Sales Customer Service

PERSONAL INFORMATION

FULL NAME : Malome Peter Ramolefe

ID NUMBER : 770**********

RESIDENTIAL ADDRESS : 60 Devilliers Street

Tuffontein

2190

POSTAL ADDRESS : As Above

CONTACT NUMBER : 082-***-****

EMAIL : ******.********@*****.***

NATIONALITY : South African

.

MARITAL STATUS : Single

DEPENDANTS : 01

DRIVERS LICENSE : Code 10

LANGUAGES : English (Speak, Read, Write)

Afrikaans (Speak, Read, Write)

N. Sotho (Speak, Read, Write)

S. Sotho (Speak, Read, Write)

Zulu (Speak, Read, Write)

Tswana (Speak, Read, Write)

SECONDARY EDUCATION DETAILS

SCHOOL ATTENDED Mack-Semeka High School

QUALIFICATION Matric Exemption

DATE 1994

SUBJECTS

English

Afrikaans

N.Sotho

Biology

Geography

Agricultural science

Biblical Studies

TERTIARY EDUCATION DETAILS

INSTITUTION ATTENDED Technikon Witwatersrand

QUALIFICATION Credit Management

DATE 1998

INSTITUTION ATTENDED Skills Development

QUALIFICATION Call Centre Communications

DATE 2006

CURRENT EDUCATION DETAILS (TERTIARY)

INSTITUTION ATTENDED Johannesburg Institute of Engineering And Technology

QUALIFICATION Mechanical Engineering N6

SUBJECTS

Mechanotechnology

Engineering Science

Engineering Drawing

Mathematics

Strength of material and structure

WORK HISTORY SUMMARY

POSITION

COMPANY

DURATION

Credit Controller

Just Fun Toys

1 Year

Credit Controller

Verimark

3 Months (Contract)

Call Centre Agent

Back to Basics

2 Years & 3 Months

Estate Agent

Jerlin Estates

5 Months

Sales Consultant

Pacific Cable

4 Months

Contact Centre Representative

Multichoice

12 Months

Team Leader

Multichoice

3 Years (Current Position)

EMPLOYMENT HISTORY

COMPANY NAME Just Fun Toys

TYPE OF FIRM Retail

DURATION 1 Year

POSITION HELD Credit Controller

REFERENCE Human Resource (011*******)

DUTIES

Chasing debt by telephone and email and reducing debtor days.

Allocating payments in accordance with customer remittances.

Processing and generating reminder letters and monthly statements.

Liaising with the sales and accounts receivable teams to resolve outstanding queries.

Ensuring that all major accounts work to agreed order to cash cycle.

Daily and month end reporting and account reconciliations.

Investigating and resolving queries relating to non payment of invoices.

Working to strict monthly and annually collections targets.

COMPANY NAME Verimark

TYPE OF FIRM Retail

DURATION 3 Months (Contract Position)

POSITION HELD Credit Controller

REFERENCE Human Resource (011-***-****)

DUTIES

Chasing debt by telephone and email and reducing debtor days.

Allocating payments in accordance with customer remittances.

Processing and generating reminder letters and monthly statements.

Liaising with the sales and accounts receivable teams to resolve outstanding queries.

Ensuring that all major accounts work to agreed order to cash cycle.

Daily and month end reporting and account reconciliations.

Investigating and resolving queries relating to non payment of invoices.

Working to strict monthly and annually collections targets.

COMPANY NAME Back to Basics Marketing and Communication

TYPE OF FIRM Call Centre

DURATION 2 years & 3 Months

POSITION HELD Call Centre Agent (Inbound and Outbound)

REFERENCE Caroline Voster (011******* or 082*******)

DUTIES

Answer Calls and Respond to Emails

Handle Customer Inquiries both Telephonically and By Email

Research Required Information Using Available Resources

Manage and Resolve Customer Complaints

Provide Customers with Product and Service Information

Enter New Customer Information into System

Update Existing Customer Information

Process Orders, Forms and Applications

Identify and Escalate Priority Issues

Route Calls to Appropriate Resource

Follow Up Customer Calls Where Necessary

Document All Call Information According To Standard Operating Procedures

Complete Call Logs

Event Co-Ordination

COMPANY NAME Jerlin Estates

TYPE OF FIRM Property

DURATION 5 Months

POSITION HELD Estate Agent

REFERENCE Jeri Walsh (011*******)

DUTIES

Present purchase offers to sellers for consideration.

Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.

Compare a property with similar properties that have recently sold to determine its competitive market price.

Advise clients on market conditions, prices, mortgages, legal requirements and related matters.

Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.

Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

Interview clients to determine what kinds of properties they are seeking.

Coordinate property closings, overseeing signing of documents and disbursement of funds.

Generate lists of properties that are compatible with buyers' needs and financial resources.

Contact property owners and advertise services to solicit property sales listings.

Arrange for title searches to determine whether clients have clear property titles.

Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.

Coordinate appointments to show homes to prospective buyers.

Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.

Investigate clients' financial and credit status to determine eligibility for financing.

Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred.

Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs.

Conduct seminars and training sessions for sales agents to improve sales techniques.

Appraise properties to determine loan values.

Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.

Arrange meetings between buyers and sellers when details of transactions need to be negotiated.

Rent or lease properties on behalf of clients.

Secure construction or purchase financing with own firm or mortgage company.

Solicit and compile listings of available rental properties.

Visit properties to assess them before showing them to clients.

COMPANY NAME Pacific Cable

TYPE OF FIRM Information Technology

DURATION 5 Months

POSITION HELD Sales Consultants

REFERENCE DC Naidoo (086*-***-***)

DUTIES

Greeting customers

Advising customers on products

Providing the best customer service possible

Handling claims

Processing returns and exchanges

Building customer loyalty

Preparing merchandise for sale

Assisting in the display of merchandise

Preparing orders for delivery

Updating Sales Logs

Receive payments

Telephone customers for tracking and follow-up

Attract new customers

Prepare sales contracts

COMPANY NAME MultiChoice

TYPE OF FIRM Entertainment and Communications

DURATION 8 Years (01.04.2010 until 18.03.2019)

POSITION HELD Contact center Representative (2 years)

POSITION HELD Supervisor 6 years

REFERENCE Human Resources Department (011*******)

DUTIES

Call Centre performance measure (Managing performance)

Responsible for the overall success, moral, and turnover rate of a team of employees

Coaching agents

Mentoring agents

Technical assistance to agents

Monitor day to day operation

Ability to foster a positive and open working environment

Managing adherence and compliance according to the company policy, rules and procedure

Monitoring service Level

Providing guidance to agents

Managing Absenteeism, Attendance and Attrition

Resolving customer queries

Best Achievements

Certification in Leadership Accelerator program

Certificate in First Aid

Occupational Health and Safety

Fixing Chronic Absenteeism in the workplace

Pending

Still studying RE1 (regulatory Exam )

CURRICULUM VITAE OF MALOME PETER RAMOLEFE

Contact this candidate