Customer Service Representative
Resume:
Danita Driscoll
Summary
I has over three years’ experience working in the office industry. I has clerical and Data Entry experience. I havegreat multitasking and high degree of accuracy. I am is open for interviews within 24-48 hours’ notice.
Education
Computer Processing Institute, East Hartford, CT – Certificate in Computer Operations
Connecticut Works, Meriden, CT – Microsoft Word, Excel and Customer Service Skills
Gateway Community College, New Haven, CT – Ten Credit Hours
Qualification and Skills
Excellent Customer Service Skills
Skilled in Microsoft Office
Experienced in Accounts Payable
Experienced with a variety of phone systems (inbound/outbound)
Work History
Reservation clerk/Receptionist 11/2016-01/2017
Power Ridge Resort
Answered the phone
Schedule for classes and directing people
Schedule appointments and hosted parties
Scanning, Filing and Faxing
Bell ringer 11/2011-Presently
Salvation Army
Customer Service 11/2015-01/2016
Edible Arrangements Wallingford CT
Customer Service Representative for Christmas promotions
Took Orders and assisted with large companies
Handled the promotions
Bell ringer 2011/2013/2014
Salvation Army
Receptionist 12/2013-01/2014
ACES/Diversified Employment North Heaven, CT
Aces magnet school home office in North Haven, CT
Answer phones, greeted clients and general clerical work
Appointment Setting and signed for packages
Dealt with FEDX & UPS
Customer Service Representative 04/2013-06/2013
Editable Arrangements/Express Employment Wallingford CT
Customer service for Mother’s Day promotions at Edible Arrangements
Taking credit card information over the phone
Took complaints
Handled weeding, birthdays & funeral arrangements
Handled Inbound calls
The Merden Port of Education 01/2013-04/2013
Administrative Assistant Wallingford, CT
Provided support at Washington Middle School or annual testing by preparing test books and clerical support
Filing, faxing, scanning and documentation
Level 1 Tax Preparer 11/2010-04/2010
Liberty Tax Service, Southington, CT
Handled Taxes, prepared the taxes
Handled Phone and filing
Night Auditor 01/2008-07/2008
Meriden Inn Meriden, CT
Check guests in/out at hotel.
Handled cash and credit card transactions
Balanced prior days cash and credit receipts and prepared bank deposits
Balance deposits
Check person in and out and ran switchboard
Telemarketer 04/ 2007-09/2007
New England Construction, North Haven, CT
Direct soliciting of homeowners by telephone
Stop & Shop, Meriden, CT 07/2003 –01/ 2005
Cashier P/T
Greeted customers and checked out purchases.
Managed self-scan registers
A R Mazzotta, Wallingford, CT 01/2003-05/2013
Customer Service Representative at Fosdick Corporation
Answer telephone and respond to customer inquiries for a TV Infomercial fulfillment center
Directory Assistance Operator 11/2002-01/2003
SBC, Meriden, CT
Provided information to land line and cell phone users countrywide
Provided telephone numbers and addresses for cell phone users provided: driving directions, theater locations, restaurant reviews and reservations
Protocol, Cheshire, CT 10/2001 – 07/2002
Customer Service Representative
Telephone call center for a variety of companies
Answered telephone and responded to customer inquiries.
Sold products and placed orders in computer for a variety of products from toys to food products
Unemployment Reason: Was not able to find a job since last role
Accounts Payable Clerk 11/1997 – 04/2001
Ames Department Stores, Rocky Hill, CT
Responsible for duplicate payment research
Direct vendor contact to resolve conflicts.
Reconcile receipts’ and billing
Performed data entry·
Reconciled general ledgers for store locations
Volunteer Work
Wallingford Emergency Shelter, American Cancer Society Meriden Animal Control Office
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