Desktop Support Manager
Resume:
Anthony W. Orzechowski
Monessen, Pennsylvania 15062
**************@*******.***
Specialties:
Wide range of technical skills across multiple OS platforms, networking, storage, and applications
Extensive knowledge of industry best practices, security standards, and risk management
B.S Information Management from Carlow University and Master of Management Technologies from Carlow University
Experience:
First Energy Corp Greensburg, PA
PC Refresh project for corporate location May 2018 to present
Migration/build from Win7 to 10 Desktop/Laptops
Vitro Architectural Glass Cheswick, PA
IT Site Infrastructure Manager– Research and Development IT October 2016 – February 2018
Managed the IT infrastructure team for a research and development site, which included both business and research staff. Supported ~400 users, ~500 workstations, and 7 servers, including many specialized workstations for scientific instruments. Maintained strict security standard compliance for many items including OS patches and Symantec AV version/definitions. Assessed and remediated security vulnerabilities identified in routine vulnerability scans, penetration tests, and audits.
Performed IT security assessments to insure all new software and cloud applications were assessed using the corporate technology introduction process. Addressed potential shortcomings with vendors, worked with various internal technology teams, and ensured proper documentation was maintained. Applications which included SaS, AutoCAD, ANSYS and other alternatives included vendor risk assessments.
Routinely called on to solve complex technical issues in analytical labs. Consulted on computer interfaces and data transfer options for many analytical instruments such as scanning electron microscopes, x-ray spectroscopy instruments, and an atomic force microscope. Also provided recommendations for network connectivity for PLCs (programmable logic controllers) used in manufacturing.
Maintain the site’s network to support Gigabit networking consisting of 32 new Cisco PoE switches in 9 IDF rooms and upgrading the core to a dual switch design for redundancy. Also introduced redundancy to each IDF by installing dual fiber connections to each switch stack. Daily active directory administration
Documented IT infrastructure for pending sale of Flat Glass division. Inventoried workstations, servers, network and telecom equipment, and documented software and licenses.
Desktop Support for 4 Canadian office locations as well as their remote staff
Evaluated, ordered, configured and maintained Polycom RDP Video conferencing equipment for management meetings with Mexico.
Current architecture: Windows 7, 8.1 and 10
Desktop Support for Research & Development Center. Day to day operations either directly with customer or by Skype or Remote Desktop in Windows.
Desktop Support for over 50 remote sales force, both in refresh and installs
PPG Industries sold its Glass Business to Vitro Glass in October 2016. My responsibilities were the same as when under PPG with the exception of managing the I.T. department.
PPG INDUSTRIES, R&D Research Center Harmar Township, PA
Senior Customer Support Analyst 5/01 – 10/16
Responsibilities:
Responsible for all hardware/software ordering for 4 research centers (1200 clients)
Desktop design team member/leader for Windows 2000, and Vista
Back up site coordinator
Primary evaluator for corporate e-commerce 3rd party web sites
Continue responsibilities under previous position (Programmer Analyst I)
Current architecture: Win95, NT4, W2K, XP and Vista, 7, 8.1 and 10
Support of 40 remote sales force by VPN Direct Connect
PPG INDUSTRIES, Monroeville, PA
Programmer Analyst 1 10/98 – 5/01
PC/Network Technician 9/96 – 10/98
Responsibilities:
Responsibility for Win2000 Roll out at Tech Center. Ordered replacement hardware and built over 250 desktop/laptops for the Win2000 migration from scratch
Complete desktop support for Chemical Tech Center
Back-up support for Microsoft Server 2000 & 2003
Responsible for desktop and laptop configurations, build to delivery
Responsibility of all computer purchases, Softmart, Dell and HP and specialized applications
Continue to provide customers with support and technical assistance for the PC platform
Installation of all new PC equipment purchased on sight
Primary contact for Windows 95 roll out at Tech Center
Maintain hardware inventory of all PC’s on sight for inventory tracking and replacement
Rotate with other members in support of help desk issues
Accomplishments:
Catalog and store all PC hardware in the computer services storeroom
Member of the Monroeville QLT (1997)
Member of the Ergonomics Committee (1997)
Completed A.S.T.R.O. training and observer instruction (B.A.P.P.)
Successfully rolled out Windows 95 to user desktops
Establish a standard for wiring configurations for network connections
Team leader for technical desktop support issues
Completed evaluation of Dell, Softmart and HP on line ordering on the PPG network
Developed step by step tutorials for purchasing Dell Computers on line and installation of new PC’s for rollout at the other technical research centers
Westmoreland Community College, Youngwood, Pa
Night School Instructor 8/01 to 12/16
Instruction for the following classes:
Intro to Computers, advanced Microsoft Office Concepts, Networking concepts
Basic Photography, Studio and Location Photography, Advanced Photography
Intro to Astronomy Developed curriculum for on line instruction
University of Phoenix, Pittsburgh, Pa.
