Sales Customer Service

ARELLANO, KATHRINE MAY S.

Email/Skype ID: *************@*****.***

Contact Number : +974-***-***-**

OBJECTIVE

Seeking a position that will benefit from my Sales experience, positive interaction skills and industry contacts where my years of experience can improve the sales results. And to obtain a position that will enable me to use my strong skills, marketing background and abilities to work well with people. SKILLS

Product Knowledge

Customer Service

Detail Oriented

Time Management

Service-minded

Able to stand for a long period

Motivated seller

Persuasive communicator

Multi-tasker.

EDUCATION

PRIMARY Mangatarem Catholic School

(1996-2002)

SECONDARY Mangatarem Catholic High School

(2002-2006)

TERTIARY St. Augustine School of Nursing

Practical Nursing

(2006-2008)

TRAINING Rising Sun Japanese Learning and Training Center Brgy. Sto Cristo, Tarlac City

WORK EXPERIENCE

SALES ASSISTANT at AL FAHD MEDICAL OPTICS

Al Wakrah, Qatar

April 5, 2019 – May 8, 2019

Duties and Responsibilities:

Sales Assistant Greeting patients. Answering phone calls, handling and responding to correspondence.

Maintaining patient records.

Scheduling of appointments. Assisting with vision test and teaching patients how to use and care contact lenses. WAITRESS at DO.MAIN CAFFEE AND RESTOBAR

Mangatarem, Pangasinan

October 15, 2017 – December 30, 2018

Duties and Responsibilities:

Service Crew Welcoming and greeting the customers

Serve food to customers

Assist with food preparation to fill customer orders Maintaining stock and notify the management when inventory levels begin to run low.

Keeping work areas, such as food preparation areas, and customer areas clean and organized.

Use selling techniques to suggest additional purchases and upsell to customers

Responding to customer complaints and questions, resolving issues where possible and referring customers to managers as needed Processing payments from customers

SALES ASSOCIATE cum OIC at MIA MAISON (Home Fragrances) SM City Tarlac

August 8, 2016 – April 30, 2017

Duties and Responsibilities:

Sales Associate Find, sort or move goods between different parts of the business. Compile reports on various aspects of changes in production or inventory.

Check inventory records for accuracy.

Keep records of items shipped, received or transferred to another location.

SALES ASSOCIATE cum CASHIER at BAREEN FASHION

Doha, Qatar

February 2, 2012 – February 29, 2016

Duties and Responsibilities:

Sales Associate Responsible for creating new relationship with the clients, networking with as many people as possible.

Responsible for knowing the needs of her customer. Knowing the product very well before she sells the product to the customer.

Cashier Handle cash transactions with customers.

Scan goods and collect payments.

Issue receipts, refunds, change or tickets. Make sales referrals, cross- sell products and introduce new ones.

OUTBOUND TELEMARKETER at ROTHCHILD GLOBAL MARKETING INC. Ayala, Makati city

November 2009 – August 2010

Duties and Responsibilities:

Callcenter Agent Adjust sales scripts to better target the needs and interests of specific individuals.

Maintain call logs and reporting details regarding calls. Maintain records of contacts, accounts and orders. Explain products or services and prices and answer questions from customers.

PROMODIZER at UNILEVER PHILIPPINES

Shaw Boulevard, Mandaluyong City

April 2009 – July 2009

Duties and Responsibilities:

To assist the needs of the customers while at the same time promoting the product that you’ve been assigned.

Daily inventory and paperwork.

RECEPTIONIST cum WAITRESS at KROCODILLE GRILL

Greenbelt 3, Makati City

July 2008 – January 2009

Duties and Responsibilities:

Receptionist Welcome visitors by greeting them.

Draw up clients booking for tables and ensure that tables are set before client’s arrival.

Manage the front desk by receiving calls, greeting and attending to customers.

Assist customers with answers to queries and proffer solutions to issues within your capacity.

Waitress Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Write food orders on order slips memorize orders or enter orders into computers for transmittal to kitchen staff.

Serve food or beverages. And prepare or serve specialty dishes at tables as required.

Clean tables or counters after patrons have finished dining. PERSONAL BACKGROUND

Date of Birth: June 26, 1990

Place of Birth: Mangatarem, Pangasinan PH

Civil Status: Single

Nationality: Filipino

CHARACTER REFERENCE

Lyn R. Valenzuela Real Estate

Doha, Qatar

Number: 711233

Arielle Almonte Income auditor and Accountant receivable Fraser Suite Doha, Qatar

Contact Number: 7731816

SWORN AND DECLARE THAT ALL INFORMATIONS STATED ABOVE IS TRUE AND CORRECT.

KATHRINE MAY SANTELICES ARELLANO

APPLICANT

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