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Customer Service Technical Support

Location:
Manila, Manila, Philippines
Posted:
June 06, 2019

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Resume:

JOBERT A. BANTILAN

Block * Lot * Villa San Mateo Phase IV Guitnang Bayan II

San Mateo Rizal

Email Address: ac9jts@r.postjobfree.com, ac9jts@r.postjobfree.com

Cell Nos.: +639*********/091********

EXPERIENCE HIGHLIGHTS

*Company: MYSOLUTIONS INC.

Unit B, 201 Del Monte Avenue

Masambong, Quezon City

Position: Customer Service Supervisor II (January 7, 2012 - Present)

Customer Service Officer III (January 2009 – January 6, 2012)

Duties & Responsibilities:

Provide quality and consistent support for all Company hardware and software concerns in biometrics fingerprint system and CCTV product.

Resolved assigned IT related issues and problem in a timely fashion.

Assigned technical support personnel for a scheduled on-site technical support visit as requested.

Supervise customer service staff daily monitoring and assess other technical support request when needed.

Monitor pending clients request for on-site technical support and follow up assigned representative and updates concern ticket.

Remote client s pc using team viewer, showmypc and others remote tools for effective technical support process.

Supervise technical support team by defining and establishing schedules, setting priorities and providing technical support when needed.

Assist biometrics demos and evaluate system requirements of prospect clients.

Assist in house training for dealer client s.

Responsible in network configuration and maintenance of systems hardware and software of the company.

Evaluates and grade my subordinates for yearly performance appraisal and distinction.

Establish and enforce quality of service guidelines for dealing with customers, completing services and overall customer satisfaction.

*Company: MYSOLUTIONS INC.

Unit B, 201 Del Monte Avenue

Masambong, Quezon City

Position: System Quality Assurance -Technical Support (September 2006 January 2009)

Duties & Responsibilities:

Assures time keeping software Touchlink Time Attendance / Touchlink Time Recorder a good quality and free from bugs.

Provides technical solutions to end-user/helpdesk our product and services.

Assist Technical Support and Training Department in preparing documentation and training materials to the end- users.

Assist client queries and evaluate system requirements in closing business opportunities.

Attend biometrics demos and assess system requirements for customized software.

Report system inconsistencies to system control for debugging.

Telephone support; carry in support, and on site support maintenance of the system.

Filter all clients calls for technical support from micustomercare hotlines.

Assist Quality Assurance team in assuring quality and standard of the Smart POS software system.

Conduct user orientation of the biometrics solutions and time keeping system.

Configure settings for biometric device for Standalone time keeping with door access fingerprint system and CCTV.

Configure DVR with CCTV remote viewing application.

Assist client s queries regarding biometrics function and operations.

Client s Attended:

Union Bank(UPI), Golden Arches Development Corp. (Mcdo Phils.), Real Bank, East west Bank, RCBC, Producers Bank, Bureau of Internal Revenue Quezon City, Bureau of Internal Revenue Manila, Armed Forces of the Philippines AFP, Philippine National Police PNP, Assumption College San Lorenzo, University of the Philippines, De La Salle University Canlubang, AB Foods and Beverages Philippines (Ovaltine), Aboitiz Equity Ventures, Inc., SKI Construction, Zuellig Pharma Corp., Hocheng Group (HCG) and others.

*Company: ASECSOFT INC.

Unit 031-033 Park Avenue Mansions, Park Avenue

Pasay City

Position: Depot / Technical Staff (March 2006 September 2006)

Duties & Responsibilities:

Serve as bank System consultant for rural banking software of RB 2000.

Assist Technical Support and Training Department in preparing documentation and training materials to the end- users.

Assist Quality Assurance team in assuring quality and standard of the RB2000 software system.

Follow- up Received Request and Comments (RRCs) form.

Prepares testscript/cases and scenario of system for testing RB2000 Software projects and monitor bug reports.

Assures the system in a good quality and free from bugs.

Telephone support; carry in support, and on site support maintenance of the system.

Research new method and techniques of effective training management of the client.

*Company: ASECSOFT INC.

Unit 031-033 Park Avenue Mansions, Park Avenue

Pasay City

Position: System Implementor (March 2004 March 2006)

Duties & Responsibilities:

Serve as bank System consultant for rural banking software of RB 2000.

