Profile

An accomplished CSM certified Scrum Master/Business Analyst with 11+ years of combined and progressive experience in Quality Assurance and IT Delivery Service.

Also, a skilled ServiceNow ITSM and BMC Remedy ITSM (IT Service Management) professional with expertise in OBIEE (Oracle Business Intelligence Enterprise Edition)

Experience Summary

An agile enthusiast who emphasizes on getting the work done without dictating, assigning or coercing work to the team and is highly experienced in all the stages of the SDLC .

Have successfully lead 2-3 teams spread across different geographic locations, at a time.

Expertise in facilitating the Scrum ceremonies (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives)

Coach and support the team to track their progress via Burn Down charts and help the Product Owner in Release Planning via Burn Up charts.

Extensive experience in gathering the business requirements from the client, understanding E2E workflow and doing Impact and Gap Analysis for both Waterfall and Agile/Scrum methodologies.

Accountable for identifying and removing impediments to deliver the product/platform goals and deliverables

Experienced in working with the Product Owners (POs) to implement, groom and maintain disciplined product backlog including communication, estimation and impact on the scrum team.

Responsible for establishing schedule and process for product/iteration demos and facilitation across the scrum team.

Responsible for keeping VSO(Azure DevOps) up to date and provide sprint reports (backlog, burn-down, and velocity) to program team members across work streams and coordinating cross-scrum team communication, issue resolution, and integration defect triage.

Skillful in managing team to address production code fixes for the platform as part of the dev backlog.

Competent in ensuring that smooth release processes (release view/planning) are maintained with the release management & QA

Experienced in managing defect backlog including working with product management to prioritize and defer defects

Extensive experience in facilitating communication within the team and with key stakeholders

Expertise in working with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development on project specific technical topics

Accountable for partnering with Dev lead to do capacity planning & resource allocation

Experienced in working with PO to track and address development and production issues.

CSM (Certified Scrum Master), CCNA (Cisco Certified Network Associate),JNCIA-Junos (Juniper Networks Certified Associate), JNCIS-Sec (Juniper Network Certified Specialist-Security)certified and ITIL V3 trained.

Also experienced in creating Test Plans, Test Strategies, Test Cases and Test Reports.

Strong hands-on experience in Smoke/Sanity/Functional/Regression/API/ Performance/Load/ Integration/Black Box/White Box Testing/UX Testing/UAT Testing using Agile/Scrum methodologies.

Expertise in all the SDLC activities from Requirement Analysis, GAP Analysis, Test Design, Test Plan creation, Test case preparation, Test Execution, Defect Reporting, Test Summary Report preparation, UAT co-ordination and execution, etc.

Worked extensively on applications like ServiceNow, BMC Remedy ITSM and PeopleSoft

Well-versed with the concepts of Kanban, JAD, LLD, HLD,BRD, Use Cases, User Stories,B2B Integration, UX requirements, Defect Management, Test Strategy, UAT, Test Plan, COTS, TDD(Test Driven Development), OLA, SLA,ITIL,CMDB and CRM.

Technical Skills Summary

Visual Studio Online (Azure DevOps), JIRA, Postman, Microsoft SharePoint, Splunk, Tableau, Apache JMeter, BlazeMeter, TFS, Jenkins and HP Quality Centre (ALM).

PeopleSoft modules like Project Costing, eProcurement, Accounts Payable and Travel & Expenses.

OBIEE (Oracle Business Intelligence Enterprise Edition).

BMC Analytics & SAP BO Reporting.

ServiceNow ITSM and BMC Remedy ITSM (Incident Management, Problem Management, Change Management, Knowledge Management, Service Level Management, Service Request Management, Data Management Tool, CMDB, Remedy Mid-Tier.)

Basic networking concepts and protocols as well as advanced concepts.

Routers – Cisco 1800 series, J series routers and SRX series gateways.

Switches – Catalyst 2950/1900, 5ESS of lucent, DMS-100, 250, 500 of Nortel, Viper and Vector.

Professional Experience

Project 1 –Workday Integration (Alliance Data Systems) (Feb’19-Present)

Role: Scrum Master / Lead QA

The main purpose of this project was to replace the legacy Peoplesoft HR module with Workday. Hence this project included a lot of integration points that needed to be built and tested to make sure that the system worked correctly even after the HR module was replaced with Workday.

