Employee Relations Human Resources

A dedicated professional with rich experience in all facets of HR functions, highly knowledgeable in a wide variety of professional disciplines; targeting managerial level assignments in HR Management with an

organisation of high repute

Location Preference: South India

ǁ PROFILE SUMMARY ǁǁǁǁǁǁ

Result-oriented professional with cross-cultural experience of over 11 years in Human Resource Function entailing Competency Mapping, Key Talent Identification & Retention, Conducting Performance Appraisals, Career & Succession Planning, Counselling & Mentoring, Work Life Balance and Time Management

Experienced in manpower planning & integrated talent management with honed skills in recruitment (competency mapping) along with other HR related functions such as interviews, senior level recruitment, industrial induction, grievance redressal, compensation, reward management, disciplinary issues & so on

Excellent in managing entire recruitment process including advertising, screening, scheduling interviews, interviewing, reference checks, negotiating and finalizing offers of employment and employment contracts for multiple profiles

Resourceful in managing Employee Lifecycle Management through budgeting and planning of funds

Expertise at people management, maintaining healthy employee relations, resolving employee grievances thus creating an amicable & transparent environment and achieved employee-retention rate of 89%

Possess a strong focus on stakeholder management and client relationship experience at the “C” level

ǁ AREAS OF EXPERTISE ǁǁǁǁǁǁ

Manpower Planning High Performing Talent Acquisition Staffing and Compensation

Induction & Joining Formalities Organizational Culture Development Training & Team Building

Employee Relations Performance & Reward Management MIS Reporting

ǁ WORK EXPERIENCE ǁǁǁǁǁǁ

Mar’18 - Feb’19: Lenskart.com, Chennai as Regional HRBP – South

Key Result Areas

Managed complete Employee Lifecycle activity of three States namely Tamil Nadu, Pondicherry, Telangana, and Andhra Pradesh in terms of Recruitment, Employee Retention, Rewards & Compensation, OD Interventions, Change Management, Performance Management, Succession Planning, T&D & so on

Interfaced with Management and Heads of Depts. for devising and implementing HR Policies & Procedures in line with core organizational vision & objectives; planned improvements to align culture and processes with the organization’s strategy, vision, mission and objectives

Planned human resource requirements in consultation with heads of different functional & operational areas, conducted selection interviews, generating offer letters, and conducting induction programmes

Assisted all departments in designing key result areas for management staff; executing performance appraisal, formulating training & development strategies / modules & managing legal and disciplinary matters

Empowered employees to voice their opinions / grievances on a common platform (communities) as well as arriving at productive agreements as management representative

Resolved employee grievance in coordination with Workforce Management & Payroll Teams and initiated disciplinary actions as and when required, keeping in mind regional hygiene factors as well

Significant Accomplishments

Awarded Best Support Function Employee for the year 2018

Devised & implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation

Successfully implemented company’s first formal Career Development program for the employees

Created the Employee Engagement Calendar and ensured all employees in my region participated in the Employee Engagement Activities

Oct’15 – Mar’18: Reliance Retail Ltd., Chennai as Deputy Manager - Human Resources

Key Result Areas

Administered entire recruitment of the Tamil Nadu State, which included the decision on source of recruitment, screening of profiles, coordinating selection process, issuing offer letter & joining formalities

Set-up goals and ensured timely completion of mid-year and annual performance reviews followed by the necessary documentation of post-performance reviews as per company norms with business heads

Updated policies & procedures related to Human Resources to ensure that employees were aware of company practices and processes

Designed monthly training calendar & periodic reports, floated the training calendar for classroom/field training programmes and coordinated with functional heads for designing the content & agenda of the training

Led the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements and conducted exit interviews with employees leaving the company

Managed full and final settlement of employees by giving download of exit formalities & procedures to employees, monitoring employee relieving formalities and ensuring completion of exit interviews for the employees

Significant Accomplishments

Responsible for Campus Hiring

Managed New Project Hiring for E-Commerce Business in TN

Created Employee Engagement Calendar and ensured participation from employees of Tamil Nadu in the employee engagement activities

Feb’14 – Oct’15: Future Groups – Big Bazar, Chennai as Senior Executive- Human Resources

Key Result Areas

Supervised Onboarding & Induction, File Management System, Document Management System, Management Information System namely HRIS Management, Performance Management System, Exit / Separation Management, Rewards & Recognition, Audits (Internal & External), Grievance Handling and Quarterly Engagement Program

Evaluated manpower forecasts & requirements received from business units and rendered suggestions to identify the criteria for strategic sourcing of right resources for short term & long term requirements

Assessed both monetary & non-monetary factors of associates and implemented the same

