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Manager Customer Service

Dracut, Massachusetts, United States
June 07, 2019

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** ********** **, ******, ******* 978-***-**** •

Summary Statement

Experienced Shipping/Receiving/Warehouse Professional highly skilled in the process of working in commercial and industrial warehouse environments. Background includes 10+ years of supervisory/managerial experience .

Work Experience

Shipping Supervisor • DS Graphics, Lowell, Massachusetts February 2019-April 2019

•Reporting directly to the Logistics Manager

•To oversee the daily operations of the Shipping Department

•Overseeing a four (4) person shipping staff, as well as three (3) drivers

•Scheduling daily delivery routes

•Ensuring all daily shipments are processed properly

•To train staff in safety and special shipping procedures

•To maintain a safe and clean work environment

•To address any customer issues with the customer service representative

Shipper • Norfolk Staffing, Foxboro, Massachusetts November 2018-January 2019

•This was a temp. to perm. position with Parker Hannifin at Devens Massachusetts

•Reporting directly to the department lead

•To properly wrap and prepare all shipments

•To prepare and attach all shipping documents for each shipment

•To also set up common carriers for LTL shipments

Warehouse Manager • Packaging Partners LLC, Lawrence, Massachusetts September 2018-November 2018

•Reporting directly to the company owner

•Maintain receiving, checking all out going freight for errors

•Warehouse and Distribution Operations

•Controlling inventory levels

•Conducting physical counts and reconciling any issues

•Maintain physical appearance of the warehouse

•Overseeing warehouse staff as well as drivers

•Scheduling delivery routes for shipping customer orders

•Preparing all documents

•Maintain a safe work environment, to keep warehouse and related work areas clean

Logistics/Warehouse/Facilities Administrator • Diagnosys Systems, Inc., Westford, Massachusetts March 2014-September 2018

•Reporting directly to the Operations Materials Manager

•To assure that all safety is followed to the letter at all times

•To arrange and negotiate with all common carriers and forwarders

•To arrange and negotiate with all vendors, potential vendors

•To order any materials that is required for proper operations

•To also work closely with procurement, in going over orders on a daily basis

•Responsible for all out bound as well as in bound shipments

•To assure that all necessary paperwork is completed properly

•Assigning requested materials to projects using Macola

•Entering all in bound materials into Macola

•To oversee cycle counts, reconciling any issues

•To contact property landlord with any maintenance issues

Materials Coordinator • A10 Solutions, Cary, North Carolina October 2013-February 2014

•This was a temp to perm position with Amgen, in Woburn Massachusetts

•Reporting directly to the Materials Manager

•Responsible for all receiving

•Entering material into Great Plains

•Assigning lot numbers to controlled materials following GMP procedures, SOP’s

•Issuing requested material into clean room bypass rooms

•To perform cycle counts as requested and to correct any errors


Associates of Science • Kansas City Kansas Community College, Kansas City, Kansas May 1994 High School Diploma • Greater Lowell VoTech, Tyngsboro, Massachusetts May 1982


All Microsoft products

•Internet search engines


•International Logistics

•General email services

•Warehouse Operations

•Forklift Operations



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