Management Customer Service

KIMERLY ANN ROGERS

************@*****.***

OBJECTIVE:

Diplomatic, detailed oriented, experienced Automated Logistic Supply Specialist (VA Army National Guard), Administrative Specialist (US Army Reserves), Certified Police Officer (VA State University), Deputy Sheriff (Court, Jail, Civil Process, Intake & Release Offender Records Management)(Chesterfield County Sheriff’s Office), Correctional Officer (VADOC and BOP Petersburg Complex), Correctional Sergeant (VADOC), Multi-Program/Administrative Support & Drug Technician (VADOC CRO, VADOC P&P, VADOC Headquarters) who is computer literate (Microsoft Word, Excel, Power Point, Adobe, Access ), VaCORIS (Virginia Corrections Offender Information System), JMS (Jail Management System), RMS (Law Enforcement Records Management System), SARRS (Army National Guard Property Management Database), LOGS-T (Army National Guard Property Management Database), Live Scan (Fingerprint and DNA Tracking System), Virginia Court Case Information System, CAIS (Court Automated Information System), and VCIN/FBI NCIC Formerly Certified (Virginia Criminal Information Records Network/National Criminal Records Information Center), COMPAS (Offender Preliminary Probation Supervision Records Management), Library of Virginia Records Management Trained (Virginia Public Records Act), inactive Federal Government Secret Security Clearance, along with 50 WPM.

PROFESSIONAL EXPERIENCE:

Multi-Program Support and Drug Technician

Virginia Department of Corrections, Richmond VA 2017 - 2019

Headquarters Multi-Program Support Technician:

Provided administrative support to several VADOC Departments and Project Management Teams as needed. (Health Care Services Department, Offender Medical Quality Assurance Department, Medicaid Expansion Project, EBP (Evidence Based Practices) Management Team, ARM (Offender Records Management) Management Team, Medical Chief Physician, as needed). Analyzed, researched, tracked, in-processed, updated, distributed, and responded to Offender Medicaid Expansion Application records with inquiries, mail correspondence, emails, and telephone calls. Created memorandums and response letters. Utilized Microsoft Word, Excel, Access; CORIS (Offender Management System), MMIS (VA Department of Social Services) Medicaid Program), Virginia Court Case Information, Law Enforcement work experience, copier and scanner, along with other office equipment to assist the various departments.

Central Regional Office Program Support Technician:

Process travel request and assist entire CRO with extra assignments as needed (Employee Ombudsman, Institutional and Community Management). Assigned to the Weekly Legislative Report, Monthly Mileage Report, Maintain Employment Rehire Status Records, Monthly Department Heads Agenda, CRO (Central Regional Office) agenda and meeting minutes, organization of the Action Plans, new designated Records Officer for Central Regional Office, along with mail processing (receipt, record date, distribute, and mail out). Assist with maintaining a multi-line telephone line, greet and assist the general public via telephone, staff, other government agencies, in-person, email, and mail correspondence with needed information.Utilized Microsoft Word, Excel, CORIS (Offender Management System), Virginia Court Case Information, prior Law Enforcement and Correctional experience to research, analyze, respond, update and assist with data for prospective areas.

Probation & Parole District #9 Program Support & Drug Technician:

Contributed to the set up, operation protocol, procedure, and organization of the Drug Laboratory. Assisted with the updated policy and procedure for the Offender Drug Testing. Ensure proper chain of custody is maintained of urine drug samples, to deter from adulteration of samples, and assist with detecting offender substance use and abuse. Created and maintained drug testing logs, records and requests for daily, weekly scheduled, and orientation drug screening for offenders. Applied working knowledge of the Criminal Justice or Judicial System to assist Probation Officers with offender case management. Conducted records management of Offender COMPAS interviews, (Case Information Management Profiles for Alternative Sanctions and Level of Supervision) initial assessment and reassessment. Criminal histories for Offender PSI Reports (Pre-Sentence Report Investigation) to provide personal, professional, educational, and criminal history information to assist with disposition for sentencing. Familiarized and received some training with processing, input, update, and communication concerning offenders placed on supervision in other states via ICOTS (Interstate Compact for Adult Offender Supervision). Note: Law Enforcement Criminal Background Check/Investigation completed and maintained for position.

Inventory Control/Quality Assurance/Vender Return

Amazon, Chester, Virginia 2015 - 2017

Assist with in processing and out processing of inventory, order transactions and vendor returns via picking, packing, shipping, liquidate, and destroy merchandise.

CMS Customer Service Representative (Medicare)

General Dynamics Information Technology, Hopewell, Virginia 2014 - 2015

Provided records management of Medicare recipients and the public with medical plan enrollment information, available plans, resource referrals, processed and referred complaints, billing analysis, researched plan data of covered procedures.