Guided & mentored Managers on the process of evaluating employees, setting goals, conducting objective performance reviews and recognized & awarded performances to improve productivity

Charted out on-the-job training programs for line employees and career development programs for managers with a focus on retaining existing talent & reducing employee turnover

Significant Accomplishments

Benchmarked branch’s employee-retention rate of 90% within an industry where high turnover is the norm by facilitating a teamwork/open-door environment conducive to positive dialogue across the organization

Created Employee Engagement Calendar and ensured participation from employees of Tamil Nadu in the employee engagement activities

May’10 - Feb’14: Univercell Telecommunications (I) Pvt. Ltd., Chennai as Senior Executive- Human Resources

Key Result Areas

Maintained database of over 700 employees and ensured employee training with functional heads

Created KRAs, mapped performance across the levels and established framework for substantiating the appraisal process linked to rewards management of employees

Finalized and implemented yearly engagement calendar and designed & implemented effective R&R procedures in line with the business strategy

Led engagement initiatives across the organization and ensured prompt resolution of employee grievances on salary, leave, policies & procedures to maintain cordial management-employee relations and achieve dedication by workers

Supervised talent acquisition activities, applicant screening & interview process and ensured quality resources were delivered to business units as per Service Level Agreements

Evaluated applicant skills & making recommendations regarding applicants’ qualifications and ensured Equal Employment Opportunity (EEO) in hiring & promotion processes

Utilized sourcing methods of recruiting candidates from different Job Portals, LinkedIn, Facebook, campus hiring & so on

Performed comparative analysis of salary structure of the organization, analysis of employee referral policies & programs and offer turnout associates analysis

Significant Accomplishments

Pivotal in successful launch of branch offices in Chennai; devised & implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation

Led payroll for both the category of employees (direct & outsourced employees) with zero error

Benchmarked branch’s employee-retention rate of 89% within an industry where high turnover is the norm by facilitating a teamwork/open-door environment conducive to positive dialogue across the organization

Successfully Implemented Company’s first formal performance review program, created a flexible and well-received tool that was later adopted company-wide

Acknowledged for exceeding all internal and external customer expectations

Dec’08 – May’10: India Healthcare Solutions Pvt. Ltd., Chennai / Vellore as Executive - Human Resources

Key Result Areas

Managed bulk recruitment for various Non–Operations position for Finance, IT, Administration, Human Resources, Quality Assurance, Business Development and Training & Development Dept.

Led entire recruitment procedure to ensure timely closures of vacancies with cost-effective recruitment within the recruitment budget; assured high hit ratios in the recruitment procedure in terms of numbers & quality

Collaborated with specialized consultants for recruitment needs, acted as SPOC for Consultants and shared various parameters for hiring of employees

Generated Daily Recruitment Report, Recruitment Budgeting, Hiring Sources Report (Employee & Consultants), New Joinees Report, Offered Vs. Joined Ratios, Conversion Ratio Report and various ISO Audit (for HR) related Time-Trackers

Supervised entire recruitment process for various requirements and closed requirements from junior to top level

Kept attendance record, collected medical reports, managed new bank account opening, leave calculations, generation of salary slips, monthly joining and redesigned calculations & employees exit formalities

Managed Performance Appraisal Process, formulated increment procedures while providing vital statistics from 360o feedback, maintained records of PMS and issued increment letters & promotion letters

Significant Accomplishments

Streamlined the entire Statutory Compliance Record of the organization

Played a key role in recruitment for setting-up the new branch offices

ǁ PREVIOUS EXPERIENCE ǁǁǁǁǁǁ

Jan’08 – Oct’08: SPA Capital Services Pvt. Ltd., Chennai as Executive Trainee - Human Resources

ǁ ACADEMIC DETAILS ǁǁǁǁǁǁ

MBA (Human Resources) from Rajalakshmi Engineering College, Chennai in 2008

Bachelor of Science (Physics) from GuruNanak Arts & Science College, Chennai in 2006

XII from Alpha Mat. Hr. Sec. School, Chennai in 2003

X from Sri Guajarati Vidyalaya School, Chennai in 2001

Other Course

Masters in Diploma in Computer Application from SISI, Government of India

ǁ TECHNICAL SKILLS ǁǁǁǁǁǁ

Operating System: Windows 95, 98, 2000, XP

Office Automation Tools: MS Word, MS Excel, MS PowerPoint, MS Outlook Express

ǁ PERSONAL DETAILS ǁǁǁǁǁǁ

Date of Birth: 18th June 1986

Languages Known: English, Tamil and Hindi

Passport Number: No. G8002068

Address: G-1, Plot No: 142, Roja Street, Sathya Narayanapuram, Mowlivakkam, Chennai: 600116

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