Customer Service Developer

Kamal A. Mukhtar

*** * ********** ** #**** ■ Alexandria, VA 22312 ■ Tel 703-***-**** ■ *********@*****.***

PROFESSIONAL SUMMARY

Experienced software developer skilled in developing project plans, managing and tracking project execution, designing prototypes and assisting with usability testing, developing and executing test scenarios.

Proficient in utilizing formal software development methodologies and best practices.

Skilled in communicating with internal departments, management, and meeting customer expectations.

Possess a successful track record meeting project milestones and developing long-term relationships with clients.

Strong history of successful project completions and proficient in applications requiring, JavaScript, PL/SQL, Oracle 11g Developer & Administrator, HTML, DHTML.

EDUCATION

George Washington University, Washington, D.C.Graduate courses in computer science

University of District of Columbia, Washington, D.C. Bachelors of Science in Math/Computer Science

CERTIFICATION

10/2017-10/2018 Northern Virginia Community College, VA ORACLE 11g SQL/SQL*PLUS, Certificate

ORACLE 11g PL/SQL, Certificate

ORACLE 11g Database Administration, Certif

Certificate, SCC S/W Maintenance, AEROSPATIALE, FRANCE

Certificate, Communication System & S/C Engineering, COMSAT, USA

Certificate, S/C Performance & Trend Analysis, INDIAN SPACE ORG, INDIA.

Certificate, SCC S/W Maintenance, AEROSPATIALE, FRANCE

Certificate, SCC operation & maintenance, ALCATEL, FRANCE

SPECIAL SKILL: FLUENT IN ARABIC R/S/W (NATIVE LANGUAGE)

WORK EXPERIENCE

05/2018 – Present FREE LANCE ORACLE DATABASE DEVELOPER

Oracle: Acquired relational database development skills from experience using SQL,SQL*Plus. Developed data definitions, tables, indexes, views, functions, procedures, triggers, and packages utilizing PL/SQL stored packages, conditional control statements, loops, dynamic data types, pseudo columns, explicit cursors, and integrity constraints. Created, customized, and generated multiple forms and reports applications that included LOV’s, editors, menus, checkboxes, list items, and radio groups in several formats.

Web: Designed web pages with frames, tables, forms, cascading style sheets, hyperlinks, and buttons using HTML. Enhanced web pages by using JavaScript create menus, define event handlers, control windows, and develop functions

07/2017-01/2018 SALE ASSOCIATE

AutoZone, Alexandria, VA

Greet customer while entering to the premise

Process sale transactions quickly and efficiently, maintain a friendly and cordial relationship with customers by greeting them and assist them with relevant issues.

Provide customers with outstanding service and assist in solving their queries and doubts

Create a positive impression at checks-outs. Educate customer about schemes and promotional activities that could benefit them.

Maintain register and books related to cash transactions and keep them up to date.

02/2014-08/2015 CUSTOMER SERVICE ASSOCIATE

Harris Teeter, Arlington, Virginia

Afforded high quality customer service representation and enhanced associate relationships while serving in customer service areas. Strong ability to multi-task and enhance work flow in high-paced environment.

12/2012-01/2014 UBER PARTNER

Uber, Washington, DC

Pick up clients and take them to their destinations such as weddings, meetings, celebrations, hotels and transportation centers.

Helping clients load and unload luggage and carry there items into hotels and airports.

At times might need to operate wheelchair lifts for elderly or disabled clients.

Keeping the vehicles clean and stocking vehicles with beverages and snacks.

Coordinate maintenance and repair for the vehicles I operate and stay up-to-date on all traffic laws.

06/2008-09/2012 DEPARTMENT SUPERVISOR

Home Depot, Fairfax, Virginia

Oversaw work activity within the department. Communicated organization’s objective to associates. Supervised associates’ schedule, work time and training within the department. Trained and developed associates’ customer service skills and product knowledge. Evaluated associates’ performance. Assisted with new hire interviews. Managed profitability through report analysis, identifying trends, defining problems and developing appropriate responses.

12/2004-03/2007 CASE MANAGER

Ethiopian Community Development Council, Washington, DC.

Identified aims and goals to meet clients’ needs.

Facilitated and innovated access to appropriate resources in order to meet clients’ needs.

Implemented and coordinated community rehabilitation programs.

Monitored long-term needs of clients.

Assisted clients' accessing wide range of services and referrals

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