MICHAEL HAMBRIGHT

La Mirada, CA ***** 714-***-**** (C)

ac9kqb@r.postjobfree.com

CORE COMPETENCIES

PMBOK, SDLC, Waterfall, Agile, SCRUM, JAD, RUP, CMMI L3, Six Sigma, Catalyst, Mercury ITG Gates, and IBM’s GS Method; Program/Project Management; Customer Relationship Management, Vendor & Contract Management, Product Lifecycle Management, System Development Life Cycle Management, Records & Information Management, Analytics Model Management; Business Process Reengineering & Change Management; Application Development; Software Improvement; Systems Migrations, Conversions & Decommissioning; Information Security, Records Preservation & Governance; Strategic Planning; Performance Optimization; Collaborative Teamwork; Verbal & Written Communications; Presentations; Risk Analysis; Problem Solving; Relationship Building; Quality Assurance; Onshore & Offshore Resource Planning & Management; Network & Infrastructure Revitalization, Deployment & Integration

PROFESSIONAL EXPERIENCE

MAZDA Motor Corporation, Irvine, CA 2018

Contract Consultant / Business Readiness, Mazda North American Operations

Responsible for overseeing business product program management, execution, and launch in support of customer vehicles and marketing campaign business initiatives

As Business Consultant streamlined customer engagement related business campaigns

leading MC and MNAO cross-functional product introduction team of business unit managers (Research and Development, Supply Chain Management, Technical Operations, Marketing, Retail Operations, Business Education and Training, Certified Pre-Owned, etc.) in the preparation and tracking of MNAO deliverables and milestones while proactively identifying risks to meeting target launch dates and developing/driving mitigation plans and escalations to executive leadership in the execution of the business strategy for the following campaigns:

-Customer Education Framework Deployment Campaign

-Apple CarPlay and Android Auto New Product Launch Campaign

-MyMazda App Business Readiness Alignment and Delivery

Facilitated and coordinated new product marketing campaign for the 18MY Mazda6, Mazda3, 19MY CX9 and positioned MNAO for product offering across remaining models

Coordinated activities required by supply chain and other functional areas to ensure appropriate product sourcing, delivery and distribution to dealers nationally

Coordinated both dealer and customer communications and training programs

Facilitated and coordinated recurring cross-functional Core Team, Steering Committee, and Executive Sponsor meetings, briefings, and update reports addressing critical items needed for successful product release

Developed and owned end-to-end cross-functional program plans/schedules

Established product cost/pricing parameters and secured executive approvals required for the product release

LEXIPOL, LLC, Irvine, CA 2017-2018

Program Director, Operations and Information Technologies

Reported to COO/CIO, while working with Executive Leadership Team, organizational directors, VPs and all levels of staff to improve enterprise efficiency and launch a Project Management Office (PMO) establishing project management as a core competency across the organization

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-Established a SharePoint PMO Project Library System based on PMI, Waterfall, Agile, and SCRUM Project Management and System Development Standards and Methodologies

-Developed the Organizational PMO Standards, tools, processes, and training

Partnered with both Operational and Technical leadership to deliver the 2017 platform upgrade of the Lexipol Proprietary Knowledge Management System KMS version 5.0 providing technical support to approximately 3,400 police, fire, and correctional agencies nationally

Responsible for creation of a dashboard/program of works and building the Operations roadmap, action plans, and project landscape

UNIFIED PROJECT MANAGEMENT CONSULTANCY (UPMC), La Mirada, CA 2015-2017

UPMC is focused on planning, managing and implementing strategically critical, complex, highly regulated programs and projects

Founder, Principal Consultant/Program, Project Management, Information Technologies

Provided project portfolio management assisting organizations in managing projects correctly to ensure strategic alignment and best use of time, talent, effort, and budget

Developed organizational change management and project management training program

Managed the development of an RFP, qualification, and evaluation program supporting a vendor selection initiative to identify alternative solutions for the provisioning of outsourced call center and billing services for Southern California Edison (SCE)

Consulted on the Wells Fargo Bank enterprise data center migration program supporting the dealer services, loan originations and servicing objectives

