IT Management
Resume:
PHIL OLECHNA
**** ********* ***, *******, **. ***10 · 214-***-****
****.*@*******.*** · https://www.linkedin.com/in/phil-olechna/
Personable management professional with extensive experience in IT Infrastructure specializing in process improvement and exceeding customer expectations using my diversified skills while contributing to organizational goals and profitability.
EXPERIENCE
MAY 2019 TO JAN 2010
SR. IT MANAGER END USER SUPPORT, DEXYP (FORMALLY IDEARC MEDIA)
Responsibilities:
Own overall customer satisfaction for all desktop related products and services including:
Asset Management (10,000+ hardware assets and 1000+ software titles)
Software License Compliance
Desktop Product Selection and Procurement
Vendor Management (Procurement, Leases, Manufacturer, Off-shore Help Desk, Asset Disposal, Repair/Maintenance, Service and Shipping vendors)
Project Management
Budget Planning, Reconciliation and Management
PC, iPad, Mac Hardware, Software and Desktop Peripheral Life-cycle Management
Help/Service Desk Management
Tech Support Moves, Adds, Changes (MAC)
System Access Administration
Communicate with all levels of management on escalations and projects
Supervisor of (6) direct and (52) indirect reports. Duties including hiring, performance reviews, coaching, motivating, training, work direction/progress and disciplinary action
Achievements:
Savings of over 1M dollars over a 7-year period recovering unused and under-utilized software licenses.
Successfully completed third software license audit by Microsoft with zero compliance issues. Also follow-up audit with Adobe with no compliance issues noted.
Managed 4 cost centers totaling multi-million-dollar capital and op-ex. budgets. Always favorable to annual budget even while taking into consideration multiple budget reductions every year.
Reduced supplier spend tens of thousands of dollars annually moving to vendors that offer equivalent products or services at reduced costs.
Transitioned Help Desk for ~5000 FTEs to off-shore vendor saving 450k annually with minimal impact on service while exceeding the contracted SLAs/KPIs in the first month of operation.
Achieved shutdown, with Facilities team, of 100+ Sales offices having employees work virtually, saving millions of dollars annually.
30% reduction in Tech Support staff while maintaining SLAs and customer satisfaction survey results. (95% on time installation SLA and 98% positive customer satisfaction survey stats).
JAN 2001 – JAN 2010
IT MANAGER, IDEARC MEDIA
Responsibilities:
Own overall customer satisfaction for desktop hardware and software products including:
Desktop Product Selection and Procurement
Communicate with all levels of management on escalations and projects
Budget Planning, Reconciliation and Attainment
Vendor Management
Project Management
Software License Compliance
Asset Management
PC, iPad, Mac, Hardware, Software and Desktop Peripherals Life-cycle Management
Supervisor of (4) direct reports
Achievements:
557k savings in Multi-Function Device replacements due to aggressive contract re-negotiations, optimization of existing units and timely installation of new hardware.
77k savings in network printer maintenance and repair from elimination/consolidation of existing units and transitioning from annual service contracts to time and material repairs.
26k savings over prior year reconciling the licensing required for a single annual software subscription renewal. (LiveMeeting)
Network printer toner costs decreased 47% annually moving to remanufactured and/or third party toner cartridges.
Successfully completed second software license compliance audit from Microsoft and Adobe. Also from Open Text, formally Hummingbird and Autodesk. No license violations noted.
EDUCATION
Computer Technology, Control Data Institute
Dallas, TX.
GPA 3.5
Certified Software Asset Manager (CSAM)
Certified Hardware Asset Management Professional (Champ)
Lean Six Sigma Green Belt
ITIL Foundation (in progress)
SKILLS
Asset Lifecycle Management
Software Licensing Contracts and Compliance
Servant and Collaborative Leadership
Customer Service “Voice of the Customer”
Budget Creation and Management
Customer Relationship Management (CRM)
Project Management
Vendor Management
Process Improvement/Change Agent
Excellent Communication and Interpersonal Skills
MS Office Suite, PeopleSoft, Remedy Force, SCCM, Flexnet Suite
VOLUENTEER EXPERIENCE
Windstone HOA, Current Board Member, Corinth, TX.
DexYP “Care Crew”, Prior team member coordinating companywide events and activities, Dallas, TX.
Boy Scout Troop 437, Troop Committee Chairman and Scout Leader, Lewisville, TX.
Lewisville Soccer and Baseball Associations, Former youth soccer and T-Ball coach, Lewisville, TX.
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