JOBERT A. BANTILAN
Block * Lot * Villa San Mateo Phase IV Guitnang Bayan II
San Mateo Rizal
Email Address: ac9jts@r.postjobfree.com, ac9jts@r.postjobfree.com
Cell Nos.: +639*********/091********
EXPERIENCE HIGHLIGHTS
*Company: MYSOLUTIONS INC.
Unit B, 201 Del Monte Avenue
Masambong, Quezon City
Position: Customer Service Supervisor II (January 7, 2012 - Present)
Customer Service Officer III (January 2009 – January 6, 2012)
Duties & Responsibilities:
Provide quality and consistent support for all Company hardware and software concerns in biometrics fingerprint system and CCTV product.
Resolved assigned IT related issues and problem in a timely fashion.
Assigned technical support personnel for a scheduled on-site technical support visit as requested.
Supervise customer service staff daily monitoring and assess other technical support request when needed.
Monitor pending clients request for on-site technical support and follow up assigned representative and updates concern ticket.
Remote client s pc using team viewer, showmypc and others remote tools for effective technical support process.
Supervise technical support team by defining and establishing schedules, setting priorities and providing technical support when needed.
Assist biometrics demos and evaluate system requirements of prospect clients.
Assist in house training for dealer client s.
Responsible in network configuration and maintenance of systems hardware and software of the company.
Evaluates and grade my subordinates for yearly performance appraisal and distinction.
Establish and enforce quality of service guidelines for dealing with customers, completing services and overall customer satisfaction.
*Company: MYSOLUTIONS INC.
Unit B, 201 Del Monte Avenue
Masambong, Quezon City
Position: System Quality Assurance -Technical Support (September 2006 January 2009)
Duties & Responsibilities:
Assures time keeping software Touchlink Time Attendance / Touchlink Time Recorder a good quality and free from bugs.
Provides technical solutions to end-user/helpdesk our product and services.
Assist Technical Support and Training Department in preparing documentation and training materials to the end- users.
Assist client queries and evaluate system requirements in closing business opportunities.
Attend biometrics demos and assess system requirements for customized software.
Report system inconsistencies to system control for debugging.
Telephone support; carry in support, and on site support maintenance of the system.
Filter all clients calls for technical support from micustomercare hotlines.
Assist Quality Assurance team in assuring quality and standard of the Smart POS software system.
Conduct user orientation of the biometrics solutions and time keeping system.
Configure settings for biometric device for Standalone time keeping with door access fingerprint system and CCTV.
Configure DVR with CCTV remote viewing application.
Assist client s queries regarding biometrics function and operations.
Client s Attended:
Union Bank(UPI), Golden Arches Development Corp. (Mcdo Phils.), Real Bank, East west Bank, RCBC, Producers Bank, Bureau of Internal Revenue Quezon City, Bureau of Internal Revenue Manila, Armed Forces of the Philippines AFP, Philippine National Police PNP, Assumption College San Lorenzo, University of the Philippines, De La Salle University Canlubang, AB Foods and Beverages Philippines (Ovaltine), Aboitiz Equity Ventures, Inc., SKI Construction, Zuellig Pharma Corp., Hocheng Group (HCG) and others.
*Company: ASECSOFT INC.
Unit 031-033 Park Avenue Mansions, Park Avenue
Pasay City
Position: Depot / Technical Staff (March 2006 September 2006)
Duties & Responsibilities:
Serve as bank System consultant for rural banking software of RB 2000.
Assist Technical Support and Training Department in preparing documentation and training materials to the end- users.
Assist Quality Assurance team in assuring quality and standard of the RB2000 software system.
Follow- up Received Request and Comments (RRCs) form.
Prepares testscript/cases and scenario of system for testing RB2000 Software projects and monitor bug reports.
Assures the system in a good quality and free from bugs.
Telephone support; carry in support, and on site support maintenance of the system.
Research new method and techniques of effective training management of the client.
*Company: ASECSOFT INC.
Unit 031-033 Park Avenue Mansions, Park Avenue
Pasay City
Position: System Implementor (March 2004 March 2006)
Duties & Responsibilities:
Serve as bank System consultant for rural banking software of RB 2000.
Assist Technical Support and Training Department in preparing documentation and training materials to the end- users.