Worked extensively on the data mapping for various downstream systems to ensure that no data is missed or left unaccounted for.

Coached the team on how API testing of various integration points across different downstream systems can be accomplished successfully using Scrum principles.

Facilitated the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives)

Identified and removed impediments to deliver the product/platform goals and deliverables

Managed team to address production code fixes for the platform as part of the dev backlog

Ensured that smooth release processes (release view/planning) are maintained with the release management & QA

Managed defect backlog including working with product management to prioritize and defer defects

Facilitated communication within the team and with key stakeholders

Participated along with PO to implement and execute disciplined product backlog including communication, estimation and impact to scrum team and testing team

Worked on establishing schedule and process for product/iteration demo’s and facilitate across scrum teams

Kept VSO(Azure DevOps) up to date and provided sprint reports (backlog, burn-down, and velocity) to program team members across work streams and coordinating cross-scrum team communication, issue resolution, and integration defect triage (Scrum-of-Scrum)

Facilitated communications with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development on project specific technical topics

Partnered with dev lead to do capacity planning & resource allocation

Worked with the PO to track and address development and production issues

Project 2 –OBIEE Upgrade (Alliance Data Systems) (Nov’18-Feb’19)

Role: Scrum Master/Lead QA

OBIEE (Oracle Business Intelligence Enterprise Edition) is an application software designed to retrieve, analyze, transform and report data for business intelligence.

OBIEE Upgrade project encompassed building of Time Keeping and Cost Analysis Dashboards for PMOs and Managers. It also included financial reporting using CXO Cockpit.

Facilitated the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives)

Identified and removed impediments to deliver the product/platform goals and deliverables

Managed team to address production code fixes for the platform as part of the dev backlog

Ensured that smooth release processes (release view/planning) are maintained with the release management & QA

Managed defect backlog including working with product management to prioritize and defer defects

Facilitated communication within the team and with key stakeholders

Participated along with PO to implement and execute disciplined product backlog including communication, estimation and impact to scrum team and testing team

Worked on establishing schedule and process for product/iteration demo’s and facilitate across scrum teams

Kept VSO(Azure DevOps) up to date and provided sprint reports (backlog, burn-down, and velocity) to program team members across work streams and coordinating cross-scrum team communication, issue resolution, and integration defect triage (Scrum-of-Scrum)

Facilitated communications with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development on project specific technical topics

Partnered with dev lead to do capacity planning & resource allocation

Worked with the PO to track and address development and production issues

Project 3 –Inview (Alliance Data Systems) (Dec’17 – Nov’18)

Role: Scrum Master/Business Analyst

Inview is a SharePoint based intranet website built for Alliance Data Systems, which has a wide range of features crucial for the employees, HR and Communications department. It has a large number of well-integrated individual widgets like Videos, Polls, Weather, News, Instagram, etc.

Facilitated the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives)

Identified and removed impediments to deliver the product/platform goals and deliverables

Managed team to address production code fixes for the platform as part of the dev backlog

Ensured that smooth release processes (release view/planning) are maintained with the release management & QA

Managed defect backlog including working with product management to prioritize and defer defects

Facilitated communication within the team and with key stakeholders

Participated along with PO to implement and execute disciplined product backlog including communication, estimation and impact to scrum team and testing team

Worked on establishing schedule and process for product/iteration demo’s and facilitate across scrum teams

Kept VSO(Visual Studio Online) up to date and provided sprint reports (backlog, burn-down, and velocity) to program team members across work streams and coordinating cross-scrum team communication, issue resolution, and integration defect triage (Scrum-of-Scrum)

Facilitated communications with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development on project specific technical topics

Partnered with dev lead to do capacity planning & resource allocation

Worked with the PO to track and address development and production issues

Project 4 –SPARK(Alliance Data Systems) (July’16 – Nov’ 2017)

Role: Scrum Master/Business Analyst

SPARK is a new cloud-based project management, estimating, time keeping and financial reporting tool, which uses PeopleSoft as its backend.

Accountable for gathering the business requirements, understanding the E2E workflow and doing the Impact Analysis for each requirement.

