Customer Service Manager

BENJAMIN DAVID HERHOLDT

CURRICULUM VITAE

PERSONAL INFORMATION

FIRST NAME: Benjamin David

SURNAME: Herholdt

ID NUMBER: 750***-***-****

DATE OF BIRTH: 28 July 1975

MARITAL STATUS: Married

DRIVER’S LICENCE: Code 08

HOME LANGUAGE: Afrikaans

OTHER LANGUAGES: English

NATIONALITY: South African

HOME ADDRESS: 15 Forneby Street

Highveld

Centurion

0169

POSTAL ADDRESS: PO Box 67600

Highveld

Centurion

0169

CONTACT NUMBER: 082-****-***

E: MAIL: **************@*****.***

***************@******.***

QUALIFICATIONS:

MATRIC:

Matriculated at Hoërskool Centurion (Verwoerdburg) in 1993

Subjects: Afrikaans (HG)

English (HG)

Business Economics (SG)

Geography (SG)

Biology (SG)

Metal Work (SG)

RESTAURANT MANGEMENT COURSE- CERTIFICATE

PREVIOUS EMPLOYMENT:

CENTURION LAKE HOTEL:

POSITION: Restaurant, Waiter, Supervisor, Barman Room Service Supervisor

DURATION: February 1994-February 1996

CONTACT NR: 012-***-****

MIKE’S KITCHEN

Position: Barman

Duration: March 1996-October 1996

MCGINTY’S AIRPORT

Position: Manager

Duration: November 1996 – February 1998

HI-FI CORPORATION

Positions: Customer Service Technician, Sales Consultant

Duration: July 1998-January 2004

Contact: 012-*******

WIMPY HIGHVELD DRIVE THRU

Position:

General Manager

Duration: February 2004-Current

Duties: ESSENTIAL DUTIES & RESPONSIBILITIES

Opening and Closing of the Restaurant

Achieve the budgets and overall profitability of the shop

Manage and lead the management team and staff.

Manage overall stock control

Responsible for customer service and complaint follow-up

Recruitment and induction of all floor, kitchen staff, retail and restaurant managers

Identify training needs and execute training programmes

Performance management, staff shifts, resignation/ termination checklists, staff notice boards, staff reviews, etc.

Responsible for monthly reports

Responsible for overall maintenance

Comply with regulations, health, fire and safety legislation

FARM INN

Position:

Operational Manager

Duration: December 2018-Current (Contract about to expire)

Contact: 012-***-****

PERSONAL:

Have own reliable transport

Knowledge of Microsoft Office and Retail Office

Good verbal and written communication skills

Good leadership skills and the ability to motivate and train team members.

Ability to work under pressure and assertive decision making

Excellent interpersonal skills for diplomatically handling staff and customers;

The ability to work independently and confidently to make my own decisions;

Problem-solving ability to resolve issues as they arise;

Impeccable service standards, clean work habits and attention to detail;

Ability to multitask in an upscale, high volume environment with efficiency;

HOBBIES Watching sport and coaching rugby

Reference: Tania Janse Van Vuuren Franchise Manager 079*******

Bertie Stavast Director 082*******

References and Certificates available on request.

Contact this candidate