Assist Quality Assurance team in assuring quality and standard of the RB2000 software system.
Follow- up Received Request and Comments (RRCs) form.
Prepares testscript/cases and scenario of system for testing RB2000 Software projects and monitor bug reports.
Assures the system in a good quality and free from bugs.
Telephone support; carry in support, and on site support maintenance of the system.
Research new method and techniques of effective training management of the client.
Banks Attended:
Rural Bank of Caloocan Inc.Caloocan City, Rural Bank of Dingras Inc. Main Branch Batac Ilocos Norte, United Coconut Planters Bank Rural Bank Inc.Main Branch Yacapin-Daumar St. Cagayan de Oro City, Banco Legaspi Legaspi City Albay, University Savings and Loan Bank, Progress Savings and Loan Bank Main Office Biñan Laguna, Rural Bank of Pililla., Pilillia Rizal, Rural Bank of Marawi, Marawi City.
EDUCATIONAL ATTAINMENT
Tertiary JOSE RIZAL MEMORIAL STATE COLLEGE
Dapitan City, Zamboanga Del Norte
1997 - 2001
Bachelor of Science in Computer Science
Secondary ASENIERO NATIONAL HIGH SCHOOL
Arseniero, Dapitan City
1994 - 1997
Elementary SINGARAN ELEMENTARY SCHOOL
Singaran, Zamboanga Del Norte
1987 - 1994
COMPETENCIES/SKILLS
Independent and work committed
CCNA Cisco trained
Customer service oriented
Knowledge in Internet and Windows applications (MS Office, MS Open Office
With intermediate knowledge about configuring and setting up company email account, LAN (Local Area Network), WAN, Router, Port forwarding, Firewall, Installation of Windows 2000 Server, Windows XP, Windows ME and 98, Windows Vista, Windows 7/8 platform.
Knowledgeable in pc / printer troubleshooting and OS Installation.
With intermediate knowledge in Microsoft Visuo, Visual Basic, MS SQL Database, Crystal Reports
With intermediate knowledge in configuration of DVR-CCTV and remote monitoring application in mobile.
Knowledgeable in Biometrics Fingerprint Time keeping devices, Biometrics Security system /Door Access System and configuration.
With intermediate knowledge in MS Access, MS SQL 2000 and MS SQL 2005
Trainable and can work extended hours and under pressures
Good researcher, self-motivated and can work on minimal supervision.
Knowledgeable in basic banking operations.
TRAININGS & SEMINARS
Delivering Quality Telephone Customer Service
Conducted by Taining for Less a division of Harry Pound CompanyNovember 22, 2013
Room Juan Luna The Heritage Hotel, Manila
CCNA (CISCO CERTIFIED NETWORK ASSOCIATE) Module 1- 4 FAST TRACK TRAINING
MNET IT Training Solutions Inc.
6/F Unit 6 Harvester Corporate Center 158 P Tuazon St. Cor Edsa Cubao QC
January 8, 2012 February 5, 2012
World-Class English Proficiency
Room Juan Luna The Heritage Hotel, Manila
Conducted by Taining for Less a division of Harry Pound Company June 01, 2010
Managing Difficult and Demanding Customers
Brussels Room of New Horizon Hotel, Mandaluyong City
Conducted by Taining for Less a division of Harry Pound Company February 26, 2009
Effective Customer Complaint Management
Brussels Room of New Horizon Hotel, Mandaluyong City
Conducted by Taining for Less a division of Harry Pound Company February 26, 2009
Basic Rural Banking Course
Conducted by United Coconut Planters Bank-Rural Bank Personnel main office Yakapin Daumar St.Cagayan de Oro City January 10, 2005.
Teambuilding and Leadership Seminar Workshop
Conducted by Jose Rizal Memorial State College Alumni Association March 17, 2001 Main Campus Dapitan City.
Internet and Webpage Design Seminar
Conducted by Jose Rizal Memorial State College Main Campus Dapitan City
December 2, 2000.
PERSONAL DATA
Date of Birth : December 9, 1980
Age : 38
Place of Birth : La Libertad, Zamboanga Del Norte
Civil Status : Married
Nationality : Filipino
Height : 5’6”
Weight : 145 lbs
CHARACTER REFERENCES: available upon request