TAMMY DELANEY

*** ****** ******

Beckley, WV ****1

ac9kha@r.postjobfree.com

412-***-****

PERSONAL GOAL To be an active member of a team that strives to achieve QUALITY services and to share my knowledge and abilities in order to reach the highest standards. EMPLOYMENT SUMMARY

IBEX GLOBAL (Supervisor) 2016-Present

Accou~t executive - Con_tact_ed generated lead base throughout the United States to provide competitive analysis for tele_cornmumcat1ons and converting non AT&T Business by bill analysis, consistent follow up, and pr_ocessmg o_rd~rs. In addition worked as administrator when needed which entailed resolving customer issues, venfymg sales, processing reports, and communication any training charges to the team. Premier Medical Associate 2012-December 2015 Monroeville, PA 15146 MEDICAL ASSISTANT

Prepare patient for examination and treatment. Take vital signs, height, weight, etc. May assist physician minor surgery. Clean and prep op-site. General office bookkeeping, coding and filing insurance claims. Beckley Appalachian Regional Hospital 2006-Present Beckley, WV 25801 MEDICAL ASSIST ANT (RMA) Prepare patient for examination and treatment. Take vital signs, height, weight, etc. May assist physician minor surgery. Clean and prep op-site. General office bookkeeping, coding and filing insurance claims.

Telespectrum Inc 2001-2006 Beckley WV 25801

SBC CUSTOMER SERVICE REPRESENTATIVE ( OCT. 2004-AUG. 2006) Mentor- Assisting and Educating SBC Customer service representatives with Systems, product knowledge as well as taking over escalated customer calls as Necessary to ensure resolution. Customer Service Representative- Taking inbound customer service calls for SBC Telecommunications Company, which includes Explanation and resolution of customer bills; adding and removing-services; resolving customer complaints and ensuring high standards of quality though Going Beyond the Call behaviors.

AT&T Business-to - Business Sales (Sept. 2003-Oct. 2004) Account executive - Contacted generated lead base throughout the United States to provide competitive analysis for telecommunications and converting non AT&T Business by bill analysis, consistent follow up, and processing orders. In addition worked as administrator when needed which entailed resolving customer issues, verifying sales, processing reports, and communication any training charges to the team. Outbound Telemarketing Programs 2001-2003 Telemarketing Sales representatives assigned too many various campaigns which involved the education, selling and surveys of many products and services. EDUCATION

Academy Careers Technology 2003-2005 Beckley, WV 25801 Medical Assistant - Graduated March 2005 Top of the class, Class President Classes: Medical Terminology, Pharmacology, Medical Assisting, Phlebotomy, and First Aid Woodrow Wilson High School 1985 Beckley, WV 25801