CONTACT

Phone: +919********* / 91-222-*******

E-Mail: ac9ke3@r.postjobfree.com /

ac9ke3@r.postjobfree.com

PROFILE SUMMARY

Strong business acumen with an ability to execute a wide range of sales & marketing strategies to establish market presence as well as increase revenues and profitability for the products & services of the hotel

Proficient in creating recipes and maintaining hygiene of food; adept in managing functions like menu planning, inventory management and guest relations

Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the units

Expertise in managing Hotel Operations including Infrastructure, Restaurants, Banquets, etc. with focus on top-line performance through strategies & distribution management

Deft in training the juniors and developing service standards & operational policies for business excellence

Excellent in managing entire gamut of hotel operations including designing of hotels / heading operations, starting operations from Scratch for the purpose of ensuring compliance with standards.

A creative & open-minded person with the ability to follow instructions and willingness to learn new cooking methods, recipes & menus

SKILL SET

Strategic Planning

Profit Centre Operations

F&B Operations

Quality Assurance & Control

Team Management

Sales & Marketing

Facilities Management

Client Relationship Management

Budgeting & Manpower Management

IT SKILLS

Word Processing & Data Entry

Knowledge of Windows 98

Expertise in MS Office 2000

Understanding of Page Maker

Trained in MS PowerPoint

Internet Applications & Email

PERSONAL DETAILS

Date of Birth: 03rd Dec, 1959

Languages Known: English and Hindi

Address: N-10/20, Ganpathi Nivas,

Bangur Nagar, Goregaon (W) Mumbai, India

PK THOMAS

In quest of senior to top managerial assignments in Operations Management / Facilities Management / Guest & Client Relationship Management with an organization of repute preferably in Hospitality industry

Profound sensitivity to multinational cultures & consumer behaviour with skills in interacting with customers from different nationalities and meeting their requirements through efficient customer handling skills

CORE COMPETENCIES

Handling food & beverage, banquet, conference & formal dining reservations and coordinating with guests for resolving their concerns / needs

Planning & executing banquet and party menus for various events; organizing and executing national & international food festival and theme parties

Formulating sales & marketing strategies with emphasis of segmenting and targeting the potential customer for up-selling & positioning the services accordingly

Creating business development procedures, service standards and operational policies & guidelines for maintaining quality & hygiene quality standards

Devising and implementing several training programs for kitchen staff

Recruiting & training the staff; conducting staff training on hygiene & food preparation according to the menu

Ensuring implementation of policies & procedures in the operating systems to achieve greater customer delight; performing menu engineering and analysis on existing menu to improvise customer satisfaction

Interacting with clients, handling requests & resolving complaints; minimizing the food complaints in banquets by collating direct feedbacks from guests

FREELANCE EXPERIENCE

2010 - till date: Self Employed in Financial market and stock holding

WORK EXPERIENCE

May’99 - Aug’10: F & B Outlets Dubai

Head Cashier/ F & B Coordinator/Accounts Clerk / Senior Head Cashier

Worked in Finance Department for Fusion Restaurant and Specialty Restaurant Roof Top lounge and terrace, Dubai (5 Star Resort)

Managed to work in the Greatest Resort in the Middle East i.e.,

oThe Palace

oArabian Court

oResidence

oSPA, Dubai

1997 - 1998: Hotel Crown International, Dubai UAE (Sheraton Group)

Outlet Manager (Disco & Pub manager)

1995 - 1997: Hotel Ramada Inn, Mumbai

Front Office Receptionist/ Cashier

1994 - 1995: UN Restaurant in Central Africa (United Nation)

Restaurant Bar Manager / Event organiser

1993 - 1994: Hotel Rangsharda, Mumbai, India

Room Service Captain / Cashier

1991 - 1993: Saudi Arabia

Coffee Shop Manager/Cashier

1983 - 1999: Grand Hotel, Mumbai India

Restaurant/F&B Supervisor

Key Result Areas

Supervised VIP guests’ arrivals & departures, took them for property round and ensured their entry & exits were recorded at the security

Organized meetings, interviews, events & other similar activities and booked conference room & meeting rooms

Checked housekeeping status of executive office, newspaper and magazine arrangements

Supported F&B and travel arrangements for client visits and board meetings; maintained courier register and kept record of incoming & outgoing letters

Interacted with vendors and agencies for signing effective corporate deals and contracts for AMCs

Ensured timely resolution of employee grievances and maintained harmonious working environment at all levels

Conducted regular inspections for sanitation, order, safety and proper performance of assigned duties; inspected storage rooms, utility & janitorial closet & so on for upkeep and supply control

Maintained documents like safety rules, operations & maintenance instructions and procedural manuals

Administered the main facility of the hotel with activities like maintenance of office equipment, transport, housekeeping and record keeping of office stationery

Identified & networked with cost effective & reliable vendors/ suppliers for purchase of requisite materials through supply/ execution contracts including procurement of capital equipment and preparing purchase bills

Acted as SPOC for all administrative matters like timekeeping & attendance, canteen management, guesthouse management, upkeep & repairs of company’s assets, telephone lines, mobile phones, logistics & courier services, procurement, storage & issue of stationery and compensation of employees

ACADEMIC DETAILS

Diploma in Catering & Hotel Management, Bartending, Typing, Telex, Tele printer, Telephone Operating, Computers (accounting till finalization) Driving (international driving license of Bike) Yoga, Swimming Athlete, Football fanatic, Cricket and sports activities, Trader Personal parent advisor

VOCATIONAL PREREQUISITE

Understanding of NCR (Cash Register Machine) X, Z, F & B Reports till finalization, Micros, Fidelio System, Foreign Currencies, Cheques, Drafts, Credit Cards, travelers Cheque, Auditing & spot checks and Inventories, Purchasing, Material Mgt, Recreations Mgt, International Driving License (LMV) and acquaintance of Recruiting of Manpower

Trained in customer relations programmes and firefighting progression

Contact this candidate