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Customer Service Administrative Assistant

New Castle, Delaware, United States
June 07, 2019

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*** ******** ******, ****** ********

717-***-**** (c)


Results-driven and dedicated professional with wide ranging experience planning and leading operations involving medium-sized manufacturing environments. Track record devising, evaluating, and implementing continuous process improvements to minimize waste and reduce costs while maximizing quality and yield. Promotes effective quality control and safety programs, encouraging proactive participation across the manufacturing floor. Excellent communicator, success fostering cohesive teams focused on production goals, safety, and throughput. Areas of expertise include: Lean Manufacturing Total Quality Management (TQM) Resource Allocation Regulatory Compliance Policy/Procedure Development Cost Reduction/Avoidance Team Building/Training P&L Accountability Team Building & Training SUMMARY OF QUALIFICATIONS

Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety, and customer service integrity through total quality management. Successful in implementing strategic plans, managing budgets, and implementing improved processes to meet short and long-term objectives

Oversees departmental operations to ensure department requirements are met within established budget, design plans for facility improvements to meet production goals and to provide superior customer service

Analyze productivity reports, review OSHA logs for injury analysis; implements best practice improvements

Interview potential employees, evaluates performance, and make recommendations for promotions. Able to establish a team-spirited environment through a positive and proactive leadership style.

Trains direct reports in their daily jobs, including how to read profit and loss statements, cost analysis, human resource reports, and in OSHA regulations and standards. Empower staff to make decisions in order to better service the customer. PROFESSIONAL EXPERIENCE

JOHNS MANVILLE, BERLIN, NEW JERSEY, (2018 – Present) Working in manufacturing supervision for the past year for Johns Manville. They are the leader in Premium-Quality Insulation for Residential, and Commercial business. Directly manage 3 team leads overseeing 31 non exempt employees at Penbryn Plant CHARLES A. BOYNES PAGE 2

Manufacturing Supervisor – (2018 – Present)

Specifically selected to implement employee development and process improvement o Implemented standard work processes.

o Retrained employees on equipment maintenance.

o Through this work, I was able to assist this location reach their quarterly metrics: which increased their production by 6%.

Establish production schedules, define staff requirements. o Developed a new leader standard work procedure that helped promote 92% of my employees.

Implement optimized procedures.

o The standard work helped to increase chemistry capacity by 10% for the department. o Completed a scrap reduction process that improved 7% each quarter. Ensure adherence to strict quality control procedures. Maintain compliance with critical safety and quality standards. PENNSYLVANIA ARMY NATIONAL GUARD, Lancaster, PA (1984 – 1999) Business Administrative Assistant

Performed computer related tasks, maintained accurate personal data, completed military education courses, which lead to non-commissioned status


Bachelor of Arts in Business Management with a minor in Social Work MILLERSVILLE UNIVERSITY – Millersville, Pennsylvania ALCOA Business System – Company Management Training System Millersville Management Program

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