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IT Management

Denton, Texas, United States
June 10, 2019

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**** ********* ***, *******, **. ***10 · 214-***-**** ·

Personable management professional with extensive experience in IT Infrastructure specializing in process improvement and exceeding customer expectations using my diversified skills while contributing to organizational goals and profitability.


MAY 2019 TO JAN 2010



Own overall customer satisfaction for all desktop related products and services including:

Asset Management (10,000+ hardware assets and 1000+ software titles)

Software License Compliance

Desktop Product Selection and Procurement

Vendor Management (Procurement, Leases, Manufacturer, Off-shore Help Desk, Asset Disposal, Repair/Maintenance, Service and Shipping vendors)

Project Management

Budget Planning, Reconciliation and Management

PC, iPad, Mac Hardware, Software and Desktop Peripheral Life-cycle Management

Help/Service Desk Management

Tech Support Moves, Adds, Changes (MAC)

System Access Administration

Communicate with all levels of management on escalations and projects

Supervisor of (6) direct and (52) indirect reports. Duties including hiring, performance reviews, coaching, motivating, training, work direction/progress and disciplinary action


Savings of over 1M dollars over a 7-year period recovering unused and under-utilized software licenses.

Successfully completed third software license audit by Microsoft with zero compliance issues. Also follow-up audit with Adobe with no compliance issues noted.

Managed 4 cost centers totaling multi-million-dollar capital and op-ex. budgets. Always favorable to annual budget even while taking into consideration multiple budget reductions every year.

Reduced supplier spend tens of thousands of dollars annually moving to vendors that offer equivalent products or services at reduced costs.

Transitioned Help Desk for ~5000 FTEs to off-shore vendor saving 450k annually with minimal impact on service while exceeding the contracted SLAs/KPIs in the first month of operation.

Achieved shutdown, with Facilities team, of 100+ Sales offices having employees work virtually, saving millions of dollars annually.

30% reduction in Tech Support staff while maintaining SLAs and customer satisfaction survey results. (95% on time installation SLA and 98% positive customer satisfaction survey stats).

JAN 2001 – JAN 2010



Own overall customer satisfaction for desktop hardware and software products including:

Desktop Product Selection and Procurement

Communicate with all levels of management on escalations and projects

Budget Planning, Reconciliation and Attainment

Vendor Management

Project Management

Software License Compliance

Asset Management

PC, iPad, Mac, Hardware, Software and Desktop Peripherals Life-cycle Management

Supervisor of (4) direct reports


557k savings in Multi-Function Device replacements due to aggressive contract re-negotiations, optimization of existing units and timely installation of new hardware.

77k savings in network printer maintenance and repair from elimination/consolidation of existing units and transitioning from annual service contracts to time and material repairs.

26k savings over prior year reconciling the licensing required for a single annual software subscription renewal. (LiveMeeting)

Network printer toner costs decreased 47% annually moving to remanufactured and/or third party toner cartridges.

Successfully completed second software license compliance audit from Microsoft and Adobe. Also from Open Text, formally Hummingbird and Autodesk. No license violations noted.


Computer Technology, Control Data Institute

Dallas, TX.

GPA 3.5

Certified Software Asset Manager (CSAM)

Certified Hardware Asset Management Professional (Champ)

Lean Six Sigma Green Belt

ITIL Foundation (in progress)


Asset Lifecycle Management

Software Licensing Contracts and Compliance

Servant and Collaborative Leadership

Customer Service “Voice of the Customer”

Budget Creation and Management

Customer Relationship Management (CRM)

Project Management

Vendor Management

Process Improvement/Change Agent

Excellent Communication and Interpersonal Skills

MS Office Suite, PeopleSoft, Remedy Force, SCCM, Flexnet Suite


Windstone HOA, Current Board Member, Corinth, TX.

DexYP “Care Crew”, Prior team member coordinating companywide events and activities, Dallas, TX.

Boy Scout Troop 437, Troop Committee Chairman and Scout Leader, Lewisville, TX.

Lewisville Soccer and Baseball Associations, Former youth soccer and T-Ball coach, Lewisville, TX.

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