Employee Relations Management

AMIT MUKHERJII

Email: ******************@*****.*** Contact: +91-897*******

HR with experience in various aspects of human resources management and administration. These include Talent Management, employee engagement, recruitment, retention, HR administration, on boarding and policy development. Emphasis in the areas of performance management, employee relations, benefits and compensation.

Targeting senior level assignments in Human Resources with an organization of repute

PROFILE SUMMARY

An accomplished professional with over 10 years of experience in spearheading manpower planning & talent acquisition across varied skills, levels & disciplines & maintain effective employee relations for improving the competence of the workforce

Resourceful in managing Joining & Exit Formalities, Payroll Processing, Grievances, and MIS backed by knowledge on standard terms & conditions of employment

Exposure in performance management framework to support the business and achieve ambitious growth plans; maintaining effective employee relations by guiding the employees in matters pertaining to performance plans, conduct, manager issues, salary, policies and so on

Leveraging analytical skills across attrition management, workforce planning, scenario analysis, performance reviews and benefits analysis

An excellent communicator with effective negotiation skills and aptitude to relate to people across all hierarchical levels in the organization

NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER

Acknowledged with Kudos Award for an implementation and support project in the year 2015

Acted as part of the global team which was associated in implementing and supporting the SAP application for performance in over 150 plus countries for KPMG offices and led the implementation and support of PMGM application, a SAP platform in 4 countries where KPMG has their offices

Received recognition by the global leadership team to lead and complete the implementation in the absence of the project lead for the performance implementation of the firm

Steered efforts in maintaining Global Employee master data of over 25,000 populations through human resource information system (SAP HR and Payroll system) on real time basis at TE Connectivity Pvt. Ltd., Bangalore

Recognized as Best Employee for a quarter JP Morgan, Bangalore in the year 2007

WORK EXPERIENCE

Since Jun’14: Team Lead with KPMG, Bangalore

Key Result Areas:

Employee Engagement designing organizational structure and forecasting talent requirements and overseeing hiring.

Creating appropriate strategies, architecture and roadmap, providing support to the business objectives of the client as a part of KPMG’s IT Strategy Development Team

Managing the entire range of Employee Engagement activities including HR Planning, HR Dashboards etc.

Successfully design, implement and conduct the service line orientation programmed for new joiners. Assisting the clients in identifying the most effective ways to minimize costs in a business

Keeping track of employee’s activities in terms of confirmation, promotion, transfer and their separation.

Liaising and coordinating with the senior leaders to extend KPMG's IT Advisory services

Handling Employee Communication by organizing skip level sessions, develop action plan and ensure timely execution to address employee problems.

Administering of HR operations on two platforms namely performance and rewards (SAP and Success Factors)

Coordinating with other KPMG member firms HR personnel on trainings that need to be scheduled for newly on boarded HR personnel

Assist employees with problem resolution and act as a liaison between managers and employees to resolve issues.

Providing trainings to Managers and HR generalist across the globe for them to understand the performance application and LMS

Generating MIS reports and dashboards on Absentee, Attrition, Recruitment, Confirmation & Probation, Training, Employee Data Management, New Joining, Promotion and Leave Analysis

Advising the management on critical issues and employee management trends through HR metrics and reporting

Coaching, advising and influencing management on operational, organizational development, and policy issues; creating and interpreting policies and crafting recommendations in compliance with local, state and federal labor regulations; resolving employee relations issues

Administer Counseling/Performance Improvement Plans or any disciplinary proceeding in collaboration with Compliance team

Coordinate & manage the employee driven committees.

Identify process gaps and propose changes to senior management for HR process improvement

Work with HR Business Partners in India and other geographies in delivery of common HR processes across divisions.

Contributions and Outcomes

1.360 feedback review/report - this system was implemented for finding out the personal development needs of employees and what other employees think are the areas of improvement the employee seeking feedback requires. This was a 100% anonymous feedback. Feedbacks were categorized into rated feedback based on a questionnaire or free text feedback stating the strengths or weakness of the employee. The employee seeking this feedback would receive a report at the end of the 360 feedback process. The feedback process could also be benchmarked with another prior feedback process or with another line of business or country etc. I was the brainchild of this feedback process, the global IT team and HR teams helped in this implementation.

Outcome - this is still not only being used in India but in 120+ KPMG member firms across the globe.

Senior management staff learnt where individually they were committing mistakes this intern helped better decisions and

Improve personal traits.

