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Customer Service Representative

Meriden, CT, 06450
June 08, 2019

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Danita Driscoll


I has over three years’ experience working in the office industry. I has clerical and Data Entry experience. I havegreat multitasking and high degree of accuracy. I am is open for interviews within 24-48 hours’ notice.


Computer Processing Institute, East Hartford, CT – Certificate in Computer Operations

Connecticut Works, Meriden, CT – Microsoft Word, Excel and Customer Service Skills

Gateway Community College, New Haven, CT – Ten Credit Hours

Qualification and Skills

Excellent Customer Service Skills

Skilled in Microsoft Office

Experienced in Accounts Payable

Experienced with a variety of phone systems (inbound/outbound)

Work History

Reservation clerk/Receptionist 11/2016-01/2017

Power Ridge Resort

Answered the phone

Schedule for classes and directing people

Schedule appointments and hosted parties

Scanning, Filing and Faxing

Bell ringer 11/2011-Presently

Salvation Army

Customer Service 11/2015-01/2016

Edible Arrangements Wallingford CT

Customer Service Representative for Christmas promotions

Took Orders and assisted with large companies

Handled the promotions

Bell ringer 2011/2013/2014

Salvation Army

Receptionist 12/2013-01/2014

ACES/Diversified Employment North Heaven, CT

Aces magnet school home office in North Haven, CT

Answer phones, greeted clients and general clerical work

Appointment Setting and signed for packages

Dealt with FEDX & UPS

Customer Service Representative 04/2013-06/2013

Editable Arrangements/Express Employment Wallingford CT

Customer service for Mother’s Day promotions at Edible Arrangements

Taking credit card information over the phone

Took complaints

Handled weeding, birthdays & funeral arrangements

Handled Inbound calls

The Merden Port of Education 01/2013-04/2013

Administrative Assistant Wallingford, CT

Provided support at Washington Middle School or annual testing by preparing test books and clerical support

Filing, faxing, scanning and documentation

Level 1 Tax Preparer 11/2010-04/2010

Liberty Tax Service, Southington, CT

Handled Taxes, prepared the taxes

Handled Phone and filing

Night Auditor 01/2008-07/2008

Meriden Inn Meriden, CT

Check guests in/out at hotel.

Handled cash and credit card transactions

Balanced prior days cash and credit receipts and prepared bank deposits

Balance deposits

Check person in and out and ran switchboard

Telemarketer 04/ 2007-09/2007

New England Construction, North Haven, CT

Direct soliciting of homeowners by telephone

Stop & Shop, Meriden, CT 07/2003 –01/ 2005

Cashier P/T

Greeted customers and checked out purchases.

Managed self-scan registers

A R Mazzotta, Wallingford, CT 01/2003-05/2013

Customer Service Representative at Fosdick Corporation

Answer telephone and respond to customer inquiries for a TV Infomercial fulfillment center

Directory Assistance Operator 11/2002-01/2003

SBC, Meriden, CT

Provided information to land line and cell phone users countrywide

Provided telephone numbers and addresses for cell phone users provided: driving directions, theater locations, restaurant reviews and reservations

Protocol, Cheshire, CT 10/2001 – 07/2002

Customer Service Representative

Telephone call center for a variety of companies

Answered telephone and responded to customer inquiries.

Sold products and placed orders in computer for a variety of products from toys to food products

Unemployment Reason: Was not able to find a job since last role

Accounts Payable Clerk 11/1997 – 04/2001

Ames Department Stores, Rocky Hill, CT

Responsible for duplicate payment research

Direct vendor contact to resolve conflicts.

Reconcile receipts’ and billing

Performed data entry·

Reconciled general ledgers for store locations

Volunteer Work

Wallingford Emergency Shelter, American Cancer Society Meriden Animal Control Office

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