Technician Service

Alice Simmons

MORRISTOWN NJ 973-***-****) ac9jq9@r.postjobfree.com

Summary:

Committed to the successful delivery of telecom products to customers and supporting the hardware necessary to keep lines of communications working. Drawing on the Experience of thirty plus years in various technologies as the foundation of understanding each new phase of progress as it unfolds into future applications. Recognizing the need to simplify each process to bring the best product to market with the most efficient methods possible.

EDUCATION

BA Ottawa University (1976)

PROFESSIONAL EXPERIENCE

Verizon Wireless Bedminster, NJ

NOC Technician: 2012-2018

Reacting to alarms by ticketing and calling out to various company associates including cell techs, switch techs and other support groups

Interface with telecom providers to escalate repair of facility outages

Status various routers and switching equipment to support and implement the repair process

Key results: Known for detailed ticket creation and update for necessary rebates from telco providers

Adecco engineering and Technical: September 2011 – March 2012

Placed as a contractor as an Alarm tester

Given added responsibility of updating all routine alarm tests in the Xng Citrix inventory for Network Operation Center

Assisted cell techs with the new auto-test procedures

Wireless Advocates: March 2011 to September 2011

Activation and sales of wireless products and service contracts in partnership with Staples

Contact wireless carriers to resolve service issues and problems with the activation process

Verizon: Central Office Technician: September 1990-June 2008

4ess switching 2 years 95 Williams Street, Newark, NJ

Sixteen years outside field technician Dover NJ

Key Result: Customer contact face to face as a field technician: gained trust of my regular customers to go above and beyond to get them back in service.

ATT May 1980-September 1990

Communications Technician: 95 Williams street Newark NJ

Accepting circuits from telco by optimize testing

KEY SKILLS

Juniper Certification April 2018 recertified

Fiber optic troubleshooting and location

Sectionalization and troubleshooting complex network issues using status of related routers and scanning data logs in relation to the time the problem commenced

Escalating network problems to appropriate group whether that be internal or external issues

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