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Director of Engineering Services

Woodbridge, Virginia, United States
June 11, 2019

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Igor Duenas

Washington, DC 571-***-**** in igorduenas

Director of Engineering Infrastructure Services

High caliber leader with extensive experience in management, design, security, deployment and support of Enterprise IT and Telecommunications infrastructures. Demonstrated technical leadership and management in global organizations to define, build and deliver value to organizations. Successfully and consistently engaged, delivered and exceeded customer, employer and partner expectations. Drive transformations of IT organization into world-class IT operations.

Areas of Expertise

Technical Direction Budgeting and Forecasting Disaster Recovery Strategic Planning Infrastructure Implementations Training and Mentoring Cloud Solutions Technology Roadmaps Stakeholder Presentations Core Technical Competencies

Microsoft Windows Servers, Microsoft SQL, Microsoft Hyper-V, Microsoft IIS and SharePoint, Ubuntu Suse Red Hat Linux, IBM AIX, VMware vSphere ESXi, VMware SRM, VMware Horizon View, VMware vCloud, CommVault, Hyperion, Lawson, Infor-Extensity Process Solutions, Geac SmartStream, Actuate, PNet eProcurement. Career Highlights

Provide strategic leadership and roadmaps in Cloud, Security, Collaboration, Content Management, Business Intelligence, Infrastructure, and Disaster Recovery Continuity of Operations.

Championed the migration of in-house services to the Cloud, such as DR COOP to Azure Recovery Services, Exchange environment to Office 365 and SharePoint sites to SharePoint Online improving data access and improved recovery times at lower costs.

Selected by CEO and the Executive Team to join VSE's Leadership Program which focuses on leadership and management skills from the CEO’s office to line programs and as chair of the Technology Working Group which counseled the CIO, CISO, CTO and Chief Engineer.

Set long and short-term operating and financial goals; budgeting and forecasting to ensure effective operations and optimum ROI, focusing on reducing costs and increasing corporate agility, including the Microsoft Enterprise agreements. Managed annual budgets of over $10M

Designed, implemented, and performed security assessments and overall management of Datacenter and Cloud services. Planned and implemented Security as a Service with FireEye reducing vulnerability and improving network security.

Professional Experience

VSE Corporation 10 2011 – Present

Director of Engineering Services

Develop, monitor and maintain IT budgets; review, manage and plan purchasing of software, hardware, and services for the enterprise and maintenance contracts with a yearly budget of over $10M. Work directly with technology vendors partners throughout the solution life-cycle. Igor Duenas Page Two

VSE Corporation, Cont.

Direct and develop teams of engineers, architects and help desk technicians and collaborate with cross functional teams across subsidiaries resulting in strategies and plans for security, technology, people and process that optimized client services.

Design, run and grow large scale, highly available IT environments including operating Azure, Amazon Web Services, and VMware environments.

Developed and executed implementation of Zero Trust Network throughout the Enterprise and upgraded to next generation Firewall using Palo Alto Firewalls.

Ensure consistent delivery of IT services, support and monitoring of worldwide systems requiring 24 7 availability to ensure security compliance and mitigation of potential risks. Towers Watson (formerly Watson Wyatt) 01 2000 – 10 2011 Global Systems Manager

Managed System Administrators and established budgets for Global Financial, HR and Corporate systems in alignment with corporate needs. Collaborated with cross-functional teams to evaluate emerging technologies and developed and implemented technology that improved processes and service.

Project Manager for Business Continuity Disaster Recovery for the Global Financial and HR systems.

Managed Windows, AIX Linux Administrators and provided upper level support to the Windows Systems Administrators in a 24 7 highly available environments.

Worked with the auditors to review and remediate issues for Sarbanes-Oxley audits.

Secured the Financial, HR and Corporate systems and developed the firewall rule-set to minimize security risks working with the Information Security Team reducing network vulnerabilities.

Managed project to combine Financial and HR systems that were used in the UK into the Global environment after merger.

Managed Hitachi SAN's to maintain optimal storage capacity, performance and availability.

Architected, implemented and managed VMware ESX environment, with over 150 virtualized guests, saving the company thousands of dollars.

Architected, implemented and managed CommVault backup environment. Financial Systems Supervisor

Oversaw computer operations support teams for the Finance & Administration and Human Resources offices; including managing the availability and performance of the systems; setup, configuration, installation, system tuning and optimization. Responded and troubleshooted system issues and failures.

Created and documented the Business Continuity Disaster Recovery procedures for critical Financial and HR systems.

Researched and selected vendor to provide necessary infrastructure to perform Business Continuity Disaster Recovery testing.

Trained co-workers in different geographical locations on Business Continuity Disaster Recovery plan and procedures.

Managed the move of Financial and HR Servers to a dedicated Data Center with minimal user impact.

Installed and managed Microsoft Windows servers, Microsoft SQL and Red Hat Linux global servers that ran applications such as Lawson, Extensity, Geac, Hyperion. Managed AIX TSM backup server. Igor Duenas Page Three

Towers Watson, Cont.

Implemented and managed Hitachi SAN's and migrated Windows and AIX servers to provide better performance, reliability and growth capacity.

Architected, implemented and managed VMware GSX running on Red Hat AS Linux to consolidate several Application servers.

Setup secure encrypted communications between Application and Web servers using IPSec and SSH.

Setup WSUS Server to keep Financial and HR Servers fully patched.

Implemented infrastructure to enable remote management and troubleshooted systems with redundant remote capabilities – Terminal Services, VNC, Managed power switches, KVM over IP, SSH.

Installed and maintained all externally available Web servers running IIS and Apache.

Accountable for inventory maintenance of all servers and peripherals. Corporate Helpdesk

Assisted personnel with their computer, software and hardware problems and application questions, Microsoft Office, Microsoft Windows and other desktop and network applications. Led project to upgrade over 600 desktops to latest version of Windows.

Additional Relevant Experience

Embassy of Mexico

Systems Manager

Administered the technical systems for the Embassy. Installed and maintained Linux servers and integration with Windows systems. Developed training for the personnel in the standard applications, Microsoft Office, Microsoft Windows desktop applications and new technologies used in the Internet. Coordinated Embassy move to new building.


University of the District of Columbia – Political Science Certifications

Microsoft Certified Systems Engineer – MCSE


English – Native Speaker and Spanish – Native Speaker.

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