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Zlatina Kumanova
Redmond WA 98052
ac9kgr@r.postjobfree.com
Summary
Zlatina is a seasoned hotel and restaurant management professional with over 17 years of experience in the field. She has provided end to end customer service accommodations, planned and managed logistics for various events for over 5000 guests and is fluent in most hotel guest check-in/check-out databases. Loyal, accommodating, professional and customer-obsessed, Zlatina strives to provide excellent customer service and works tirelessly to ensure utmost customer satisfaction. Zlatina has trained and mentored personnel throughout the years and has received multiple employee of the month/quarter awards for her work ethics and dedication.
Education
Bachelor’s degree, Tourism, Restaurant & Hotel Management
Prof. Asen Zlatarov University, Tourism College – Burgas, BG
Maksim Gorki FLS – Stara Zagora, BG
Experience:
2017 – current – CSM Corporation, Hotel Front Desk, Redmond, WA
2007 - 2014 Senior hotel receptionist and employee trainer
Merian Palace http://merianpalace.com
2004 - 2008 Hotel front desk receptionist
Mirage Hotel Hotel Art
2001 - 2004 Restaurant manager
Bakhus
1995 - 2001 Hotel receptionist
Grand Hotel Vereya
1978 - 1990 Computing Electronic Calculations Operator
Computer Scientific Center
Hotel guests database management
Guests check in and check out
Event planning and logistics
VIP, group and special guests accommodations
Payment processing management
Currency exchange administrator
Customer assistance and service manager
Employee trainer and mentor
Skills and languages
Bulgarian – proficient
English – intermediate
Russian- excellent
Good computer skills
Green Card holder