Administrative Assistant Customer Service
Resume:
Nancy J. Reis
**** ******* **, *******, ** *****,
Professional Summary Utilizing my organizational, people, communication, multi-tasking, and time management skills to provide administrative support to an organization's goals. I am dependable, resourceful and looking for new challenges.
Skills • Attention to detail • Communications
• Customer service • Client & vendor relations
• Time management • Teamwork
• Organizational skills • Multi-tasking & negotiation
• Writing & editing
Experience APRIL 2009 - NOVEMBER 2018
Administrative Assistant St. Mary Cathedral Saginaw, MI
• Prepare, edit and coordinate cluster parish bulletin with three parishes on a weekly basis. Prepare bulletin inserts as needed
• Composed, sent, received, and distributed correspondence through letters and emails.
• Inventoried office supplies and managed ordering of new supplies whenever required.
• Organized and managed customer invoices and payments.
• Trained in Publishers software including exceptional knowledge of Word and Excel software programs.
• Posted parishioner's weekly contributions into Parish Data System
(PDS) creating weekly, monthly and annual reports from this database system.
• Communicated with staff and parishioners through phone calls, emails, letters, website and weekly bulletin.
• Prepared year-end contribution statements annually for contributions and donations received during the year.
• Managed phone calls, correspondence, schedules, appointments and special projects accurately, efficiently and in a timely manner. AUGUST 1998 - NOVEMBER 2008
Buyer/Broker Of Metallic Scrap GM Powertrain Global Purchasing Pontiac, MI
• Auctioned scrap metal through a competitive bid process utilizing target rounds of negotiation to obtain maximum value.
• Communicated with management, customers, plant liaisons, finance and accounting to achieve successful disposition of each metallic scrap transaction.
• Maintained accurate records of each transaction and filed according to the Information Life Management archive requirements.
• Resolved issues involving plant requirements, weight discrepancies between plant and customer, proof of shipments, collection of delinquent customer payments and ensured proper accounting of each transaction.
• Handled multiple assignments efficiently utilizing time management skills and proficiency with Microsoft Office 10 programs and Outlook.
• Increased the value received for metallic scrap through the competitive bid process.
SEPTEMBER 1977 - NOVEMBER 2008
Systems Analyst - Purchasing Central Foundry/GM Powertrain Saginaw, MI
• Purchasing Business Lead in the successful implementation of the automated creation of quotations, contracts and contract revisions in a mainframe type system. Second implementation for a window-based environment replacing the mainframe system in 2007.
• Communicated business processes for development and design of new Purchasing System. Tested system to ensure the off-the-shelf product met business expectations and processes.
• Trained buyers and management on the system's functionality. APRIL 1973 - JUNE 1997
Follow-up Expediter Central Foundry/GM Powertrain Saginaw, MI
• Accurately and efficiently input data from requisitions to create quotations, contracts, and contract revisions for direct/indirect materials.
• Communicated purchase order contract number and delivery date to requesting plant personnel.
• Maintained accurate filing systems of these documents.
• Followed up with suppliers to expedite delivery on past due shipments.
Education Secretarial major
Delta College, Saginaw, MI
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