MGM Resorts International (MGMRI), Las Vegas, NV 2014-2015

Sr. Project Manager, Corporate PMO, Information Technologies

Reported to Senior Vice President of Corporate Hotel Sales, while working with directors and VPs nationally to improve enterprise sales and catering operations, increase revenue, lower costs, and increase customer satisfaction and guest loyalty

Managed the MGMRI CRM Daylight systems conversion to the Salesforce-based, Newmarket Delphi.fdc sales and catering Cloud-based platform replacing the legacy system and operational support with industry-leading vendor hosted hospitality solution across nineteen hotel/casinos

-Improved activity and performance tracking of sales objectives while monitoring key performance indicators and associated results

-Streamlined entire sales and catering process from initial event inquiry to booking room blocks, function space, and generating service orders (SO) sales

-Introduced organizational change management and finance transformation enhancements requested by executives, sponsor board, steering committee, and other stakeholders to improve the organization's financial strategy addressing changing priorities and requirements

-Automated day-to-day catering operations increasing employee productivity and reducing human error leading to flawless event execution, increased client satisfaction, and cost reductions

-Enabled integration of Hospitality Sales and Catering (HSC) with Hospitality Customer Relationship Management (HCRM) systems

-Increased accessibility through the support of Cloud-enabled mobile Cloud computing from anywhere using any web-enabled device

-Decommissioned the legacy Daylight applications, infrastructure, and network while shutting down operational and support services

-Implemented new DR processes, system, and support hosted by MGMRI Information Technologies

-Enlisted Waterfall and Agile methodologies while utilizing CA Clarity-PPM and MS Project tools in the delivery of services

MICHAEL HAMBRIGHT PAGE THREE

Initiated IGT Patron Management System Update to version 9.3 including the application, database, and Advantage Data Interface (ADI)

-Conducted the update planning for the highly customized and outdated Patron Management system to allow for compatibility with IGT’s mainline code branch to improve reliability and reduce excessive support requirements

-Analyzed and documented existing system flow/schema/interfaces and database

-Developed data migration and testing plan for the new version and other systems leveraging interface (e.g., Opera, M life.com, LME, TIBCO/Switchboard, and others)

-Collaborated with business partners for employee communications, training, and relevant M life updates

Managed the development and integration of the online employee M life Tax win/loss gaming reporting solution for corporate Loyalty Management and Member Services focusing on the financial transformation as the catalyst for enhanced performance across the tax function

-Provided M life Members with mobile access and ability to assess financial performance and yearly win/loss history by quarter for up to a seven-year period prior to the current year

Contract Consultant, La Mirada, CA 2013-2014

Program/Project Management, Information & Communication Technologies - Various Outsourced Service Engagements, Supported Concurrently, On-Site and Remote

Nevada Department of Transportation (NDOT), Business Consultant, Records Management

-Conducted a detailed assessment of the agency’s existing Records Management Systems (RMS) topology, available resources, operational methodologies, policies and procedures applicable to records, documents, and taxonomy

-Delivered recommendations advising the agency on transitioning from a paper and microfilm based RMS to ANSI/ARMA 9-2004 Records Information Management (RIM) and Enterprise Content Management (ECM) industry best practices using digital systems (Intergraph InPursuit WebRMS and Intergraph InPursuit Field Based Reporting) with complete records/content lifecycle management and multiple party collaboration capabilities

-Proposed automation, data mining and analytic tools (FICO Behavior Modeling, Blaze Advisor BRMS and Rules Maintenance Application) to achieve maximum efficiency and benefit from the data archive.

