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Manager Customer Care

East Rutherford, New Jersey, United States
June 08, 2019

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*** ******** ****** *********, ** 07071


Work Experience:

*/** – Present NTHRIVE, Paramus, NJ

Senior Team Member

•Responsible to cross train all new team members in all departments covered

•Assist manager with outpatient and inpatient monthly invoice

•Responsible of completing and organizing monthly patient log for client

•In charge for covering and overseeing 7 to 10 site members when manager is out

•Act as a liaison between the patient, the billing department and the payer to enhance accounts receivables performance

•Accountable to resolve outstanding issues and/or patient concerns, and to maximize service excellence

11/10 - 1/14 In House Representative

•Obtain all necessary signatures and documentation required by patient for application

•Screened and evaluate patients qualifications

•In charge of opening office and setting up for the day

•Completed all trainings required for hospital and company

6/09 – 9/10 Rocket Learning, Newark, NJ

Customer Care/ Data Entry Specialist

•Participate on Call Campaigns targeting enrolled students on the tutoring program

•Verifying students’ data and updating the system.

•Responsible for entering the Parent Interest Forms during enrollment period

•Participate in Open Houses, Provider Fairs, Community Events, etc. with the goal to collect Parent Interest Forms

•Responsible for training new employees

5/03 - 5/06 CO-ED Uniforms, Elmwood Park, NJ

Quality Control Specialist

•Assisted management with the packing department productivity reports

•Responsible for entering and updating data

•Monitored the quality of orders picked by the sales team

•Assisted customers from different schools with uniform selection and process of orders.

•Responsible for stakeholders’ concerns and solutions

•In charge for the shipments, returns and exchanges of orders

Education: Berkeley College, West Paterson, NJ

Candidate: Business Management

Skills: Bilingual- English/Spanish

Microsoft Office Suite: Word, Excel, PowerPoint.

Minisis, CRM, and Remote Networks

References Furnished Upon Request

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