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Customer Service Insurance

Jackson, Mississippi, United States
June 06, 2019

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Vera Wells

**** ******* **

Jackson, MS *****



To obtain a job that will challenge me and allow me to use my skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.


Baptist Memorial Hospital, 210 E Capitol St, Jackson, MS 39210 Specialist Finance/Payment Poster

December 2017 - February 2019

•Process payments such as EFT’s, lockbox, credit cards, personal checks •Research payments along with eob's to reconcile discrepancies •Contact payors when needed to locate and verify patient information to post payment accurately •Document and balance payments to spreadsheets daily •Email spreadsheet in a timely manner daily •Work closely with supervisor to research aged accounts due to unposted payment and other assigned duties

Dominican Plaza, 969 Lakeland Dr, Jackson, MS 39216 Patient Access Registrar

August 2016 - December 2017

•Greet and lobby patients before registering the patient for various scans such as X-rays, CT’s, echocardiogram, ultrasounds, lab work etc •Verify and scan patients eligibility information in the system daily •Correct daily errors such as demographic, MSP, insurance information, etc •Scan documents to be added to the patient's chart

•Verify precerts •Contact scheduling/doctor offices to locate patients orders •Add patients to the grid with orders they've just received from their doctor the same of the appointments •Collect payments from patient before their scans •Post payments •Print payment reports and verify the collected amount before depositing it into dropbox •Direct and transport patients to the hospital for tests or doctor appointments •Noteline accounts daily •Sign consent forms and initial documents daily

University Medical Center, 500 Clinton Center Drive,Clinton, MS 39056 Billing Specialist II

October 2011 - MARCH 2016

•Ensured clean claims were submitted to various insurance companies electronically or by paper •Perform various collection actions including contacting patients by phone, correct and re-submit claims to third party payers •Timely follow up on unpaid claims •Verification of governmental, non-governmental insurance and workers comp coverage and benefits •Retrieve electronic remittance advice to research and resolve incorrect payment, refunds, credit balances, eob rejections and other issues with outstanding accounts •Follow-up on insurance and patients aged account •Combine consecutive accounts as necessary.•Perform additional duties as assigned •Maintain high level of customer service •Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. University Medical Center, 2500 N State St., Jackson, MS 39216 Biller/Collector

March 2008 - October 2011

•Ensured claims were submitted by paper or electronically •Work and maintain spreadsheets •Research and resolve appeals and denials •Followed-up on all commercial, government, and workers compensation claims in a timely manner.

•Worked unbilled accounts from a report •Submitted patient medical records and eob's up on insurance carriers' request •Followed up with insurance companies to ensure that claims have been received. •Collected payment information from insurance carriers •Analyzed claims before re-submitting •Verified and update insurance information to prevent payment delays •Worked special projects as assigned

University Medical Center, 2500 N State St. Jackson, MS 39216 Accounting Clerk

January 1999 - March 2008

•Performs a range of general clerical, accounting and bookkeeping support functions •Assist in month and year end reporting procedures •Process accounts payables and receivables as needed •Perform filing and general administrative tasks •Keying journal entries and logging items in accordance with standard procedures in one or more areas •Prepare and submit patient invoices and post payments •Prepare and coordinate deposit activities •Perform necessary account, bank and other reconciliations •Monitor patient accounts for non-payment and delayed payment •Check, verify and process invoices •Enter accounts payable data

•Generating refund request •Analyze discrepancies and unpaid accounts •Maintain files •Special projects and resolve routine problems SKILLS

● •AS 400 •AHIQ •PHS McKesson •Docuware •Experience in Epic

•Multi-tasker •Microsoft Office •Excel •Cerner •Experienced in office equipment •Customer Service Skills •Written and Oral Communication Skills

•Interpersonal Skills


Jim Hill High School, 2185 Fortune St, Jackson - Diploma MONTH 1983 - MONTH 1986

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