Customer Service Manager, A/P processing team lead.
Resume:
Nguyen Quang Lam (Alex)
***.*****@*****.***
**************@*****.***
BACKGROUND
Full name: NGUYEN QUANG LAM. Date of birth: 28/02/1989. Sex: Male. Marital status: Single. Permanent Address: 155 Phan Van Tri Street, Award 14, Binh Thanh District, HCM city, Viet Nam.
Phone number: +601*-***-****.
Nationality: Vietnamese.
EDUCATION
FEB 2012 – DEC 2014:
• The excellent bachelor degree from University of Economics Ho Chi Minh City in the major of Audit (GPA: 7.10/10).
JUNE 2007- OCT 2011:
• The excellent bachelor degree from the University of Economics Ho Chi Minh City in major of banking
(GPA: 7.20/10).
CERTIFICATION
BANKING AND SKILLTRAINING CERTIFICATION:
• The certification of “Expert in the field of collateral” on December 2012.
• The certification of “Consultative selling skills” has been conferred by Banking Skill Training Consultancy JSC in Viet Nam on October 2011.
• The certification of “Financial leasing skill” has been conferred by State Bank Of VN. ENGLISH AND COMPUTER TECHNOLOFY CERTIFICATION:
• The certification of TOEIC marked 625 that were issued on December 19 th
2013.
• The certification of IELTS marked 7.0 that were issued on Aug 27 th
2016.
• The excellent technology certification, especially in Microsoft Office. SOCIAL ACTIVITY CERTIFICATION:
• The volunteer certification that was issued by Viet Nam Government Office for the Asia Indoor Game III in Viet Nam on Sep 2009.
• The volunteer certification base on some student activities, such as: Green campaign, Red crossing.
• The scholarship to study aboard to Kuwait in the cooperation program. EXPERIENCE
SEP 2018 – Now: IBM Malaysia (Add: 8, First Avenue, Bandar Utama, 47800 Petaling Jaya, Selangor). Currently Position: Team Leader Vietnamese General Expense. Type of business: Full time Job. Net Salary: MYR 6,000. Project: Samsung VN. CURRICULUM VITAE
Main duty:
• Processing the AP invoices from Samsung VN on the SAP system.
• Collecting the supporting documents to check the invoices, in terms of: payment term, service and the approval.
• Meeting with managers to improve the process, including: processing steps, system issue, software to enhance the smoothly procedure.
• Reporting and allocating the queue to another member in the team. APRIL 2017 – SEP 2018: Sutherland Global Services Malaysia SDN BHD (Add: 1 Tower 8 Avenue 5 The Horizon Bangsar, 8 Jalan Kerinchi, 59200, Kuala Lumpur, Malaysia) – BPO company Currently Position: Customer Service Technical Support (supervisor). Type of business: Full time Job. Net Salary: MYR 4,000. Project: AMAZON UK Main duty:
• Answering the inbound call from UK.
• Answering the escalation calls from the other agents who need help.
• Maintain the high performance in company as the requested from client.
• One of the best customer service analysts in the project. Receiving the prizes and compliment from client and company.
MAY 2014 – APRIL 2017: Chailease International Leasing Limited company (Add: Floor 28, Sai Gon Trade Center Building, 37 Ton Duc Thang Street, Ben Nghe District, HCM city). Currently Position: Deputy Credit Manager (Non – Leader). Type of business: Full time Job. Net Salary: USD 700. Main duty:
• Making the Credit report in vehicle case and machinery case for corporate customers.
• Taking in charge in analyze the corporate financial report such as: Balance sheet, Income sheet, and cash flow and scoring checking to customers.
• Visiting the customer in order to identify the risk in their application. (Credit checking).
• Joining into the presenting meeting with the suitable authority (Credit meeting).
• Making the industrial report or any report as the assignment from authority.
• Major language in credit report and presenting with authority is English. AUG 2011 – APRIL 2014: Orient Commercial Joint Stock Bank – Phu Nhuan Branch (Add: 146 Le Van Sy Street, Phu Nhuan District, HOCHIMINH city)
Currently Position: Senior Of Business Corporate Department (customer service department). Type of business: Full time Job. Net Salary: USD 500. Main duty:
• Managing the team including 08 members for selling and consulting customers.
• Meeting and searching the potential customer by the list of customer that was assigned.
• Establish the business to the new customers and reach the sales target in every month
• Taking in charge to support and direct the customer using some bank products and services, such as: open banking account (long term or savings), evaluate their business operations and their value collateral before making the report to disburse loan to them.
• Taking in charge the list of old customers and answering their query about: Interest, term, re payment schedule and checking their capital in the periodic time.
• Making some specific report to HO about sale, activity or some kind of report that was assigned by manager.
JAN 2008 –JAN 2010: CHICHI Group ADD: 76 Dong Khoi Street, Ben Nghe Ward, HOCHIMINH city. Ex-position: Supervisor. Type of business: Part time job Ex-salary: USD 200. Main duty
• Managing the night-shift team members, including: 02 juniors and 02 seniors.
• Be responsible for welcome the foreign customer, persuading them buying some Vietnamese tradition products, or manage the list of customers and contacting to them to keep the long relationship.
• Reaching all the sale target and manage the working of store in night shift.
• Using English as the daily speaking language.
• Taking in charge in recruitment and salary for all staff. OCT 2009 – NOV 2009: THE YOUTH CULTURAL HOUSE
Ex – position: International Volunteer. Type of business: Temporary Volunteer. Main duty
• Taking in charge to arrange the schedule of competition or living of the sport team during the time in Viet Nam.
• Advertise Vietnamese picture to foreigner, such as: Vietnamese food, Vietnamese tradition and Vietnamese beautiful sight - seeing.
SKILLS
MY STRENGHT:
• Fluently in speaking English as the native language speaker.
• Good at writing English, especially: Writing report in English.
• Good at presentation document using English as the major language.
• Good at team working and high responsibility. Skillful in handling problem.
• Very carefully and skillful in most of situation. MY WEEKNESS:
• Very sensitive in most of situation, especially in business and daily life. ACTIVITIES
• Running as the international volunteer for the Asian Indoor Game 3 (AIG III) that was celebrated in Viet Nam from October to November 2009 in Ho Chi Minh city.
• Achieving the certificate of Vietnam Governmental officer for devoting this international sport events
• Always joining into the English Speaking Club and to be the frequently member of some famous English Speaking Club in Ho Chi Minh City.
• Team leader of the English Speaking Club in HCM city.
• Like joining in social or outdoor activities.
PERSONALITY
• Easy making friend and always be happy for most of situation.
• Very confident, very active.
• Always be willing helping co - worker without any conditions.
• Honestly, high responsibility in all of tasks that are assigned. INTERESTS
• Like playing many kinds of sports (badminton, volleyball, football, swimming).
• Reading books and listening the music song.
• Like joining many outdoor activities.
Kuala Lumpur (Malaysia), 02/06/2019
NGUYEN QUANG LAM – ALEX
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