TELUS Communications Co., Sr. Consultant, Expert Behavior Collection Model Development, Blaze Advisor BRMS Implementation

-Led cross-functional project team in the development of five Expert Behavior and Collection Models using criteria provided by Customer and FICO’s accumulated behavior database

-Managed the processing of Subscriber profile information using predictive analysis and optimization tools to classify, rank and score Subscriber accounts based on desirable payment behavior

-Managed the analysis and assessment of business rule decisioning requirements for a new turnkey Business Rule Management System (BRMS) solution required in support of Client’s Wireless Collections Program

-Established with the Customer the explicit instructions that determined the appropriate response or action taken in response to a set of specific conditions for decision logic execution and determination of solution for processing

-Launched the design and development of the solution integration architecture for the overall decisioning services using the FICO Blaze Advisor BRMS product

-Worked closely with senior leaders to introduce operational improvements in process, financial planning, analysis and reporting

MICHAEL HAMBRIGHT PAGE FOUR

RGA Reinsurance Group of America, Inc., Sr. Consultant, Blaze Advisor BRMS Implementation

-Partnered with the Client in its Blaze Advisor Implementation through the deployment of FICO technical resources and professional management services required to execute and deliver the BRMS solution

-Managed customer relationship with senior members of the client technology and business teams while monitoring execution and provisioning of executive updates to Client and FICO leadership

Coventry Health Care, Inc., Sr. Consultant, Workers Compensation, BLAZE Advisor BRMS Assessment & Implementation

-Conducted an assessment of the Blaze Advisor BRMS components of the Client’s Workers’ Compensation Bill Renews (WCBR) application

-Managed the development of a pilot testbed environment for the Blaze Advisor BRMS version 7.2, and the preparation of a roadmap for the implementation of findings from the assessment

-Coordinated the development of business rule definitions, test cases, and acceptance criteria

-Developed the BRMS repository and implemented the business rules for the decisioning requirements

-Deployed Rules Maintenance Application (EMA) to support the maintenance of the business rules

-Led software development and implementations required for Client’s BRMS update to version 7.2 using SDLC, Waterfall, and Fair Isaac’s FIREUP methodologies and MS Project for planning, reporting and control throughout the project lifecycle

Wells Fargo Bank, N.A., Sr. Consultant, TRIAD Technical Implementation and Project Management Consulting Services

-Contracted to serve as the primary Client contact to fulfill the designated project management services role in planning, managing, and coordinating the FICO delivery team and all aspects of the team's efforts and responsibilities

-Assumed ownership and direct accountability for the troubled Triad Implementation designed for the rescheduling of collections decision area scenario’s allowing for strategic portfolio ID changes during the mid-collections cycle

-Implemented an aggressive go-to-green plan initiating resource adjustments and new acquisitions, competing project reprioritizations, efficiency improvements, delivery schedule compression, and extensive Client negotiations restoring Client’s confidence, while delivering the solution on schedule and elevating Client satisfaction ratings

ASSURANT SPECIALTY PROPERTIES, Santa Ana, CA 2013

Contract Consultant / Sr. Project Manager, PMO Office

Contracted to support initiatives bringing Assurant and clientele into compliance with the new Federal Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank) and Consumer Financial Protection Bureau (CFPB) mortgage rules and regulations

As a key member of the client engagement team and tasked with modifying the consumer lender disclosure terms and clarification of mortgage documentation to the consumer, worked with a wide variety of financial institutions providing integrated services to capital market participants, including retail and mortgage banking, commercial banks, investment banks, and other organizations

The team focused on AIIM standards, process re-engineering, change management and automation of solutions that identified, assessed, managed, preserved, and protected organization's digital assets while measuring and maintaining regulatory compliance

Delivered functional operational process and records management improvements for

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core banking systems, performance improvements, integration and training services in several of the following areas: Mortgages - Default Management, Foreclosures, Loss Mitigation, Loan Origination Systems, Servicing, and Fulfillment

Enlisted Waterfall and Agile methodologies while utilizing the HP-PPM and MS Project toolset in the delivery of contracted services

QBE INSURANCE GROUP LIMITED, Irvine, CA 2011-2013

Contract Consultant / Project Manager, Balboa Divestiture Migration Group

Reported to SVP at QBE/Balboa location in Irvine, CA, worked with senior managers across organizational lines in GA, TX, AZ and WI to achieve goals, quantify risks and

impacts to business, track and manage project performance matrices while leveraging expertise from previous projects to hit deadline driven milestones and goals for the creation of a new data center and integration of an entire portfolio of applications

