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Customer Service Manager, A/P processing team lead.

Klang, Selangor, Malaysia
June 09, 2019

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Nguyen Quang Lam (Alex)



Full name: NGUYEN QUANG LAM. Date of birth: 28/02/1989. Sex: Male. Marital status: Single. Permanent Address: 155 Phan Van Tri Street, Award 14, Binh Thanh District, HCM city, Viet Nam.

Phone number: +601*-***-****.

Nationality: Vietnamese.


FEB 2012 – DEC 2014:

• The excellent bachelor degree from University of Economics Ho Chi Minh City in the major of Audit (GPA: 7.10/10).

JUNE 2007- OCT 2011:

• The excellent bachelor degree from the University of Economics Ho Chi Minh City in major of banking

(GPA: 7.20/10).



• The certification of “Expert in the field of collateral” on December 2012.

• The certification of “Consultative selling skills” has been conferred by Banking Skill Training Consultancy JSC in Viet Nam on October 2011.

• The certification of “Financial leasing skill” has been conferred by State Bank Of VN. ENGLISH AND COMPUTER TECHNOLOFY CERTIFICATION:

• The certification of TOEIC marked 625 that were issued on December 19 th


• The certification of IELTS marked 7.0 that were issued on Aug 27 th


• The excellent technology certification, especially in Microsoft Office. SOCIAL ACTIVITY CERTIFICATION:

• The volunteer certification that was issued by Viet Nam Government Office for the Asia Indoor Game III in Viet Nam on Sep 2009.

• The volunteer certification base on some student activities, such as: Green campaign, Red crossing.

• The scholarship to study aboard to Kuwait in the cooperation program. EXPERIENCE

SEP 2018 – Now: IBM Malaysia (Add: 8, First Avenue, Bandar Utama, 47800 Petaling Jaya, Selangor). Currently Position: Team Leader Vietnamese General Expense. Type of business: Full time Job. Net Salary: MYR 6,000. Project: Samsung VN. CURRICULUM VITAE

Main duty:

• Processing the AP invoices from Samsung VN on the SAP system.

• Collecting the supporting documents to check the invoices, in terms of: payment term, service and the approval.

• Meeting with managers to improve the process, including: processing steps, system issue, software to enhance the smoothly procedure.

• Reporting and allocating the queue to another member in the team. APRIL 2017 – SEP 2018: Sutherland Global Services Malaysia SDN BHD (Add: 1 Tower 8 Avenue 5 The Horizon Bangsar, 8 Jalan Kerinchi, 59200, Kuala Lumpur, Malaysia) – BPO company Currently Position: Customer Service Technical Support (supervisor). Type of business: Full time Job. Net Salary: MYR 4,000. Project: AMAZON UK Main duty:

• Answering the inbound call from UK.

• Answering the escalation calls from the other agents who need help.

• Maintain the high performance in company as the requested from client.

• One of the best customer service analysts in the project. Receiving the prizes and compliment from client and company.

MAY 2014 – APRIL 2017: Chailease International Leasing Limited company (Add: Floor 28, Sai Gon Trade Center Building, 37 Ton Duc Thang Street, Ben Nghe District, HCM city). Currently Position: Deputy Credit Manager (Non – Leader). Type of business: Full time Job. Net Salary: USD 700. Main duty:

• Making the Credit report in vehicle case and machinery case for corporate customers.

• Taking in charge in analyze the corporate financial report such as: Balance sheet, Income sheet, and cash flow and scoring checking to customers.

• Visiting the customer in order to identify the risk in their application. (Credit checking).

• Joining into the presenting meeting with the suitable authority (Credit meeting).

• Making the industrial report or any report as the assignment from authority.

• Major language in credit report and presenting with authority is English. AUG 2011 – APRIL 2014: Orient Commercial Joint Stock Bank – Phu Nhuan Branch (Add: 146 Le Van Sy Street, Phu Nhuan District, HOCHIMINH city)

Currently Position: Senior Of Business Corporate Department (customer service department). Type of business: Full time Job. Net Salary: USD 500. Main duty:

• Managing the team including 08 members for selling and consulting customers.

• Meeting and searching the potential customer by the list of customer that was assigned.

• Establish the business to the new customers and reach the sales target in every month

• Taking in charge to support and direct the customer using some bank products and services, such as: open banking account (long term or savings), evaluate their business operations and their value collateral before making the report to disburse loan to them.

• Taking in charge the list of old customers and answering their query about: Interest, term, re payment schedule and checking their capital in the periodic time.

• Making some specific report to HO about sale, activity or some kind of report that was assigned by manager.

JAN 2008 –JAN 2010: CHICHI Group ADD: 76 Dong Khoi Street, Ben Nghe Ward, HOCHIMINH city. Ex-position: Supervisor. Type of business: Part time job Ex-salary: USD 200. Main duty

• Managing the night-shift team members, including: 02 juniors and 02 seniors.

• Be responsible for welcome the foreign customer, persuading them buying some Vietnamese tradition products, or manage the list of customers and contacting to them to keep the long relationship.

• Reaching all the sale target and manage the working of store in night shift.

• Using English as the daily speaking language.

• Taking in charge in recruitment and salary for all staff. OCT 2009 – NOV 2009: THE YOUTH CULTURAL HOUSE

Ex – position: International Volunteer. Type of business: Temporary Volunteer. Main duty

• Taking in charge to arrange the schedule of competition or living of the sport team during the time in Viet Nam.

• Advertise Vietnamese picture to foreigner, such as: Vietnamese food, Vietnamese tradition and Vietnamese beautiful sight - seeing.



• Fluently in speaking English as the native language speaker.

• Good at writing English, especially: Writing report in English.

• Good at presentation document using English as the major language.

• Good at team working and high responsibility. Skillful in handling problem.

• Very carefully and skillful in most of situation. MY WEEKNESS:

• Very sensitive in most of situation, especially in business and daily life. ACTIVITIES

• Running as the international volunteer for the Asian Indoor Game 3 (AIG III) that was celebrated in Viet Nam from October to November 2009 in Ho Chi Minh city.

• Achieving the certificate of Vietnam Governmental officer for devoting this international sport events

• Always joining into the English Speaking Club and to be the frequently member of some famous English Speaking Club in Ho Chi Minh City.

• Team leader of the English Speaking Club in HCM city.

• Like joining in social or outdoor activities.


• Easy making friend and always be happy for most of situation.

• Very confident, very active.

• Always be willing helping co - worker without any conditions.

• Honestly, high responsibility in all of tasks that are assigned. INTERESTS

• Like playing many kinds of sports (badminton, volleyball, football, swimming).

• Reading books and listening the music song.

• Like joining many outdoor activities.

Kuala Lumpur (Malaysia), 02/06/2019


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