Kassondra J. Harris

**** *** ******* ***** **********, KY 40228 502-***-**** ac9kq9@r.postjobfree.com

Education

Bachelor of Science, Psychology, University of Louisville, Louisville, KY, 2002

Professional Experience

Eastern Kentucky University August 2013- Current

Training Specialist

Responsible for development, design and training implementation for the Commonwealth of Kentucky’s Department for Community Based Services (DCBS) related to family services, food benefits, medical assistance, cultural diversity, temporary assistance to needy families and employment and training program.

Develop, design and train on-line and classroom curriculum for DCBS employees, new and tenured.

Impart through training the federal and state policies surrounding public assistance programs.

Train employees how to utilize the databases in which public assistance is administered.

Monitor on-line training completion for participants.

Evaluate participant’s knowledge and experience in the classroom, rendering suggestions to their supervisory staff if necessary.

Cabinet for health and family services/Dept. community based services June 2001- August 2013

Field Services SUPERVISOR (Specialist I-2yrs, SPECIALIST II-2yrs, SPECIALIST III-3yr, SUPERVISOR-5yrs)

Supervise a team of Family Support Specialists that provide social services and assistance to improve the social and psychological functioning of children and their families and to maximize the family well-being.

Assist clients in successfully obtaining self-sufficiency.

Interview clients for basic programs, complete appropriate forms and gather required documentation to make eligibility determinations.

Participate in formal training to learn various public assistance program requirements, forms, policies and procedures.

Learn to identify resources and make appropriate referrals.

Track processing deadlines for timely re-determinations and case hearings.

Complete management reports to track accuracy and timeliness of job functions.

Mentor, coach and evaluate staff.

Participate on hiring committee for DCBS.

Collaborate with other agencies throughout the city and state to assist families in obtaining and maintain physical and mental wellness for the family.

Facilitate conflict resolution meetings between staff.

Effectively resolved customer issues.

Technical Expertise

Technical Proficiencies Include : Moodle Microsoft Office Access Publisher Excel

Community Empowerment & service

LET'S TALK started with bimonthly/workshops in 2016 based on two decades of community work for women of all ages. Program designed as a hands-on, interactive workshop providing life management coping skills to increase mental health and wellness among all women age 12 and up. Including but not limited to: National and Local Guest Speaker (National Ladies Lectureship Retreat, Ladies’ Day and Mother/Daughter banquet for Newburg Church of Christ); Facilitator for JCPS at Atherton High School and Brown School teen workshops; Writer and Group Facilitator of Daily Inspirational Devotions; Women's Spiritual Teacher; Co-Chair for National Ladies Lectureship Retreat.

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