In unison with other divestiture teams, managed the transition and integration of enterprise insurance, financial, and accounting applications, while relocating infrastructure and data centers from the BOA systems to QBE operations. The primary

business lines migrating in the divestiture included Lender Placed, Claims, Consumer, Shared Applications, Finance, Accounting, and Actuarial

Launched digital preservation survey acquiring scope and state of digital assets held by BOA

Assessed preservation and continuity needs, produced policies and procedures and developed strategy for migration

Led data transference projects migrating BOA hosted policies, records and digital assets to QBE

SAFRAN GROUP, Irvine, CA 2010-2011

Contract Consultant / Sr. Project Manager, MorphoTrak, Forensic Systems

Developed multi-biometric IT program/projects/tasks simultaneously while meeting company commitments, customer business needs and Federal, State and Local Law Enforcement Biometric Identification System requirements including the Fairfax County Mobile BlueCheck Interface, Alexandria Sheriff’s RMS Interface, US Secret Service Field Kit solution, District of Columbia Department of Corrections Inmate Visitor Vetting system and both the California and Massachusetts DOJ LiveScan Certification projects

Worked with various agency IT groups providing input on records management requirements during design and enhancement of automated systems and mechanisms for securely sharing, searching, linking, and analyzing unclassified criminal information between agencies, while allowing for connection with other information sharing systems such as the Homeland Security Information Network (HSIN), Regional Information Sharing System (RISS), and Open Source Information System (OSIS)

Confirmed agency compliance with the Global Justice Information Sharing Initiative (Global) and National Institute of Standards and Technology (NIST) statutes, laws, and regulations (FMFIA / OMB Circular A-123)

Managed resource allocation, planning, and scheduling of all project phases, tracked and analyzed project performance and oversaw project teams ensuring specification adherence and overall project success for numerous content and records management projects concurrently

Delivered program review presentations to senior management consisting of program/project scope, budgets, status, schedules and forecasted performance expectations for cross-platform, law enforcement RMS collaborations

Introduced new analytic discovery modeling tools allowing for improved intelligence through data mining and pattern/trend recognition of digital media (images, records, documents, etc.)

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AEGON N.V., Chino Hills, CA 2008-2010

Contract Consultant / Senior Associate, Program Management

Introduced a project governance model and portfolio management methodology that has enabled the business segment to grow its business 25% while eliminating 10% annually in charge-backs

Developed and managed trusting relationships with clients across all products and services with a focus on building a book of business, retaining assets and positioning company as a trusted advisor

Provided personal financial analysis, counseling, and advisory services for clients in the following areas: cash flow planning, investment planning/asset allocation, income tax planning, risk protection/insurance, retirement planning, and estate planning

Improved on-time transactions by 90% through detailed analysis and re-engineering of both functional and business processes

Delivered automated solution integration and process/applications training within the immediate organization and across business partner participants

TOYOTA MOTOR SALES, U.S.A., INC., Torrance, CA 2007-2008

Contract Consultant / Program, Projects Management

Managed NPPS operations portfolio of application development and enhancement projects utilizing Rational ClearCase, ClearQuest and Clarity Open Workbench tools with standard Systems Development Life Cycle (SDLC) and Agile development methodologies in support of primary Vehicle Operations IBM Mainframe and AS400 systems

Avoided $287M per day Federal compliance penalties through timely cost/schedule management, development, and implementation of mandatory system changes to

Toyota national AS400 and HOST environments imposed by new Federal EPA Fuel Economy and Federal Crash Test Rating standards for all 2008 Model Year vehicles

Teamed with Business Users to develop Business Case justifications, ROI evaluations and overall funding acquisitions for production development of the FY09 NPPS sustainment portfolio

Advised Toyota Associates of industry best practices for conducting application support efforts and teamed with leadership in process re-engineering and the establishment of new standards, processes, and methodologies

Acted as Change Agent accelerating process improvements while maintaining a focus on customer support, process metrics, and data accuracy

Acted as Change Owner, responsible for change management of NPPS Portfolio, Application Enhancements and New Design development along with Sarbanes-Oxley Governance and Control compliance

