Manager Assistant

CURRICULUM VITAE

FREDRICK MWANGI MAINA

P. O. BOX 413**-*****, NAIROBI.

TEL: +254*********/+254*********

Email: ********@*****.***

Career objective

Seeking a position in your organisation as Housekeeping floor supervisor I am young and dynamic and have what it takes to face any challenges in achieving your Organization s objectives.

Educational Background

Cost College of Commerce ltd - Diploma in Laundry and Housekeeping Operation

Mombasa educational Institute Centre Certificate in Computer Applications

Working experience:

May 2017 April 2019 Clouds Qatar

Designation Operations supervisor (Laundry)

Duties

Supervises and coordinates activities of workers engaged in receiving, marking, sorting and ironing clothes or linens in laundry

Determining sequence of work flow process and regulates work- load

Investigating and resolving customers complains on unsatisfactory results

Inspects articles to determine methods of specific cleaning requirements

Inspects finished laundered articles to ensure conformance to standards

Assist laundry manager (operations manager) in enforcing policies and producers laid out by the company

Ensure daily production according to priorities and assist in the activities of the laundry departments

Counter checking of all items processed are spotlessly clean as per requirements

Ensuring all laundry employees are knowledgeable about the services and facilities and extend proper training where need be.

Ensures all employees comply on safety measures set by the company

Liases with other department s heads and team leaders to ensure adequate tools are available to perform daily operations.

Jan 2015 2017 Literature Ministry Seminary & Conferences Center (Lms)

Designation Assistant Manager - Housekeeping & Laundry

Duties

Receiving of laundry linens and sorting them out before washing them.

Issues supplies and equipment s to workers.

Perform cleaning duties in case of emergencies or shortage of staff.

Obtain list of room occupancy and those that are to be cleaned immediately from prospective check-outs.

Delivery and retrieve items on loan to guest s .e.g. iron and ironing board.

Advice Manager, desk clerk or admitting personnel of rooms ready for occupancy.

Inventory and stock taking for adequate supply in the department.

February 2012 July 2014 White Nile Lodge South Sudan

Designation Assistant Manager - Housekeeping

Duties:

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigates complaints regarding housekeeping service and equipment, and takes corrective action.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Coordinates work activities among departments.

Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

Inventories stock to ensure adequate supplies.

Evaluates records to forecast department personnel requirements.

Makes recommendations to improve service and ensure more efficient operation.

Performs cleaning duties in cases of emergency or staff shortage.

Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.

Attends staff meetings to discuss company policies and patrons complaints.

Issues supplies and equipment to workers.

Establishes standards and procedures for work of housekeeping staff.

Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.

Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.

Any other duty allocated from time to time

January 2010 January 2012 Quality Hotel South Sudan

Designation Laundry Supervisor

Duties:

Cleaning and dusting the rooms, furniture etc.

Replenishes guestroom and bath supplies.

Vacuuming and racks the carpet.

Checking and securing the rooms.

Replenishing amenities according to the operational standards.

Deliver and retrieve items on loan to guests e.g. iron and ironing boards

Ensure security of guest rooms and privacy of guests

Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

Responsible for replenishment of guest complimentary beverages.

Responsible for the cleanliness and maintenance of allocated work area.

Responsible for the Hotel property in the work area.

Attends to guest calls, guest requests /guest complaints in the area assigned.

Responsible for following the standard operating procedures.

Responsible for achieving and exceeding the guest satisfaction score.

Oversees the effectiveness of all aspects of the housekeeping operation and other related departments.

Meets the head of each section to ensure that daily assignments and objectives are cleared.

Ensures that training of all staff and refresher courses for existing personnel is done regularly and effectively.

Evaluates the performance of heads of all sections and makes sure that evaluations of other employees in housekeeping are done fairly and objectively.

Inspects entire hotel (& apartment premises) as frequently as possible, to ensure all areas are kept clean and in satisfactory condition.

Spot-checks vacant and occupied guest rooms, and some areas of the apartment service.

Inspects all VIP and long-staying guest rooms.

Maintains proper record and control procedures for lost and found items.

Distributes keys to housekeeping staff (floor supervisors & housekeeping attendants).

References

Mrs. John Msenya

LMS Housekeeping Manager

Tell +254**********

Mr Allan Igambi,

Quality Hotel General Manager,

TEL:+254**********

Mr Sanya Bernard - White Nile Lodge Manager

TEL: +211*********

Contact this candidate