Assist Technical Support and Training Department in preparing documentation and training materials to the end- users.

Assist Quality Assurance team in assuring quality and standard of the RB2000 software system.

Follow- up Received Request and Comments (RRCs) form.

Prepares testscript/cases and scenario of system for testing RB2000 Software projects and monitor bug reports.

Assures the system in a good quality and free from bugs.

Telephone support; carry in support, and on site support maintenance of the system.

Research new method and techniques of effective training management of the client.

Banks Attended:

Rural Bank of Caloocan Inc.Caloocan City, Rural Bank of Dingras Inc. Main Branch Batac Ilocos Norte, United Coconut Planters Bank Rural Bank Inc.Main Branch Yacapin-Daumar St. Cagayan de Oro City, Banco Legaspi Legaspi City Albay, University Savings and Loan Bank, Progress Savings and Loan Bank Main Office Biñan Laguna, Rural Bank of Pililla., Pilillia Rizal, Rural Bank of Marawi, Marawi City.

EDUCATIONAL ATTAINMENT

Tertiary JOSE RIZAL MEMORIAL STATE COLLEGE

Dapitan City, Zamboanga Del Norte

1997 - 2001

Bachelor of Science in Computer Science

Secondary ASENIERO NATIONAL HIGH SCHOOL

Arseniero, Dapitan City

1994 - 1997

Elementary SINGARAN ELEMENTARY SCHOOL

Singaran, Zamboanga Del Norte

1987 - 1994

COMPETENCIES/SKILLS

Independent and work committed

CCNA Cisco trained

Customer service oriented

Knowledge in Internet and Windows applications (MS Office, MS Open Office

With intermediate knowledge about configuring and setting up company email account, LAN (Local Area Network), WAN, Router, Port forwarding, Firewall, Installation of Windows 2000 Server, Windows XP, Windows ME and 98, Windows Vista, Windows 7/8 platform.

Knowledgeable in pc / printer troubleshooting and OS Installation.

With intermediate knowledge in Microsoft Visuo, Visual Basic, MS SQL Database, Crystal Reports

With intermediate knowledge in configuration of DVR-CCTV and remote monitoring application in mobile.

Knowledgeable in Biometrics Fingerprint Time keeping devices, Biometrics Security system /Door Access System and configuration.

With intermediate knowledge in MS Access, MS SQL 2000 and MS SQL 2005

Trainable and can work extended hours and under pressures

Good researcher, self-motivated and can work on minimal supervision.

Knowledgeable in basic banking operations.

TRAININGS & SEMINARS

Delivering Quality Telephone Customer Service

Conducted by Taining for Less a division of Harry Pound CompanyNovember 22, 2013

Room Juan Luna The Heritage Hotel, Manila

CCNA (CISCO CERTIFIED NETWORK ASSOCIATE) Module 1- 4 FAST TRACK TRAINING

MNET IT Training Solutions Inc.

6/F Unit 6 Harvester Corporate Center 158 P Tuazon St. Cor Edsa Cubao QC

January 8, 2012 February 5, 2012

World-Class English Proficiency

Room Juan Luna The Heritage Hotel, Manila

Conducted by Taining for Less a division of Harry Pound Company June 01, 2010

Managing Difficult and Demanding Customers

Brussels Room of New Horizon Hotel, Mandaluyong City

Conducted by Taining for Less a division of Harry Pound Company February 26, 2009

Effective Customer Complaint Management

Brussels Room of New Horizon Hotel, Mandaluyong City

Conducted by Taining for Less a division of Harry Pound Company February 26, 2009

Basic Rural Banking Course

Conducted by United Coconut Planters Bank-Rural Bank Personnel main office Yakapin Daumar St.Cagayan de Oro City January 10, 2005.

Teambuilding and Leadership Seminar Workshop

Conducted by Jose Rizal Memorial State College Alumni Association March 17, 2001 Main Campus Dapitan City.

Internet and Webpage Design Seminar

Conducted by Jose Rizal Memorial State College Main Campus Dapitan City

December 2, 2000.

PERSONAL DATA

Date of Birth : December 9, 1980

Age : 38

Place of Birth : La Libertad, Zamboanga Del Norte

Civil Status : Married

Nationality : Filipino

Height : 5’6”

Weight : 145 lbs

CHARACTER REFERENCES: available upon request



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