Night School Instructor 10/01 to 12/03
Instruction for the following classes:
Intro to Operating Systems
Windows 2000 Professional
Telecommunications and Networking I & II
I.T.T TECHNICAL INSTITUTE, Monroeville, Pa
Night School Instructor 3/00 – 6/01
Instruction for the following classes:
Computer Architecture, Introduction to Computers, Windows NT 4.0, Novell, Systems Analyst
Networking, Wan & Lan Topology
COMPUTER LEARNING CENTER, Monroeville, Pa
Night School Instructor 2/99 – 10/99
Responsibilities:
Instruction for the following classes:
Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint,
Windows 95, 98, DOS
Instructor for Hardware/Software configuration curriculum
PPG INDUSTRIES, Creighton, Pa
Hourly Production Supervisor 1/95 - 8/96
Responsibilities:
Responsibility of production lines
Assure production of quality products
Supervise all aspects of employee performance and policy adherence
Troubleshoot and solve all production line problems
Oversee Quality Assurance of manufactured product
Accomplishments:
Responsible for ordering and maintaining coats for production employees (1995-Aug.1996)
Member of the Quality Leadership Team (1994-Aug. 1996)
Facilitator for Water Management Team (1994-Aug. 1996)
Co - Facilitator for Personal Protection Equipment (1992-Aug. 1996)
Facilitator for Air Management Team (1994-1996)
Member of a Breakthrough Process Team (Rath and Strong) (1995)
Design and publish the Creighton Newsletter (1994-1995)
Safety Representative (1991-1993)
PPG INDUSTRIES, Creighton, Pa
Assembly and Final Monitor 1978 - 1996
Responsibilities:
Responsible for running and maintaining second floor assembly lines and autoclave area
Communicate production problems to appropriate operators
Follow up of glass to final production area
Initiate any corrective actions necessary for a quality product
General production responsibilities and labor assignments
THE 2nd PERIOD, Kittanning, Pa.
Owner and operator of Sporting Goods Store 1987 - 1990
Responsible for complete daily store operation
Responsible for meeting with company representatives, purchasing, stock maintenance
Responsible for all accounts payable, accounts receivable, customer account billing
Responsible for hiring, training and evaluating store personnel
Negotiate contracts with local hockey and little league clubs for equipment, uniforms, etc.
BOYCE COMMUNITY COLLEGE, Monroeville, Pa
Instructor, Beginning and Intermediate Photography Classes
Adult Night School, Highlands Senior High, (1984-1986)
STOEBENERS STUDIO, Tarentum, Pa
Studio Photographer, Color Lab Tech, Wedding Photographer 1976 - 1982
Responsibilities:
Photograph all local high school student activities for yearbook publication
Process, develop and maintain color lab facility
Photograph weddings when assigned
Commercial studio and portrait photography
VALLEY NEWS DISPATCH, Tarentum, Pa
Staff Photographer 1982
Responsibilities:
Cover assigned news stories
Process and print all photographs
Fill - in for USA TODAY stories needing coverage in the area
SEARS ROEBUCK & CO, Natrona Heights, Pa
Front Clerk, Parts Manager 1977 - 1978
Responsibilities:
Take customer orders and returns
Assist customers with complaints or problems
Assist customers with location and ordering of replacement parts for appliances or other merchandise
EDUCATION:
CARLOW UNIVERSITY, Pittsburgh, Pa
Masters degree in Management Technology April, 2001
DUQUESNE UNIVERSITY, Pittsburgh, Pa
Masters degree in Multimedia, 1998 to May, 1999
Instructional Technology in Education, 1999 to May, 1999
CARLOW UNIVERSITY, Pittsburgh, Pa
Bachelors degree in Information Management, Business Administration August 1,1998
HIGHLANDS HIGH SCHOOL, Natrona Heights, Pa
CERTIFICATION:
CARLOW UNIVERSITY, Pittsburgh, Pa.
Certificate of Completion: INFORMATION MANAGEMENT May 1995
DELL Premier Certified, for Optiplex, Latitude, Dimension, Workstation, Power Edge Server 1998 to 2017
MICRO POWER SYSTEMS, New Kensington, Pa
A++ Certification (8/00)
References Provided Upon Request
Kevin Matjasko ********@***.*** 724-***-**** Prior Manager/Director
Ryan Morgovich ****@*********.*** 412-***-**** Prior Manager
Elmer Gagatko *******@*****.*** 724-***-**** Retired teacher/associate
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