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Technical Professional

Hopewell Jct, NY, 12533
June 10, 2019

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Joanne C. Iannace

** ******* ***** ******** ********, NY 12533

Home: 845-***-****/Mobile: 845-***-**** Email: Profile

Analytical & solutions-oriented IT professional with experience in all facets of full life cycle development from conception to sunset. Expert database skills with strong emphasis on data analysis. Team Leader with proven ability to manage and direct projects resulting in quality and cost effective deliverables. Go to person for QA testing of new and enhanced functionality.

Technical Expertise

Languages PHP, Javascript, HTML, XML, CSS, Bootstrap Tools/Libraries Github, SVN, Putty, Aptana Studio, Jquery, Wordpress, Desktop Apps, Zendesk, Asana, Atom, Slack, JIRA, Postman

Databases MySQL, DB2

Other QA, Test Plan Development, Technical Documentation, Quickbooks, Peachtree, G Suite, Microsoft Office Suite

Career History

Metric Insights October 2015 - March 2016

Quality Assurance/Documentation Consultant

Client management including on-boarding, checkpoints and request handling.

Perform manual testing for JIRA tickets including regression, feature, and defect resolution.

Create and update User Help documentation including everything from functions to configuration via ScreenSteps Live.

Liaise with client to coordinate application upgrades, enhancements, and defect resolution.

Provided client mechanism through Atom to allow content modifications to private instance.

High Fidelity, Inc. May 2010 - October 2015

Freelance Worklist Admin/Senior Developer

Code development utilizing a combination of HTML, CSS, PHP, MySQL, and AJAX for company web and mobile based applications. 410 projects completed.

Generate job postings, review candidates and accept bids within budgetary guidelines.

Perform QA testing, issue tracking, code reviews and manage deployment process.

Maintain company documentation including Coding Standards, Github Integration, Help page and Wikis to ensure current and relevant content. Self Employed March 2007 - Present

Freelance Developer

Create and/or modify web based business applications for various clients utilizing PHP, MySQL, Javascript, JQuery, HTML, CSS, HTML and other languages as based upon the customer specifications.

Ajilon, Inc. March 1999 - November, 2004

Senior Systems Analyst/Contract IBM Assignment

Develop a suite of intranet based applications designed to analyze and project divisional spend and savings.

Collect user requirements and develop architectural plans as well as database data directory.

Interface with Card Manufacturers to coordinate electronic data transmissions, loads and generate applicable management reports.

Execute QA endeavors for an SAP as well as data warehouse applications. Track issues and resolutions.

Provide training classes and assist users in software installation and analysis techniques.

Document technical scripts and procedures.

Transamerica Leasing, Inc. January 1998 - February 1999 Quality Assurance Consultant

Define user requirements and expectations for a Windows based tracking system for 850,000 units of equipment.

Generate user acceptance test scripts, execute same, manage defect database and issue status reports.

Develop enhancement requirements and prioritize system modifications.

Schedule deployment and end user training activities.

Compose, design and develop intranet help function as well as system user manual.

Assist users during system rollout; filter information and follow up on required data. Transamerica Leasing, Inc. November 1985 - October 1995 Billing & Accounting Administrator

Manage a team of 10 people responsible for the tracking, disposition and revenue for an intermodal fleet of 45,000 pieces of equipment generating approximately $70 million annually.

Evaluation of projected revenue against payments; prevention of non-collectable items, budget preparation and analysis.

Invoicing functions for all customers encompassing short and long term leases, warranty rebills, equipment sales, and maintenance and repairs.


■ Consolidated Equipment Accounting and Per Diem Control functions into the department workflow providing a cross functional team.

■ Implemented an electronic data interchange product, resulting in increased accuracy of revenue liability, cost reduction of $250k annually, and headcount reduction.


Pace University Pleasantville, NY

Accounting Certificate

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