Customer Service Sales

Tami-Lyn Morse

203-***-**** ********@*****.***

High-performing Team Lead with Customer Service and Inside Sales success. Proven capacity to troubleshoot and resolve issues quickly, and maintain a high level of professionalism and efficiency to increase customer loyalty.

Strengths, Skills, and Expertise

Microsoft Suite – Excel, Word, PowerPoint, Outlook, Access, Publisher,

Adobe

Order Management – VAI, JDA, WordPress

CRM - Salesforce

Decisions rooted in critical and abstract thinking

Analytical analysis aligned with leadership strategic vision

Reality based managerial style (coach, guide, mentor, teach)

Revenue builder with an eye toward sustainability

Real-time hands on leader managing practical tactical operations

Program developer – ability to develop practical tools and templates supporting growth initiatives

Communication – manages expectations horizontally and vertically with equal effort and transparency

Customer-centric – comprehend, respond and tailor deliverables

Commitment to performance reporting, dashboards and seeking improvement opportunities

Related Work Experience

2013 - Present: Really Good Stuff, Shelton, CT

April 2017 – Current District Product and Marketing Specialist

Custom kit design resulting in multi-million dollar business channel

oUncovered need for custom kit program; number of units increased 940% and revenue increased 615% from the initial year to the second year; in its third year is tracking to grow 15%;

oIdentified the opportunity to fulfill customer’s functional and budget requirement to order product in a tailored fashion.

oAssured infrastructure alignment to support new business channel

oCatalogue inclusion of kit line with national distribution growth: $600.00 first order to $3.5M >(3) years

Self-educated product knowledge to support staff and best pinpoint filling customers’ needs

Tailored interaction – what interests our customers, excites us

Process improvement as a fundamental necessity to growth. Example: An eye on ensuring price points, inventory, delivery & timeline

Identify process improvement needs and worked with VP of Sales to implement

Convention and Conferences coordination

Manage leadership expectations while driving team-centric results

Stakeholder management and risk analysis status reporting.

Inclusive of all relationships across the organization (all have value and all contribute)

Manage upwards of 25+ help tickets simultaneously

April 2013 – April 2017 Inside Sales Account Director/Team Lead

Newly established Inside Sales Department 200% growth 4 consecutive years

Designed and responsible for sales staff onboarding training program; day-to-day training and “in-the-moment” coaching to exceed department goals

Client-facing meetings, presentations, Skype meetings, and conferences to uncover new opportunities as well as move current ones along to a sale

Creative solution selling – “always a way”

Took initiative to learn multiple platforms including VAI (SAP) and became the go-to within sales for all things customer service related

Back-up to Customer Service Manger

2013 Inside Sales Coordinator, i1 Biometrics, Rowayton, CT

Support 6 direct and ten indirect salespeople

Salesforce guidance, technical support, and training

Host webinars for both sales reps and clients

Develop leads for reps via cold and soft calling, and booking hard appointments

2011-2013 Grants Manager, Operation Hope of Fairfield, Inc., Fairfield, CT

Grants Manager for Non-for-Profit with a budget of more than $2 million

Manage application process for all grants including research, writing and submittal

Government grants – Complete budgets, contracts, and reporting; watch for new applicable RFPs; maintain dialogue when needed with state contact; adhere to and be sure contract requirements are met; applications

Foundation/Corporate grants – Maintain relationships with current funders and complete reporting and reapplications when needed; search for new grants online including the use of foundationsearch.com; grants.gov, Connecticut.grantwatch.com; and foundationcenter.org;

Development – Assist Development Director with annual fundraising events including annual appeal, gala and golf outing

2007-2011 DuBay Horton Associates, Bridgeport, CT

Manage grant creation and application process

Responsible for more than $2M in government and foundation funding

In depth topic research, source funding opportunities, direct collaborative team resources, ensure on time execution under strict time constraints, develop financial outlooks, maintain proposal budget.

Operations and contract management: develop and implement online research data repository, contractor’s database and project/consultant time tracking controls.

Main contact for all day-to-day customer service

General administrative functions supporting the principal and seven consultants

Manage 6 interns and responsible for all office management

Education:

Southern Connecticut State University, New Haven, CT

Major: BA Liberal Studies

Minors: Psychology, Sociology, and Public Health

Personal and professional reference immediately available upon request.

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