Lead IT Specialist
Resume:
Adam Brunell
Zebulon, NC *****
****.*******@*****.***
Work Experience
Lead IT Support Specialist Waste Industries - Raleigh, NC
July 2015 to Present
Responsibilities:
Supporting the Information Technology structure of the company. I work as an Application Support Specialist, Lead of the IT Helpdesk Team and and Systems Engineer. My job includes Project Management, Networking, Active Directory, System Backups, User Accounts, Computer Repair, and work with internal users as well as working with vendors.
Skills: Server setup, printer setup and support, Office Suite (2010 to 365), Active Directory account setup and group policies, Windows 7 to Windows 10 OS Support, Android and iOS cell phone operating systems, VOIP setup assistance, Inventory control and documentation, Helpdesk ticket support assistance, Internet Security and Antivirus setup and testing, LANDESK image creating and software distribution, minor
PowerShell handling for large array of system changes, Computer and equipment delivery and setup, IBM server cartridge backup for company financial database, Application Support, Computer software license control, In person and remote Customer Service for internal employees, Team Training, Project Management, Xerox Printer Setup and Maintenance, Citrix, Windows Server 2012, Application Upgrading,
Windows OS upgrading, Computer Hardware Troubleshooting, Computer Application Troubleshooting, Ivanti Management Console, Helpdesk Ticketing System.
IT Support Specialist Husky IMS - Milton, VT
March 2014 to May 2015
Responsibilities:
Assist with daily computer, network and phone related tasks throughout the Husky Milton facility.
Skills Used:
Computer software and hardware troubleshooting and repair, remote and in person user support, organizational skills, server setup, datacenter server maintenance, Citrix, SCCM, custom ticketing system, Cisco phone setup, VPN connections, equipment inventory, Microsoft Office Suite 2010-365, MS Exchange, Polycom video conferencing setup, thin client setup, VOIP, cable punching for phone and Ethernet, network switch setup
Technical Support Representative II Reading Plus - Winooski, VT
October 2011 to January 2014
Responsibilities:
customer service, software troubleshooting, graphic design, computer hardware, team
training, documentation, team management, project management.
Skills used: Adobe Creative Suite, Microsoft Office 2007-365, MS Express, Windows and Mac OS, Android and iOS, Zendesktop ticketing system, internal and external user support, computer hardware and software troubleshooting, customer relations, Cisco phone setup, VPN, Bomgar remote software, custom ticketing system, Gmail, Live Chat user support.
Customer Service Lead / EZtech Staples Office Superstore - Williston, VT
November 2009 to April 2011
Responsibilities:
Provide telephone and verbal application support to resolve incidents, maintain electronic communication such as log updates to a professional and legible standard, lead and train new Customer Service and EasyTech employees. Configure, install, update, troubleshoot, repair customer personal computers.
Skills:
Computer hardware repair, computer software troubleshooting, Computer and equipment sales, Inventory restock, Team Management, Business/Team Analysis, customer service, Windows OS imaging, Android and iOS cell phone sales and maintenance.
Education
BS in Computer & Information Systems
Champlain College - Burlington, VT
August 2013 to December 2018
Certification in Website Development and Design
Champlain College – Burlington, VT
2017 to 2018
AS in Computer Systems Management
Community College of Vermont - Winooski, VT
January 2009 to December 2013
Certificate in Business Management
Center for Technology Essex - Essex Junction, VT
2000 to 2001
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