Captured and analyzed complex financial and statistical data, created graphs, charts, ad hoc reports, and published portfolio dashboard providing visibility to key performance metrics, event information, and business data associated with overall NPPS service

RAYTHEON SPACE AND AIRBORNE SYSTEMS, Long Beach/El Segundo, CA 2006-2007

Senior Project Manager

Managed SAS, Electronics Warfare systems sustainment, organizational change management and transition to SAP (PRISM)

Led the SAS, Portfolio Management, Mercury IT Governance (ITG) migration initiative

Responsible for Raytheon IDS and SAS sustaining operations for the RFID portfolio consisting of both Oracle and SAP Aii solutions

Managed the development, and implementation of the Raytheon SAP Aii RFID Compliance Solution

Performed strategic Six Sigma blitz, introducing a functional approach that salvaged troubled mission critical Purchase Request and Purchase Order (ePro) support operations, restoring customer confidence in multi-vendor (CSC / Hitachi) teaming competence, and joint delivery capabilities

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Spearheaded the design, deployment, and implementation of a Web-based Planning and Change Management (WebPCR) tool

Responsible for Sarbanes-Oxley Governance and Control compliance within the SAS RFID Portfolio

Utilized Mercury ITG Gates, CSC Catalyst, SDLC, and Agile development methodologies in unison with MS Project in the management of projects across client services portfolio

INTERNATIONAL BUSINESS MACHINE (IBM), Santa Monica, CA 1999-2004

Project Manager – Various Outsourced Service Engagements

Nissan North America, Inc., Project Manager, Vehicle Operations

-Led Vehicle Operations and enterprise application engineering projects concurrently in development and implementation of worldwide business operations and IT management and systems; streamlined operations and improved services supporting business strategies

-Managed portfolio of software and application development/enhancement projects utilizing standard Systems Development Life Cycle (SDLC) and Capability Maturity Model Integration (CMMI) L3 methodologies in support of primary IBM Mainframe and AS400 systems

-Complied with service level commitments for systems and applications availability, coordinated customer change requests, and budget revisions, and interfaced with customer, IT directors, and parent company executives

Nissan North America, Inc., Project Manager, Technical Operations

-Oversaw National B2B Applications Development, Communications Upgrades, and solutions rollouts for Nissan North America

-Steered the X.25 protocol conversion transition, including dealer communications certification, and applications upgrades for 1,100 dealers throughout the United States, Canada, and Mexico

-Incorporated a blend of PMBOK, Waterfall, Agile and Scrum methodologies in development and deployment of application solution

-Assessed and summarized financial data by creating graphs, charts, and ad hoc reports while delivering creative presentations to line managers and NNA core leadership team

Toyota Motor Sales, USA, Inc., Project Manager/IS Program Management Office

-Led the Technical Assessment and the Post Implementation Support Projects for Toyota Motors USA and its Website Development Project including Call Support, Problem Management, and Application Change Management.

-Enlisted the Rational Unified Process (RUP) methodology in the delivery of contracted services while leveraging Rational ClearCase, ClearQuest, and Clarity Open Workbench toolset

Center for IBM E-Business Innovation, Producer, Business Innovation Services

-Spearheaded the continuing project expansion and starburst follow-on work activities for the Universal Music Group (UMG) Intranet Project (Global Royalties and Copyright Accounting and Contract Summary System); a back-end Intranet payment system for 250 Royalty Managers globally. Integrated creative and technical experts to the UMG/IBM team in the effort to complete this $42 million project

-Developed Center response to complex government RFPs for The City of Los Angeles e-Permit Gateway Project, City of Los Angeles Department of Water and Power Corporate Website Improvement Initiatives, and The City of Los Angeles Sanitation District Website Program

-Utilized IBM’s GS, PMI’s PMBOK and Waterfall methodologies in project development and solution deployments

Washington Mutual Bank, Project Manager, IT Services

-Led all phases of the successful IT integration for the Great Western Bank Acquisition to Washington Mutual Bank. Evaluated acquirer’s IT environment

MICHAEL HAMBRIGHT PAGE EIGHT

and spearheaded strategic outsourcing transition and conversion sub-projects consisting of transitioning IT infrastructure and services from acquiree’s existing environment to new IBM / WAMU solution