Deputy Sheriff

Chesterfield County Jail, Chesterfield, Virginia 2007 - 2014/2004 - 2006

Field Training Officer or DCJS Certified General Instructor, provided instruction of day to day operations of the institution, enforcing rules regulations, laws, local ordinances of Commonwealth of Virginia, Chesterfield County, Chesterfield Courts, and Chesterfield County Jail. Intake and Release Officer, offender records management, created, updated, and maintained inmate files and records, in processed and out - processed inmates via JMS (Jail Management System). Verified legal and court documents and records (court dispositions, warrants, court orders, time computation, committals and release orders) for accuracy and direction. Assisted the general public, fellow legal agencies, and employees via telephone, in person correspondence (memorandums, written reports (RMS (Records Management System)), departmental forms, computer, and court testimony. Jailor supervised and instructed male, female, juvenile and adult inmates. Note: Law Enforcement Investigation/Background Check completed and maintained for Public Trust position.

Federal Correctional Officer

FCC (Federal Correctional Complex) Petersburg, Petersburg, VA 2006 - 2007

Supervised and instructed federal male inmates. Assisted public, fellow employees, and partner agencies to provide assistance, information, and direction via telephone, computer, written memorandum, reports, or in person. Class President of the 369 Federal Correctional Training Academy. Note: Federal Government Law Enforcement Background Investigation/Background Check completed and maintained for Public Trust position.

Police Officer

Virginia State University, Petersburg, VA 2000 - 2004

Analyzed, Interpreted and enforced Code of Virginia, local ordinances of Chesterfield County, rules and regulations of Virginia State University, documents from VCIN (Virginia Crime Information Network), NCIC (National Crime Information Center), criminal history records, wanted checks, DMV (Division of Motor Vehicles) records, warrants, court dispositions. Knowledge, understanding, and operations of the judicial and court system, records, criminal investigation, and emergency response. Provided court testimony, instructed college students and local citizens concerning the laws of the Commonwealth of Virginia, Alcohol Awareness, RAD (Rape Aggression Defense), Child Safety Seat Installation, and Seatbelt Safety. Note: Law Enforcement Criminal Background Check/Investigation completed and maintained for position.

Supply Technician (Property Management and Records)

Virginia Army National Guard, Richmond, VA 1999 - 2000

Conducted property records management and tracking sensitive equipment belonging to the Virginia Army National Guard. Managed supply records, ordered, processed, updated, tracked and assisted with auditing supplies ordered through the PBO (Property Book Officer). Processed supply and property records via “blasted” supply inventory and records to Property Management Section. Backed up computer system daily to create updated hard copy and recovery records of property books for the State of Virginia National Guard Units. Note: Federal Government Background Investigation/Check Clearance completed and maintained for position.

Automated Logistics Supply Specialist

Virginia Army National Guard, Richmond, VA 1992 - 2006

Processed, tracked, updated and maintained supply inventory records for the 429th Maintenance Battalion. Operated as Section Sergeant (E4 Enlisted Soldier) delegated authority, ensured their general welfare of section soldiers. Prepared performance evaluations, activity reports, and memorandums. Note: Federal Government Secret Security Clearance; currently inactive.

Correctional Officer/Correctional Sergeant

Virginia Department of Corrections, Powhatan, VA 1993 - 1999

Supervised and instructed maximum security male and female inmates as well Correctional Officers. Trained, enforced, and interpreted rules and regulations of the Virginia Department of Corrections. Provided direction, ensure daily assigned task complete, managed employee job performance evaluation records, provided constructive criticism, and conflict resolutions. Note: Law Enforcement Criminal Background Check/Investigation completed and maintained for position.

Administrative Specialist

Army Reserves, Fort Pickett, VA 1992 - 1994

Performed clerical and administrative duties. Soldier Records Management; created, updated, and maintained solder's files, records, documents, memorandums, reports, and answered multi telephone lines. The education, training, and experienced obtained is a foundation to build on for computer literacy and implementing administrative duties. Note: Federal Government Secret Security Clearance; currently inactive.

EDUCATION/CERTIFICATIONS:

Certificate for Phlebotomist, Northern Virginia School of Phlebotomy, 2014

Paralegal Studies, Kaplan University Online, Chicago, IL, 2014

Certificate for Basic Federal Correctional Officer, Glencoe, GA, 2006

Certificate for Basic Jailor, Henrico County Sheriff's Academy, 2004

Certificate for General Instructor, Crater Police Academy, 2003

Certificate for Rape Aggression Defense Instructor, RAD Training Academy, 2003

Certificate for Basic Police Officer, VCU Police Academy, 2000

Certificate for Automated Logistics Supply Specialist, Fort Lee Quartermaster School, 1996

Certificate for Strike Force Training, VA Department of Corrections Academy, 1996

Certificate for Basic Correctional Officer, VA Department of Corrections Academy, 1994

Training for Administrative Specialist, Army School of Administration, Completed 1993

Certificate for Basic Combat Training, Army Basic Training Fort Jackson, SC, 1993

REFERENCES UPON REQUEST

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