Customer Service Assistant
Resume:
Michael E Forbess
Benton, Arkansas 72019
Phone/Fax 501-***-****
e-mail: *******.*******@***.***
Profile
Career Navy veteran seeking management position. Organized and attentive to detail. Well rounded managerial experience in personnel, material, and process management. Excellent written and verbal communications skills. Acknowledged in military for demonstration of sound leadership, loyalty, pride and professionalism. Qualifications
Personnel management
Project management
Training/Development
Physical/Information security
Special projects management
Sales and marketing
Communications
Research/analysis
Presentation/persuasion
Professional Experience
Crothall Healthcare
Environmental Service Assistant Director (August 2014 to 2017) Environment service Assistant Director at the University of Arkansas for Medical Sciences. Responsible for insuring a clean and sterile environment for patient care. Also, responsible for the hospital’s first impressions program through constant management of the floor care program. Extensive experience in the care of multiple floor types: carpet, hardwood, laminate, composite and ceramic tile, marble, vinyl and area rugs. Managed over 100 hourly staff and 4 Operations Managers in the environmental service department. Participated in the hiring, training, evaluation and counseling of staff members. Planned, coordinated and scheduled daily work, project and area assignments. Conducted oversight of budgetary matters involving wages, capital equipment and supplies. The account operated on approximately $725,000.00/month revenue base. Attended and participated in departmental staff meetings, meetings with client directors, development and training courses. Managed the account’s SDS and personnel safety program. Participated in facility Quality Assurance Program and Patient Satisfaction Programs in a stringent customer service environment. Assigned equipment to staff; monitored daily equipment use, and preventive maintenance. Bonus Building Care
Franchise Owner (February, 2005 to June, 2012)
Manage all aspects of franchise ownership including finances and supply. Purchase and maintain commercial equipment and supplies. Operations include general commercial cleaning, floor care and refinishing (waxing and tile and grout cleaning) and carpet cleaning. Competent in the care of multiple floor covering types. Accounts included small medical practices, funeral homes and other small business offices. Insure compliance with OSHA regulations, SDS and PPE requirements. United States Navy (Retired)
Operations Specialist (July, 1978 to July 1998)
Last primary assignment: Combat Directions Center Watch Officer aboard USS Independence. Managed, directed and coordinated employment of sensors, weapons systems and aircraft as Combat Direction Center Watch Officer for USS Independence during deployments in large-scale joint multi-national operations including: Operation Desert Shield, Desert Storm and Southern Watch. Management Experience: Steady progression of responsibility and demonstration of effective leadership under demanding circumstances. Managed just over 100 personnel aboard USS Independence as the Leading Petty Officer of the Operations/Intelligence Division. This required the effective management in a multi-task environment with various responsibilities including: personnel assignment, evaluation, counseling and career development, divisional budget, supply, equipment and industrial safety management. Operated and managed the maintenance schedules for sensitive radar, computer, satellite communications, and crypto logical equipment, insuring the operational readiness of shipboard sensors and communications gear during various operational circumstances. As a shipboard intelligence assistant, analyzed and organized intelligence data for formal intelligence and pre-flight briefings. Insured the safe tactical operation of ships and aircraft during exercise and national contingency operations. Maintained the physical security of Sensitive Compartmented Information Facility
(SCIF) and the safekeeping of classified tactical warfare publications, special operational orders, and documents. This also involved updating, editing and re-writing to present accurate and timely tactical and strategic information flow for the decision-making process. As a formally trained Naval Vocational Instructor, was responsible for on-the- job training and career development for all personnel in my immediate organization. Wrote and presented curriculum materials for both classroom and on-the-job training.
Independent Insurance Producer
(January 2004 to present)
Independent producer of life, health, long term care, annuities and Medicare insurance products for multiple carriers during the past eleven years in the senior market. Experienced in uncovering and meeting the individual needs of clients through multiple insurance providers and product types involving interviewing prospects and presenting solutions consistent with their needs. Acquired property and casualty license in March 2014.
Licenses and Certificates
Licensed multi-line property, casualty, life and health agent in the states of Arkansas (resident). Non-resident life and health license in Texas.
Cleared for TOP SECRET information and access to SENSITIVE COMPARTMENTED INFORMATION
(TS/SCI) by the Commander Naval Intelligence Command, based on DIS special background investigation in 1992. Currently in a debriefed status. Can easily pass any type of sensitive background investigation. Education and Training
University of Maryland University College; BA History. Minor: Government and Politics. US Navy Leadership and Management Education and Training (LMET). Multiple technical and career enhancement schools while serving in the Navy. All schools related to radar, communications, satellite communications and encryption technology along with intelligence analysis, gathering and means.
Working knowledge of CRM, sales and customer service programs: Salesforce, Facets and J.D. Edward. Computer programs: MS Office Suite.
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