-Managed a diverse range of virtual, cross-functional teams, third-party vendors, and subcontractors (including AT&T, TELCO, IT integration, cabling and construction companies) from diverse remote locations to deliver systems upgrades, migrations, and conversion integration services and ensure timely system infrastructure deliverables

CALIFORNIA DEPARTMENT OF JUSTICE (CADOJ), San Diego, CA 1997-1998

Contract Consultant/SINS Coordinator, IS Engineer - Western States Information Network (WISN) and San Diego/Imperial County Narcotics Information Network (NIN)

Managed the San Diego / Imperial County systems implementations, migrations, Integrations, and operations of the WISN Statewide Investigative Networking System (SINS) and Narcotics Information Network (NIN)

Implemented Disaster Recovery plan and off-site data storage protection management program

Managed both smart card and biometric personal ID authentication program implemented to ensure access security to critical applications, systems, and criminal records

Teamed with numerous agency units and outside consulting firms to define an agency-to-agency model for the Western States Automated Law Enforcement Information System providing local agencies with the tools necessary for gathering, accessing, receiving, and sharing critical intelligence data

Drove the development of digital multimedia information and imaging system designed to track analyze, manage, record, and present criminal information

Developed continuity standards, policies, procedures, and criteria for conversion of multimedia case documentation and storage in digital formats

LOS ANGELES METROPOLITAN WATER DISTRICT (LAMWD), Los Angeles, CA 1995-1996

Contract Consultant/Senior Project Manager

Spearheaded the development of a $7M Legacy Engineering Data Archive, Document Imaging, Restoration, and Management program

Trained and managed a special projects team in the legacy archive discovery, evaluation, and recovery efforts to identify and restore historic facilities engineering and technical documentation

Instrumental in the implementation and management of the Intergraph DM2 document management system (DMS) and distribution program enabling enterprise-wide access and editing of electronic legacy engineering and technical documentation

Consulted on Intergraph/Bentley MicroStation infrastructure mapping and GIS applications

Managed collaboration and sharing of data through combining map-based interface with project, document, and workflow management while populating, navigating, and retrieving site-specific content in response to litigation requests

LOS ANGELES METROPOLITAN TRANSPORTATION AUTHORITY (LAMTA)

Los Angeles, CA 1989-1995

Contract Consultant / Senior Project Manager (1994-1995)

-Managed the digital development and animated multimedia production of three-dimensional engineering models representing typical rail transit stations while enabling identification, location, and visualization of emergency equipment, control panels, and both surface and embedded structural components

-Established multimedia methodologies linking key facility artifacts to engineering drawings, manufacturer’s specifications, and maintenance documentation and delivered proof-of-concept to LAMTA customer and business leaders, demonstrating

MICHAEL HAMBRIGHT PAGE NINE

innovative walk-through, pre-visualization and linked documentation capabilities validating specified business case objectives and showcasing system capabilities

Supervisor/Project Manager, Engineering Applications, Facilities Design (1989-1994)

-Served on Engineering IS Implementation Advisory Board in a review of Metro Rail Transit Project while conducting strategic record and content management planning and audits of subcontractor’s digital qualifications and capabilities

-Developed, implemented, and managed the Intergraph automated engineering three-dimensional design and rail transportation information system, engineering tools and support services across all disciplines

-Developed governance and policy framework for digital repository while supervising the records and content management of engineering data across all disciplines

-Developed and administered an asset management program and a central data repository including taxonomy and business classification specifications and anytime, anywhere access to all IS asset information, improving uptime and reduced resource costs by 50%

-Led configuration control program documenting changing IS asset locations, network connectivity, hardware/software configuration and cabling information introduced by Moves, Adds, and Changes throughout the program life cycle

-Performed studies in digital remote field Photogrammetric applications, transmission, and distribution of data among city agencies, municipalities, and corporate offices

-Managed spatial/geographic technologies, imaging, mapping, and photogrammetric programs

-Conducted civil engineering, GIS development, studies in spatial modeling; site feasibility; alignment formulation; land planning and analysis for multiple rail

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