Customer Service Technical Support

Andrea Foote

**** ********* **** ***** – Jonesboro, GA 30236

***********@*****.*** - 404-***-****

OBJECTIVE

To secure a position with a growing company that can use a well-rounded, multi-tasking individual with wonderful phone etiquette and great people skills. I am an administrative support professional with versatile office management skills. I am proficient in Microsoft Office programs. I am a strong planner and problem solver who readily adapts to change, exceeds expectations, and works well independently and in a team setting. I am great with juggling multiple priorities and meeting tight deadlines without compromising quality.

EDUCATION

Associates of Science Degree in Legal Assisting/Paralegal Studies

Herzing University - Atlanta, GA

2009 to 2012

Cosmetology Diploma

Atlanta Technical College – Atlanta, GA

2006

Diploma

Washington High School - Atlanta, GA

WORK EXPERIENCE

Customer Support Agent 09/2018 -Present

Support.com – Atlanta, Ga

• Answering high volume calls, initiating, providing technical support for various client products, Troubleshooting customer technical issues, notating customer case records in client systems, researching products at customer's request. Assisting customers with placing orders for additional equipment. Scheduling/cancelling technician appts at customers request. Providing store location information upon customers request

Tier2 Customer Service Agent/Mentor 08/2017-08/2018

Concentrix – Atlanta, Ga

• Answering high volume calls, initiating, providing technical support for various client products, troubleshooting customer technical issues, notating customer case records in client systems, researching products at customer's request. Mentoring incoming new hires, preparing them for production

Tier2 Customer Service Agent/Mentor 02/2016-08/2017

Transcom – Atlanta, Ga

• Answering high volume calls, initiating, providing technical support for various client products, troubleshooting customer technical issues, notating customer case records in client systems, researching products at customer's request. Mentoring incoming new hires, preparing them for production

Customer Service Representative 01/2015 – 02/2016

Asurion – Atlanta, Ga

• Answering high volume calls, initiating, placing, and cancelling customer orders, researching customers orders, initiating orders for delivery.

Customer Service Professional 08/2014 – 10/2016

Arise - Atlanta, GA

• Answering high volume calls, initiating, placing, and cancelling customer orders, taking customer

payments for past due bills, researching products at customer's request.

Detention Specialist 06/2008 – 01/2015

Cobb County Sheriffs Office - Marietta, GA

• Utilizing excelling customer service skills, filing and managin important documents, data entry, answering multi-lined, copying, faxing. Booking and releasing inmates into jail system, tower duties, Bonding & Visitation Center administrative duties, cash handling, and inventory control.

.

REFERENCES

Available upon request

Contact this candidate