Service Customer

CIRCULLAM-VITAE

Personal Details:

Name: - Devaraj Basappa Neeralagi

Date of Birth: - 20th June 1990

Address: - At/Post: - Dombaramattur, Tal:-Savanur, Dist: - Haveri,

State: Karnataka, India, Pin Code: 581118,

Contact Details: Mobile :( +91-935*******

Email Id: - ****************@*****.***

Work Experience: Work Experience -1

Designation: Senior Service executive (General Service)

Organization: Khimji Ramdas LLC - Automotive division

Ghala Industrial Area, Muscat, Sultanate of Oman.

Duration: From 26th February 2013 to 28th Feb 2019

Organization Description:Khimji Ramdas is a wide group of companies, engaged in various sectors such as Life Style, Logistics, construction, Defense projects, Special Products, And Automobiles, and they have invented separately Automotive Division to maintain their 5000+ vehicles across the Muscat which includes all types of passenger cars, sports cars, and luxury cars as well as utility vehicles, Also Khimji Ramdas Automotive Division has contract with Al Ahlia Insurance Muscat, for accidental repairs of all German and European luxury vehicles, such as Bentley, Ferrari, Bmw, Mercedes, Audi, Porsche, Cadillac, Jeep, Dodge, Range Rover, Lamborghini etc.

Description of problems; conducting inspections; taking test drives; checking vehicle Responsibilities and Duties Performed:-

This position also interacts daily with the Technicians, Parts, Warranty, Floor in charge and Service Managers, just to name a few.

Ascertain automotive services by listening to customer's description of concerns; clarifying maintenance records.

Verify warranty and vehicle conditions explain to customers

Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

Maintain customer rapport by explaining estimates, required repairs and expected return of vehicle; obtaining customer's approval on estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Look after Business targets and ensure to achieve targets smoothly by planning and adopting necessary action plans.

Assist other team members whenever necessary in critical situations or issues to ensure customer satisfaction and delighters.

Conduct daily meetings with team members on Business achievements, service award parameters and customer issues & countermeasures taken and report directly to division head.

Update job knowledge by participating in educational opportunities; reading manufacturers' publications.

Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

.Achievements:

• Best career at International level and access to global exposure.

• Best Experience in handling international automotive technologies.

• Wide knowledge and experience in handling Higher brand vehicles such as Hummer, Mini Cooper, Maserati, Ferrari, Dodge, Aston Martin, Porsche, Rolls Royce, Mercedes, BMW etc.

• Ability to work and accept International cultures,

• Driving ability of both Left Hand and Right Hand vehicles With Manual and auto transmission.

• Familiar with Global Customers cultures and their human tendencies.

Work Experience -2

Designation: Service technician & Quality inspection (Service)

Organization: - Advaith Motors Pvt Ltd Authorized dealer for Hyundai Motor

Bangalore, India Ltd

Organization Description: Advaith Motors is an all under one roof: Hyundai Dealer Highly engaged in Sales, Service, Insurance, Accident Work and Spare Parts.

ResponsibilitiesandDutiesPerformed:-

• Responsible to diagnosis of general major problem detected

• Identify the reasons for manufacturing of the vehicle by using diagnostic tools

• Wiring diagnosis manual reading and handling

• Oversee the work of technician and provide them assistance for complex repair

• Responsible to diagnosis of general major problem detected

• Identify the reasons for manufacturing of the vehicle by using diagnostic tools

• Wiring diagnosis manual reading and handling

• Oversee the work of technician and provide them assistance

Duration: 10th December 2011 to 15th February 2013

Achievements:-

A systematic, organized and dedicated team player with an analytical bent of mind determined to be a part of growth oriented organization.

Quick learner, extremely goal oriented, innovated and adopt easily to new situation exceptional competency in handling both individually as well as within a team

Excellent diagnosis skill with the ability to accomplish any given task within stringent timelines

Confident and resourceful flexible and hard worker within willingness to learn new concepts and apply them to yield successful result.

Educational Qualification:

Qualification

Institution and University

year

Grades Achieved

Secondary School Learning Certificate (SSLC)

Gandhi Grameena Gurukula Hosaratti TQ,DT:-Haveri

March - 2006

Marks –68.16%

Remarks – Pass

Grade – First Class

Department of Pre-University Education

Govt SFD Pu college Hattimattur,

TQ,Savanur DT,Haveri 581118

February – 2008

Marks –76.16%

Remarks – Pass

Grade – First Class

Board of technical examinations

Rural Polytechnic Haunabhavi

June 2008 –

May 2011

Remarks – Pass

Grade – Distinction

Trainings Attended:

Course Name

Institution

Duration

Practical Training

NWKRTC Regional Workshops,Hubli

03-01-2011 to 20-01-2011

Competencies / Key work Skills:

Strong customer care skills- Able put customer at ease about the diagnosis and repair suggestions and relate with them by communicating effectively. Good listener and empathetic towards customer concerns, requirements and willing to understand customers problem.

Strong communication skills- excellent communication skill by understanding the customer situation and expressions, able to translate complex technical jargon in to plain English for the average customers.

Excellent diagnosis skills- Able to quickly identify the source of problem and related causes, knowledge of diagnostic resources and able to take advantages of them as necessary.

Excellent problem solving skills- can quickly identify and suggest possible ways of addressing the problem also find root causes and take necessary countermeasures to solve the concern in a limited amount of time

Business analytics - Capable of capturing revenue opportunities through identification of additional work, value added services, up-selling of service products with conviction.

Solid work Ethic- Having a solid work ethic possibly committed to quickly troubleshoot faults with assigned technical team, honesty with work assigned. Willing to make compromises, but can also openly address and constructively solve conflicts with customers and colleague’s.

Strong technical attitude- Ability to diagnosis and addressing a wide variety of vehicular concerns by comfortably handling modern technical tools, special tools and devices.

Method and Process Competence– Good at planning and organizing with high level of skills in process and systems, also aware of standard processes of automotive workshops / service centers.

Up-to-Date with Technology- Always staying on top with continuously evolving automotive technologies, mechanisms and repair techniques to became successful Service Advisor, as hybrid become more popular, having knowledge of most common troubles occurs or what could be the most common causes of problems and its solutions.

Good Team-leader- Interested in advancing the professionals, having savvy leadership skills and able to take charge whenever situations warrant. Able to assist team members in difficult situations.

Personal Records-Born and brought up in Automotive Industry,Wide experience in variety of diagnosis and troubleshooting problems, successfully carried repairs, overhauls and replacements of a major vehicle components such as engine, clutch, transmission, drive axles, differentials, electronic brakes and suspension systems without fail, worked with Toyota’s global technology and technical leaders, awarded by many customer appreciations.

Certification-

Ensuring that always up to date with latest technologies successfully awarded by -

Attending Practical Training in Engine section at KSRTC Regional workshop Hubballi

PDO certificate (RAS Inspector) from department of petroleum development of Oman

Best service advisor in the year of 2013 to 2018 in khimjiRamdas automotive div Muscat Oman.

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