performed customer verification and process applications, orders and requests.
Took care of office financial records with the use of Peachtree accounting software
Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints. Supplied customers with written responses and information and followed up on customer communications.
Maintain records of goods ordered and received.
Locate vendors of drugs, equipment or supplies, and interview them in order to determine product availability and terms of sales.
Prepare and process requisitions and purchase orders for supplies and equipment.
Control purchasing department budgets.
Interview and hire staff and oversee staff training.
Review purchase order claims and contracts for conformance to company policy.
Analyzed market and delivery systems in order to assess present and future drugs availability.
Develop and implement purchasing and contract management instructions, policies, and procedures.
Resolve vendor or contractor grievances and claims against suppliers.
Social Studies Tutor (NYSC)
Army Day Secondary School, Onitsha, Anambra State June 2015-April 2016
Assisted permanent teacher to teach students.
Constructed corresponding lesson notes with the permanent teacher and using standard evaluation techniques to ascertain students' academic performance based on the lessons being taught.
Used real life events and examples to pass knowledge of the topics being taught across to students. Marking and scoring students' tests and continuous assessments.
Rendered career choice, academics and moral counselling to students. Acted as loco-parentis to the students.
Actively participated in organizing the school core curriculum activities (coordinating school club activities, specifically drama and choral club) by working with the permanent school teachers in teams.
BSc. Accounting (Second Class Lower Division)
University of Calabar, Calabar, Cross-River State
2010 – 2014
Senior Secondary School Certificate
Nigerian Air force Secondary School, Ikeja, Lagos
2004 – 2009
Institute of Strategic Management of Nigeria (ISMN)
Service Excellence By Triskel Consulting ( South Africa)
Computing fundamental, key application, living online (New Horizon)
Human Resources and skill acquisition (Horeson Resources)
Diploma, Peachtree Accounting
SKILLS AND ATTRIBUTES
Ability to organize clerical work, administration, and control systems, perform a variety of detailed functions and meet established deadlines and excellent customer service skills.
Computer: Microsoft Office Suite applications and Sage Peachtree. Quick learner with good grasping ability, Action-oriented and result-focused. Excellent oral & written communication skills.
Languages: English (Native)
Dynamic and enthusiastic person with good written and verbal communication skills
Good work organization, time management skills and ability to work under pressure
To be provided on request