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Customer Service Desktop Support

Spokane, Washington, United States
June 09, 2019

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**** **** ******* *****, *******, WA 99223 (C) 973-***-**** Professional Summary

Hardworking and motivated professional with an innate technical ability, relentless initiative and passion for the

technology industry. A veteran with seven plus years of military experience and achievements. Actively seeks

additional responsibilities, resolves problems quickly and efficiently, and constantly strives for self- improvement.


Cyber System Operations- Network Administrator- 03/2018 to present USAF – Travis AFB, CA

Supports worldwide mobility to establish communication in remote environments where there are

limitations in infrastructure.

Install, configure and optimize the entire communication stack (Switch, Router, Servers, SAN, Firewall, Proxy,

Time Server, etc.).

Adaptive skill set built under various mission set requirements and a wide array of IT services. Experience with Windows, Linux, and Apple computer environments. Network service experience with: PAN, LAN, WAN, VPN, Active Directory, DHCP, DNS, VoIP Client Systems Specialist- Desktop Help Desk Support- 03/2018 to 09/2018 USAF – Travis AFB, CA

Managed squadron IT Support focal point, assisting in customer relations, relaying messages between IT team and upper level management.

Provide prompt and courteous Desktop level support for 100+ employees/clients. Tracked and maintained an inventory of hardware assets and software. Received and logged customer/client trouble tickets- Ticket tracking software experience. Avionics Electrical Technician- 03/2012 to 03/05/2018 USAF – Fairchild AFB, Washington

Demonstrated adept troubleshooting skills and maintenance of aerospace computer systems and mechanical aircraft systems.

Core duties required preforming in high pressure scenarios to quickly diagnose, troubleshoot, and remedy any and all computer and mechanical malfunctions preventing aircraft take-off. Squadron Support Technician- 09/2015 to 03/2018

Maintained inventories of hand tools, test equipment inventory, and their appropriate calibrations and routine maintenance/servicing.

Managed squadron Hazardous Material/Waste program – Procurement, inventory, tracking, distribution, policy making, and disposal procedures. Managed and streamlined Bench stock (spare parts) sorting and acquisition process, decreasing wasted man-hours and buget expenses.


Awarded Air Force Achievement Medal May 2017 for outstanding performance. Certified Lifeguard- 05/2010 to 09/2011

Mountain Creek Water Park – Vernon, New Jersey

Maintained high standards of customer service during high-volume, fast-paced operations. Routinely faced emergency situations and administered appropriate rescue techniques, CPR and First


Maintained keen awareness to identify potential hazards and discrepancies throughout work environment.

Assistant Manager- 05/2005 to 11/2010

Krogh's Restaurant and Brew Pub – Sparta, New Jersey Developed the new process for customer management, which resulted in marked performance improvements.

Solved unresolved customer issues.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.


High School Diploma – Sparta High School, NJ


Aerospace Electronics- CCAF, USAF College


Google IT Support Professional Certification


Currently enrolled for A+ and Security + Certification program 2

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