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Customer Service Data Entry

Location:
Las Vegas, Nevada, 89108, United States
Salary:
$55k/year
Posted:
June 10, 2019

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Resume:

Michael Gallegos

**** **** ***** *****, *** Vegas, NV 89108 714-***-**** mikeg5428@@yahoo.com

OBJECTIVE To obtain a challenging position in a professional/corporate environment

PROFESSIONAL Telepacific/TPx Communications – Las Vegas, NV

EXPERIENCE Tier II & Transport Technician – 2016 to present

Troubleshoot and remotely test data and voice issues; work with local exchange carrier to resolve transport issues

AT&T Uverse – California

Premise Technician – 2013 to 2015

Install & repair uverse service, including TV, internet and phone services while providing excellent customer service. Running and troubleshooting new and existing Cat5 and coax lines

EvoSport – California

Warehouse Assistant Manager – 2012 to 2013

Order/ship parts and organize warehouse; excellent customer service

Automobile Club of Southern CA (Call Center) – California

Member Service Specialist– 2011 to 2012

Assisting members with any changes to their current membership; cross selling other services offered

National Monitoring Center (Call Center) – California

Customer Service/Data Entry – 2006 to 2010

Notified customers on occurring alarms at their home or business; data entry (setting up customers’ accounts/working with alarm companies); pull recorded calls as needed for customers/billing entries & collections

EDUCATION Santiago High School - Garden Grove, CA

General Education Courses - High School Diploma

SKILLS Excellent with computers & internet (Microsoft Word, Excel, Outlook & Powerpoint); knowledge of Fiber, Coax, Cat5, Copper-related fields (running new lines/troubleshooting existing lines); cable and internet installing/service; pole climbing certified; CPR/AED certified; ability to drive automatic/manual transmissions; remote network testing experience (T1s, ethernet over copper, VDSL/ADSL, Coax & Fiber); ability to multitask with great accuracy; self-motivated; problem-solver; hard-working; able to work with little or no supervision

REFERENCES Available upon request



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