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Customer Service Sales Representative

Cypress, Texas, United States
June 06, 2019

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Pam Houston

Cell 346-***-****

Alt 346-***-****

Objective: To obtain a position with a progressive company, where my skills and talents can be efficiently utilized.

Summary of Experience:

Over 38 years of experience including inside sales, customer service, office management, accounting and various administrative positions.

Professional Experience:

Hagemeyer NA

Houston, TX 2003 – 2016

Inside Sales Representative

(Safety, MRO & Industrial Equipment)

Processed orders via EDI, phone & fax with an annual gross profit of $660,000

Responsible for all Safety, MRO & Industrial equipment for National & Regional account customers DuPont, Invista, Shell, Kuraray & Goodyear

Back up sales support for Chevron, Exxon, Lyondell, Oxy Chemical, Rohm & Haas/Dow & Kimberly Clark

Schedule and track orders for on time shipments with fewer than 5% on time delivery

Assist area account representatives with quotations and setting up stock requirements

Protecta International/DBI Sala

Houston TX 1996 – 2003

Inside Sales Representative/Administrative Assistant

(Safety Equipment Manufacturer)

Processed phone and fax orders with MFG Pro Software

Administrative assistant to General Manager

Consult with customers regarding OSHA regulations for fall protection equipment

Assist area representatives in establishing and maintaining new and existing customers

Robert L Rowan & Assoc.

Houston, TX 1994 – 1996

Inside Sales/Customer Service Representative

(Foundation Repair Developer)

Processed phone orders with DAC software

Generated new customers and maintained existing customers

Purchased material and equipment for all jobs

Scheduled and tracked all LTL shipments of hazardous material

Polar Air

Houston, TX 1991 – 1996

Customer Service/Accounts Receivable

(HVAC Industry)

Responsible for invoicing commercial and residential accounts

Scheduled and dispatched service calls

Ordered parts and equipment for service technicians

McCannics Inc.,

Houston, TX 1988 – 1991

Customer Service

(HVAC Industry)

Coordinated commercial and residential installation and service calls

Purchased equipment and parts for service technicians

Handled acquisition of various city permits

Coordinated sales quotes and bids

Computer Skills

Experienced with Microsoft Office including Word, Excel, Outlook Express, Internet and Email


Robert E Lee High Graduate 1977

Dale Carnegie Course 1982

Fall Arrest Training 1996

Safety, Industrial, MRO product training with approx. 200 hours acquired between 2003 to 2016

Salary Requirements



Available upon request

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