Manager Digital Marketing

EXPERIENCE

ACCENTURE SERVICES, CHENNAI

AUGUST **15 – CURRENT

Operations Transitions specialist with end to end transitions capability. Have got over 8 years of International experience transitioning F&A, Digital Marketing, Real estate, Utilities and Healthcare transitions. Experienced in Due Diligence and Automation Identification during Transitions.

IQ BACK OFFICE, CHENNAI

APRIL 2015 – AUGUST 2015

Interim Operations Transitions manager with end to end transitions capability. Short term project transitions from US to India during my break from Accenture.

ACCENTURE SERVICES, CHENNAI

DECEMBER 2010 – APRIL 2015

Operations Transitions specialist with end to end transitions capability. Have got over 8 years of International experience transitioning F&A, Digital Marketing, Real estate, Utilities and Healthcare transitions. Experienced in Due Diligence and Automation Identification during Transitions.

SUTHERLAND GLOBAL SERVICES, CHENNAI

OCTOBER 2003 – DECEMBER 2010

Service delivery operations team manager handling multiple teams. People, process, Technology and Financial management through the service delivery management role.

EDUCATION

B.SC., PHYSICS AND ELECTRONICS, ANDHRA UNIVERSITY

Graduated with Physics, Chemistry and Electronics from Andhra University.

COMMUNICATION

Strong communication skills through my project management. Can speak several Indian languages including English, Hindi, Telugu, Odiya, Bengali, Tamil and Malayalam.

Extended Profile

Mobilization (Transition) specialist with over fifteen years of international service delivery experience in multiple domains with different roles including Service Delivery, Quality and Mobilization (transition).

•Possess an overall experience of 15+ years with 8+ years in Transformation and Transition of multiple outsourcing Programs.

•Efficiently managed F&A, Digital Marketing, Healthcare, Real Estate and Customer service transitions, globally.

•Hold good experience of handling end to end transitions as Transition lead and handled several transitions as KT, PMO and Technology lead.

•Trained in Automation identification, Big Data and Business process management. Drive automation identification across transitions in current organization.

EXPERIENCE

Mobilization (transition) Specialist – Accenture Services

CHENNAI, TAMIL NADU, INDIA – DECEMBER 2010 – APRIL 2015 & AUGUST 2015 - CURRENT

Current roles include end to end transitions post sales completion. Re-solution the project based on the current country needs, financial Management, People, Process, Technology, KT, RKT, SRT, go live and Post go live stabilization.

•Automation identification during transition phase under Robotic Process Automation methods. Expertise in complex entitlement studies for identification of automation opportunities.

•Operational Maturity enablement for the deals during the Transition to have a stabilization post go live.

•Team Player as well as Individual contribution roles during transitions.

•Proficiency in Visio and MS Projects to perform PMO operations.

•Accenture certified Gold Champion for Automation identifier during transitions. Help teams reduce cost and man power during transition while increasing the efficiency and accuracy in the work.

•Expertise in transitioning Real Estate, Health, F&A, Accounts Payable and Technical processes.

•Transitioned multiple F&A projects with a headcount of 20 to 400 as global transition lead.

•Transitioned one of the biggest healthcare clients from US seamlessly with over 1800 FTEs. Started as a PMO and within a year period, moved as a Global Transition Lead for the project.

•Transitioned one of the US Accounts Payable clients with a headcount of 25 as a global transition lead.

•Expertise in handling multiple projects as a global transition lead with different clients in different geographies.

Transition Manager – IQ Back office, Chennai

CHENNAI – APRIL 2015 - AUGUST 2015 (SHORT TERM INTERIM TRANSITION MANAGER)

•During my personal off from Accenture, worked as an interim transition manager for IQ Back office to transition 2 of the F&A transitions from US to India. End to end transition including the RFA, RFP, Intelligent transition using the process recording tools at client location and preparing the DTPs.

Team Manager – Sutherland Global Services

CHENNAI, KOCHIN, VISAKHAPATNAM, NEW JERSEY – OCTOBER 2003 – DECEMBER 2010

•Joined as an Associate in 2003 with Sutherland to provide Voice support for one of the Major US computer manufacturer. Grew as a senior associate within 1 year and Become an SME in next 2 years.

•Supported multiple domains including but not limited to Technical, Non-Technical, Financial & Mortgages.

•Become a Team lead for one of the Major Mortgage Services support and moved as a Team manager.

•Being a Team Leader, went onshore (USA) and got trained and transitioned Mortgage pricing procedures while team’s knowledge level increased, and the quality is met at above 98% month on month.

•Trained on reviewing and preparing invoices and Statement of Work (SOWs)

•Maintain the highest level of technical expertise, Soft-skills, phone etiquette skills and management skills.

•Contributed to get the Antivirus Support Team as one of the World’s best support team for several weeks.

•Contributed to Get the Financial Application support team as one of the best teams.

•Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.

•Increased employee knowledge by assisting with development and implementation of product-awareness program.

PERSONAL DETAILS

Date of Birth: 24-July 1974

Languages known: English, Hindi, Telugu, Odiya, Tamil, Bengali, Malayalam, Punjabi

Countries Worked for: USA, Malaysia, Indonesia, Europe, EMEA, APAC, META

Thank you,

Srinivas Sarma

SRINIVAS SARMA

TRANSITIONS SPECIALIST

OBJECTIVE

To be a premier transitions solution provider across various industries while specializing in end to end solutions.

SKILLS & ABILITIES

End to end transitions, Due Diligence, RFP, Project planning, Solutioning, Project management, Automation Identification, People, Process, Technology and Financial management

VITALS

#43, JBM Elite, Sri Ganesh Nagar, Kolapakkam, Chennai 600125

Telephone: +91-91-769-*****

Email: *************.*****@*****.***

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