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Manager Customer Service

June 09, 2019

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Mobile # +639********* / +639*********

Passport # P7216624A

Blk. 1 Lot 127 KS17 Sta. Elena St. Brgy. Navarro Gen. Trias, Cavite Philippines

E-mail address:

CAREER OBJECTIVE: A highly self-motivated person that gives his best in all the duties and task given. I am looking forward to improve my skills and to acquire new professional knowledge in a new field or company.

JOB EXPERIENCE: Abdullah A.M. Al-Khodari Sons Co.

Secretary – Information Technology Department

Mazen Al Saeed Business Tower

P.O Box 3589, Al-Khobar 31952, Saudi Arabia

Sept. 11, 2013 up to Sept. 20, 2018

Job Description:

Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.

Attending meetings, taking minutes and keeping notes.

Managing and maintaining budgets, as well as invoicing.

Liaising with staff in other departments and with external contacts.

Ordering and maintaining stationery and equipment.

Sorting and distributing incoming mail and organizing and sending outgoing mail.

Liaising with colleagues and external contacts to book travel and accommodation.

Organizing and storing paperwork, documents and computer-based information.

Photocopying and printing various documents, sometimes on behalf of other colleagues.

Arranging both in-house and external events.

Maintaining filing systems.

Answering the phone and answering queries.

Provide administrative and clerical support to departments.

Schedule meetings and arrange conference rooms.

Coordinates office management activities.

Maintain attendance of the department.

Arranging Telecommunication Bills payment (Zain / Mobily / STC).

Processing request of Telecommunication Facility (Mobiles / Simcards / Routers).

Creating Material Request and follow-up until it is approve.

Data Entry to Oracle.

Performs other duties and responsibilities as assigned by the Manager - Information & Communications Technology.

To comply with Information security policy of the organization.

To adhere to various ISMS policies as frame by the organization.

Department inventory.


Document Controller

1955 Leon Guinto St., Malate, Manila

March 2013 – August 2013

Job Description:

Monitoring processes.

Producing listings.

Setting up project filling systems.

Teaming up with other documentation groups.

Al Manhal Water Factory Co. LTD.

Secretary to National Sales and Marketing Manager (Arabian Peninsula)

2nd Industrial City, Al-Kharj Road. P.O.Box 500, Riyadh 11383

Sept. 22, 2010 up to Nov. 10, 2012

Job Description:

Filing of important documents.

Remind schedules of meetings and writing the minutes of the meetings.

Answer's phone calls, sending emails, typing documents, sending fax and accept visitors.

Checking the rooms needed and arrange it for the meeting or conference.

Make request for office supplies.

Distribute important papers for designated departments.

Making sure of the Manager's, Head's and Supervisor's whereabouts' especially if someone is out of the office.

B & D Enterprises Co.

Office Staff

Antipolo, Rizal

June 1, 2009 to July 5, 2010

Job Description:

Communicate with customers, employees, and other individuals to answer questions.

Explain information, take orders and address complaints.

Operates office machines such as fax, photocopy machine and personal computers.

Answer telephones, direst calls and take messages.

Compile, copy, sort, and file records.

Complete and mail bills, contracts, invoices, or checks.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Complete work schedules, manage calendars and arrange appointments.

Pilipinas Teleserv Inc. (PTI)

Touch Mobile Account

Customer Care Officer

Quiapo, Manila, Philippines

Feb. 26, 2009 to May 5, 2009

Job Description:

Answers subscriber’s inquiry.

Advice subscribers with the latest promo.

Sent mechanics depending on what the subscribers want.

Give solutions to subscribers concerns

NCO (Call Center Company)

Customer Service Representative

Quezon City, Philippines

Oct. 9, 2008 to Jan. 12, 2009

Job Description:

Assist customer on their concern/issues.

Give details to the customer regarding their orders.

Help the customer on placing their orders.

Answer’s inquiry and general question.

Worlds of Fun

Amusement Staff

Cainta, Rizal, Philippines

Feb.11, 2008 to Oct.1, 2008

Job Description:

Provide information about facilities, entertainment options and rules and regulations.

Record details of attendance, sales, receipts, reservations, and repair activities.

Monitor activities to ensure adherence to rules and safety procedures, and arrange for the removal of unruly patrons.

Sell tickets and collect fees from customers.

Keep informed of shut -down and emergency evacuation procedures.

Clean sporting equipment, vehicles, rides, booths, facilities and grounds.

Fasten safety devices for patrons, or provide them directions for fastening devices.

Inspect equipment to detect wear and damaged and perform minor repairs.

Direct patrons to rides, seats, and attractions.

Provide assistance to patrons entering or exiting amusement rides or mounting or dismounting animals.

Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.

ICS (Integrated Computer Systems, Inc.)

HR Staff

San Juan, Manila, Philippines

Feb. 2007 to Feb. 2008

Job Description:

Answer’s phone calls

Invite applicants for testing and interview

Encode and update our Recruitment Status Report

Encode applicant’s profiles in Excel Files

In charge of the room’s reservation

Administer testing.

Check applicants test results

Filing of the test results of applicant

Helping manning the booth in our Job fairs

Help preparing the materials for the training events

Assign to do the contractual and temporary I. D's of employee.

Set-up rooms (desktop, projector, table’s etc.)

Source file’s for possible applicants

ESM (Equicom Systems Management, Inc.)

Collection Agent (Call Center)

Makati, Philippines

Dec.21, 2006 to Feb.20, 2007

Job Description:

Update cardholders on their payments.

Remind cardholders of their past dues.

Give cardholders other options of a lighter payment.

Give solutions just in case cardholders always receiving late billing statement.

BANCO DE ORO (BDO Shopmore Credit Card)

(Assigned in SM Malls)

Sales Associate

May 12, 2005 to August 7, 2006

Job Description:

Team Leader in Megamall Booth

Check if the team meets our daily quota

Teach the new member of the team on how to offer our BDO Credit Card

Explain well the advantages and disadvantages of the card

Visit different offices/corporation to promote the card.

Calling out of client’s with incomplete documents

Manning the booth.

Handle’s the attendance of the team member’s

SKILLS: Web surfing, MS Office/word, Office equipment, and playing guitar.


Adamson University

San Marcelino St. Ermita, Manila, Philippines

B.S. Psychology

SECONDARY (1994-1997)

Adamson University

San Marcelino St. Ermita, Manila, Philippines

PRIMARY (1988-1994)

Dr. Celedonio Salvador Elem. School

Paco Paz, Manila, Philippines

PERSONNAL PROFILE: Born on November 15, 1979, married, hard working, has lot of patience and can work extremely well under pressure.

SUMMARY: Ready for preliminary screening to discuss my Credentials and other Qualification and are open for whatever opportunity that bound within your firm

I hereby certify that the above mentioned are true and correct to the rest of knowledge and understanding.

Mr. Mohan B. Gazzingan

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