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Customer Service Manager

Redmond, WA
$ 16.50 - $17
June 09, 2019

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Zlatina Kumanova

***** ** **** **

Redmond WA 98052



Zlatina is a seasoned hotel and restaurant management professional with over 17 years of experience in the field. She has provided end to end customer service accommodations, planned and managed logistics for various events for over 5000 guests and is fluent in most hotel guest check-in/check-out databases. Loyal, accommodating, professional and customer-obsessed, Zlatina strives to provide excellent customer service and works tirelessly to ensure utmost customer satisfaction. Zlatina has trained and mentored personnel throughout the years and has received multiple employee of the month/quarter awards for her work ethics and dedication.


Bachelor’s degree, Tourism, Restaurant & Hotel Management

Prof. Asen Zlatarov University, Tourism College – Burgas, BG

Maksim Gorki FLS – Stara Zagora, BG


2017 – current – CSM Corporation, Hotel Front Desk, Redmond, WA

2007 - 2014 Senior hotel receptionist and employee trainer

Merian Palace

2004 - 2008 Hotel front desk receptionist

Mirage Hotel Hotel Art

2001 - 2004 Restaurant manager


1995 - 2001 Hotel receptionist

Grand Hotel Vereya

1978 - 1990 Computing Electronic Calculations Operator

Computer Scientific Center

Hotel guests database management

Guests check in and check out

Event planning and logistics

VIP, group and special guests accommodations

Payment processing management

Currency exchange administrator

Customer assistance and service manager

Employee trainer and mentor

Skills and languages

Bulgarian – proficient

English – intermediate

Russian- excellent

Good computer skills

Green Card holder

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