2.Talent Management and Succession/retention Planning - when a valued employee leaves a firm, it creates a vacuum and a lot of time is spent in selecting the replacement. While finding the replacement it causes pressure on peers or subordinates in achieving their targets, many a time the TAT is either missed to deliver the completed job or the job delivered is not satisfactory as per expectations. In many companies even the client is lost. To avoid such situations I created a detailed report where the focus was on training and development of employees to fill the gap, also on measures the firm needs to undertake for retaining valued employees.

Outcome - the report was approved and my firm had set up a panel to implement succession planning at various levels, and created a category in the performance review for retaining employees. This also helped the company in evaluation and cost cutting while hiring and retaining employees. At an employee stand point it helped employees and Human resources to get internal job movements done better as employees could apply for job roles as per their expertise/interests instead of looking elsewhere.

3.Performance review and Employee engagement - Part of the core HR team to set up the strategic and performance goals and KPI's of employees and have these goals cascaded to all the employees. Take part in the calibration process and finalize the yearly ratings. Also used to handle queries or technical issues of the performance system. Sent out weekly circulars to employees about the various activities and trainings available to them to participate and enchase their skills.

Outcome - lead the employee engagement program team and be a part of the campus recruitment team.

Dec’09 - Jun’14: TE Connectivity Pvt. Ltd., Bangalore HR Analyst

Key Result Areas:

Ensuring timely and satisfactory resolution of queries and contributing towards process improvements, also ensuring compliance of all HR processes with defined service level agreement

Driving the compliance for Performance Management, PIP, action planning

Handle all employee’s queries and complaints

Manage Employee Engagement Activities

Extracted & created reports from HRA application based on requirements from business heads

Coordinate with business owners for the timely completion of the performance appraisal cycle

Coordinate with Business HR Heads for standardizing recruitment process across functions/units & building hiring capability

Implemented action plans following the Staff Survey, enabling managers to more effectively manage their staff, strongly encouraging managers to take greater responsibility for their staff

Understood the requirements for enhancements and preparing the Functional Specifications and coordination with Technical Team for development of customized objects

Conducting employee engagement activities as per the company's event planner.

Develop and implement employee engagements activities- Touch Points like 1-on-1s, Skip levels, Town halls, Rewards & recognition programs, surveys etc. Also Train managers on HR processes work with them on employee issues and assist in talent management- career development, compensation, performance management and retention management.

Work with HR Business Partners in India and other geographies in delivery of common HR processes across divisions.

Contributions

1.Employee Data Management - setting up of a data management system for managing all employee records such as hiring, employee yearly performances, compensation and bonus, compliance and risks etc

2.Process documentation and implementation guidance - set up a team which collated information for process changes, improvements and blue prints.

3.Recruitment/On boarding and referral bonus - had created a step by step document and report based on the last 5 yrs trend about employees being hired and employees quitting the firm. This report helped the firm/business in retaining employees and also in hiring new employees

Jul’06 - Nov’09: Sr. HR Associate with JP Morgan, Bangalore

Key Result Areas:

Supervised core HR Generalist profile including Recruitment, Performance Appraisal, Manpower Planning, Training & Development, & MIS for the complete group

Formulated & benchmarked functional best practices to focus on development of abilities to meet present and future goals and mission set by the organization

Instituted change-management practices in the organization, including organizational restructuring & manpower rationalization initiatives

Ensured recruitment, training, development and retention of high quality staff; monitored achievement of KPIs to identify and implemented training requirements

Partner in campus engagement activities and connects such as campus recruitment from B schools

Conduct pre-exit interviews to evaluate the reasons for the resignation & discuss retention plans at the same time conduct post-exit interview to correlate & re-analyze the exit opinions as to accurately create actions plans for the areas of development of the organization

EDUCATION

2016: Executive General Management Programme (HR) at Indian Institute of Management, Bangalore (IIMB) FT

Graduation from K.P.H.R. College of Management Studies, Bangalore

Class 12th from Baldwin’s Boys College, Bangalore

Class 10th from Clarence High School, Bangalore, ICSE Board

TECHNICAL SKILLS

SAP HR Module, SAP HCM, Success Factors (PMGM & Talent Management)

MS Office (Word, Excel & PowerPoint) and Internet Applications

PERSONAL DETAILS

Date of Birth: 18th February 1975

Languages Known: English, Hindi and Bengali

Address: No. 1158, Kammanahalli Main Road, R.S. Palya, Bangalore - 560033

KEY SKILLS:

Employee Engagement

Recruitment

Talent Acquisition

Performance Management

Employee Relations

Induction & Joining Formalities

Payroll Management

HR Administration

Team Management

Employee Data Management

Contact this candidate