Manager Employee Relations

Antonio Bravo

805-***-**** **** Gabriella Dr

************@******.*** Oxnard, CA 93030

Business Office Manager

Benefits Coordination Office Operations Billing

Extremely motivated, creative, and trustworthy Management Professional has more than 7 years of combined experience in providing operations leadership and administrative support. Reliable candidate is actively seeking a challenging role as a Business Manager ideally with a dynamic and progressive leader at a Nursing Facility, Assisted Living Care or Hospital. Excellent communication and interpersonal skills make the candidate successful in seamlessly working with staff members and other professionals.

Recipient, 2016 Ensign Flag Award, 2015 Best DSO Management

Recognized, 2018, 1st Quarter Cash Collections of 106% YTD

Achieved, 2017 Medicare Probe with 0% error rate and IRO Pass with 2% error rate

Dedicated professional demonstrates key abilities in leadership, management, HR coordination, benefits administration, employee relations, vendor negotiation, accounting, analysis, planning, active listening, communication, business development, organization, as well as problem solving. Effectively contributes towards organizational achievement, leads cross-functional teams with positive determination, thrives in demanding team environments, professionally deals with increased challenges and responsibilities, and performs extremely well under pressure.

Excellent Leadership & Management Skills Adept in Organization & Multitasking

Proficient in Interpersonal Relations Task & Detail-Oriented Team Builder

Skillful Communicator & Scheduler Bilingual: English & Spanish

Career History

Meadowbrook Senior Living

Business Office Director/ Human Resources Manager Jul 2018 – Current

Agoura Hills, CA

Perform Human Resource administrative duties including payroll, maintenance of personnel files, employee orientation, and facilitating general employee issues and inquiries as directed.

Responsible for accounts receivable and payable by ensuring that residents accounts are up to date, outside vendors are paid in a timely manner.

Coordinate all payroll functions, including but not limited to independent firm processing, tracking labor and reporting variances to the Executive Director.

Understand and ensure compliance with all Federal Title 22 and state regulations concerning the department.

Administer and oversee the activities of the accounting functions including but not limited to the daily deposit, daily census, accounts receivable/ collections, accounts payable, and management reports.

Victoria Care Center Jun 2014 – Jun 2018

Business Office Manager/ Claims Supervisor

Ventura, CA

Performed daily census management; handled benefits for all new admissions and provided information of benefits to family members; handled authorizations and admission agreements; charged with processing Medicaid applications and managed administration including multiple phone lines.

Directed the daily collection of cash and deposited as needed; oversaw all accounts receivable on aging accounts; dispersed and maintained records for resident trust accounts; closed trusts and performed bank reconciliation and generated billing for all payer classes for claims.

Billed/ Process all Medicare, Medical, HMO claims

Follow up on claims and adjusted or appeal claims that were denied.

Interfaced with other departments daily

Supervised, Mentored and trained new employees

Conducted monthly month end close; balancing monthly cash receipts, monthly census, and reviewing all ancillary monthly bills.

Reviewed all insurance EOB/ RA’s

Coordinated and collected all accounts receivable and followed up past due accounts.

Requested and filed TAR request from Medi-Cal

Worked with both UB-04 and CMS 1500 Billing forms

Victoria Care Center Aug 2011 – Jun 2014

Administrative Support/Business Office Assistant

Ventura, CA

Utilized therapeutic communication skills with patients and their relatives to answer and resolve questions and issues; gathered accurate and detailed patient billing information for accounts payable and receivable including insurance, and payment information and encoded them in the client and payment systems.

Conducted visit tracking for 188 bed facility, coordinated with Nursing Supervisor and maintained patient information confidentiality including medical records; audited and reviewed accounts as needed to ensure accuracy and efficiency.

Education, Certification & Technical Skills

California State University, Northridge, 08/2011-05/2015

Health Administration

Career Smart Learning Online, May 2016

Social Service Designee Certification

Microsoft Office Suite Outlook 45 WPM Medicare Billing HMO Billing

Private Billing Medi-Cal Billing ICD-9/ICD-10 Point Click Care UB-04 CMS 1500 Onesite RealPage

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