Customer Service Front Desk

Carol Aidyl Garcia

*** *. ***** ********* **. Savannah, Georgia 31419 912-***-**** **********@*******.***

Looking to represent your company via my work, to help give an excellent customer service and obtain a position that will enable me to use my education background, skills, and experience while having the tremendous opportunity to challenge myself and achieve your goals. I have assisted various customer service workshops, and I am bilingual being able to read, write and speak fluently in Spanish as well and proficient in Microsoft programs.

Education

The University of Texas at El Paso (UTEP)

Biomedical Concentration 2009 - 2011

Biology

Completed 5 semesters with a GPA of 2.8

CBTis 128 High School

Microbiology lab Technician 2006 - 2009

Juarez, Chihuahua, Mexico

El Dorado High School

Freshman 2005 – 2006

Experience

February 25, 2019 Current

Leasing Consultant Pegasus Residential Savannah, Georgia

Greet potential renters, show vacant apartments, explain pricing and lease terms, process rental applications, make cold calls and follow upon leasing prospects. and negotiate lease renewals. In addition to sales and marketing duties, I assist existing tenants with maintenance requests and customer service needs in two sister communities; having to stay up to current issues and information on both properties that share management.

January 18, 2017 to February 24, 2019

Front Desk Lead Courtyard by Marriott Savannah, Georgia

Started as a front desk clerk, assigning rooms to future guest; taking into consideration their preferences and requests, and making sure their check in experience was welcoming and fast. I got promoted to lead in my 1-year anniversary with Marriott. I am now responsible to assign and upgrade our guests within a week period. I have the authority to address any concerns and mistakes my team might have made, all to ensure the experience in our property is satisfactory. Secondarily, I make sure our front desk supply inventory is up to date as well as out little market which I do inventory weekly and make the orders to restock it. Thirdly, I will assist our assistant manager with paying bills, and keeping up to date our finance book on excel.

May 16, 2016 to September 6, 2016

Shift Manager KFC Fast food services Savannah, Georgia

Direct employees through their daily routines and interact with customers to make sure they have a satisfactory visit experience. Fill out the paper work with the sales and inventory numbers and make the deposits to the bank.

July 30, 2015 to May 15, 2016

Cashier KFC Fast food services Savannah, Georgia

Primary function in this establishment was as Drive-Thru cashier but started as front desk cashier. Some of my duties included but were not narrowed to: handle money, help the customers to order more efficiently to feed their needs and to find the cheapest way, translate to our customers who speak little to no English but are fluent in Spanish, packing food, helping with the oven goods (cookies, biscuits, pot pies), cleaning the kitchen as well as lobby and restrooms.

May, 2014 to February 2015

Personal Care Attendant Always Caring Health/Home Care Services El Paso, Texas

As a PCA the primary function is to provide personal care such as: bathing, dressing, feeding, toileting, cleaning, everything that provides a safe and clean environment and as a member of a multi-disciplinary team, being able to assist; occupational, physical and language therapists for the good of the patient.

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