Baskar kumar

Contact: +91-959******* (M)

Address: No.132, Main road, manalurpet, Thirukovilur taluk, Villupuram District-605 754, Tamilnadu, India

E-mail: ac9jqz@r.postjobfree.com Skype id: baskar.k101 Synopsis

A competent professional with 3 + years’ experience in IT Hardware and Network support,

Effective communicator with excellent negotiation skills, strong leadership qualities.

Experienced in providing computer peripherals, server, switching and LAN,WAN solutions. Educational & Professional Qualifications

BSC (Computer Science) from “Nehru Memorial College affiliated to Bharathidasan University, Trichy”, India, 2009 - 2012

MCA (Computer Applications) from “Srinivasan College of Arts & Science, affiliated to Bharathidasan University, Perambalur, India, 2012 - 2015 Organizational Experience

1. In Cube Software Private Limited (August 2018 to May 2019) CUBE SOFTWARE PRIVATE LTD. is leading software and Information Technology Company involved in design, development deployment, sales and support of software solution for Computer Telephony Integration. CUBE helps organizations take advantage of new communication technologies while leveraging their investments in people and processes. Cube has been a pioneer in Software for Call center and BPO industry and does Value Addition to Key Telephone and EPABX Systems. Today has a customer base of over 6000 in India and around 300 Software Abroad.

Position: Technical Support Engineer

Reports to: Regional Manager & Director

Responsible for: Solving Application & Networking Related Issues Reason for leaving: venture into new opportunity for career advancement Responsibilities:

Research and identify the solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configurations

Talk Staff or client through a series of actions, either face to face or over the phone and remote, to help set up systems or resolve the issues

They ensure proper logging of all issues and respond within agreed time limits to cal-outs

Maintain good relationship with clients and maintain procedural documents and reports

Fixed network faults and network maintenance

Test and evaluate new technologies.

An Enthusiastic IT professional and concerned individual and motivated to work in a sector by which my efforts contribute positively to the environment. 2. In AER Worldwide (India) Private Limited (March 2015 to April 2018) AER Worldwide is an E-Waste Recycling Facility has Global locations all over the world which has core business in IT assets and Networking.

Position: Hardware Technician

Reports to: Director (ASIA)

Responsible for: Solving IT Related Issues

Responsibilities:

Responsible for installing new hardware, systems, and software for desktop & laptops.

Perform installation of network & system services, equipment, devices and configure them.

Expertise in managing and administrating user domain and accounts.

Updating windows patches, application software, system software’s and anti-viruses.

Strong in troubleshooting any computer system.

Check the documents network problems and solutions for the future, perform troubleshooting analysis of servers, workstations, and associated systems.

Troubleshoot system failures or bugs and provide solutions to restore functionality.

Offer timely technical support and teach users how to utilize computers correctly and Install specific interconnection cables and provide training to site staff to use hardware properly.

Maintain computers at conference location and conduct various meetings and conventions. Professional Certifications

1. CISCO Certified Network Association - Routing & Switching Certification Date: Jan 2017 - Jan 2020 License CSCO13117XXX 2. Certified Ethical Hacker V9 (CEH - EC Council Authority) Certification Date: Feb 2018 - Feb 2021 License ECC26723708XXX Personal Details

Date of Birth 19

th

March 1992

Linguistic Abilities Tamil & English

Marital status Single

Nationality Indian

Hobbies & Interest Socializing with friends & Playing Cricket on a weekly basis Strengths Adaptable, Team Work & Optimistic

Declaration

I hereby declare that all the details furnished above are true to the best of my knowledge and belief Regards,

Baskar Kumar

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