Responsible for creating detailed user stories based on the requirements and maintaining them throughout the sprint

Worked closely with the solution design team to ensure that the design meets the customer requirements and technical team to ensure the requirements captured are feasible with respect to the PeopleSoft back end implementation

Facilitated the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives)

Identified and removed impediments to deliver the product/platform goals and deliverables

Managed team to address production code fixes for the platform as part of the dev backlog

Ensured that smooth release processes (release view/planning) are maintained with the release management & QA

Managed defect backlog including working with product management to prioritize and defer defects

Facilitated communication within the team and with key stakeholders

Participated along with PO to implement and execute disciplined product backlog including communication, estimation and impact to scrum team and testing team

Worked on establishing schedule and process for product/iteration demo’s and facilitate across scrum teams

Kept VSO(Visual Studio Online) up to date and provided sprint reports (backlog, burn-down, and velocity) to program team members across work streams and coordinating cross-scrum team communication, issue resolution, and integration defect triage (Scrum-of-Scrum)

Facilitated communications with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development on project specific technical topics

Collaborated with dev lead to do capacity planning & resource allocation.

Worked with the PO to track and address development and production issues

Project 5 –Care Pro (Cedent Consulting) (Nov 2014 – Jun’16)

Role: Scrum Master/QA Analyst

Facilitated the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives)

Identified and removed impediments to deliver the product/platform goals and deliverables

Managed team to address production code fixes for the platform as part of the dev backlog

Ensured that smooth release processes (release view/planning) are maintained with the release management & QA

Managed defect backlog including working with product management to prioritize and defer defects

Facilitated communication within the team and with key stakeholders

Participated along with PO to implement and execute disciplined product backlog including communication, estimation and impact to scrum team and testing team

Worked on establishing schedule and process for product/iteration demo’s and facilitate across scrum teams

Kept JIRA up to date and provided sprint reports (backlog, burn-down, and velocity) to program team members across work streams and coordinating cross-scrum team communication, issue resolution, and integration defect triage (Scrum-of-Scrum)

Facilitated communications with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development on project specific technical topics

Partnered with dev lead to do capacity planning & resource allocation in Clarity and other time tracking tools

Worked with the PO to track and address development and production issues

Project 6 –Hutchison 3G UK (TechMahindra) (Aug 2012 – Oct 2014)

Role: Business Analyst/Scrum Master

Gather the business requirement from the client, understand the E2E workflow and do Impact Analysis of the existing COTS.

Involved in discussions with service partners (MBNL, Wipro) for finalizing the scope for integration with their application and in detailed discussion with them for agreeing on field and data mappings for interface.

Experience in creation of RTM (Requirement Traceability Matrix), Use Cases, BRD and other requirements related artefacts.

Responsible for generating Reports using SAP BO.

Worked with the solution design team to ensure the design meets the customer requirements and technical team to ensure the requirements captured are doable from tools feasibility perspective.

Ensured worthy quality of deliverables by participating in rigorous internal reviews by cross teams

Involved in Risk and Issue management through meticulously identified risk with mitigation plans and issues.

Responsible for getting the business artifacts reviewed and signed off by the Business stakeholders.

Acutely involved in preparing User Acceptance Test Plan and Test Cases for UAT.

Facilitated the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives)

Identified and removed impediments to deliver the product/platform goals and deliverables

Managed team to address production code fixes for the platform as part of the dev backlog

Ensured that smooth release processes (release view/planning) are maintained with the release management & QA

Managed defect backlog including working with product management to prioritize and defer defects

Facilitated communication within the team and with key stakeholders

Project 7 – Telstra-Australia (Infosys) (Nov 2007 –April 2012)

Role: Technology Analyst

Worked extensively on the BMC Remedy 7.5 ITSM Suite of Applications -- Incident Management, Problem Management and Service Level Management.

Responsible for training the team on the various ITSM modules to be tested.

Accountable for understanding the end-to-end flow of the business module and create test cases covering the entire flow.

Responsible for reviewing the test cases written by the team to ensure complete test coverage of the business requirement.

Accountable for documentation of test relevant artefacts required for the project.

Accountable for Functional and Regression test runs of each test module.

Accountable for managing raised defects and ensuring defect assignment, regular follow-up and resolution while following the Defect Management Lifecycle.

Addressing configuration issues related to user permissions, support groups, approval related issues, notifications etc.

Worked on the Foundation data load using Data management tool (DMT).

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