Sales Representative Customer Service
Resume:
*****************@******.***
**, ********* ******, ***** *****, Ajegunle, Lagos State
Sales Representative
BAMIDELE OLAWALE MICHEAL
EXPERIENCE
About Me
CUSTOMER SERVICE/SALES REPRESENTATIVE
Customer Service Specialist with 1+ years’ experience assisting customers, using good judgement and initiative, developing resolutions to complaints via telephone, online chat and messages. Extremely dedicated and detail oriented with an excellent customer satisfaction record.
JANUARY 2017 – Till Date
M-CHRIS COMMUNICATIONS
3, Ijoko Road, Sango Ota, Ogun state
Constantly solving 100% customer issues using defined escalation channels
Obtaining and evaluating all relevant information to handle inquiries and complaints
Demonstrating strong product knowledge by answering customer questions in an accurate and timely manner
Effectively handling customer interactions
Retaining customer with excellent customer services and informing them of discounts on new products
Constantly following in ensuring relevant actions are taking on clients complaints
Handling escalated and upset calls while maintaining and updating the outbound call reports
Constantly providing feedback of the customers to the concerned departments so as to improve the services
Assisting customers in making a decision about a product or service to buy
APRIL. 2016 – APRIL. 2017
SKILLS
FEDERAL AIRPORTS AUTHORITY OF NIGERIA
IKEJA, LAGOS
ENVIRONMENT OFFICER NYSC
Tenacious
Customer Engagement
Time Management
Attentiveness
Communication
Daily report of all airport activity
Supervision of all contract staff working in the airport.
Routine check of the airport airside, to ensure successful landing and departure of aircraft.
Routine checks of the airport terminal building, to ensure the environment is clean and save for the passengers.
Presentation
EDUCATION
2011 - 2015
BACHELOR OF SCIENCE IN AGRICULTURE
Federal University of Agriculture Abeokuta
2002 - 2009
Roseville Schools Lagos State
SECONDARY SCHOOL CERTIFICATE EXAMINATION
2000 - 2002
Loitab private School Ogun State
FIRST SCHOOL LEAVING CERTIFICATE
Traveling
Reading
Shopping
Sighting
Biking
Music
HOBBIES
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