Customer Service Sales Representative

Tonja O. Gibson

**** ****** **

Zion, IL *****

224-***-**** (c)

********@*****.***

JOB OBJECTIVE

Seeking a more detailed and challenging position

WORK HISTORY

*/****-******

Genesis Financial

- underwrite loans for new, returning and refinancing customers

- check for a valid address, social security number and open loans

- check for open bankruptcies, negative & if customer is in the state they say

02/05/2015 to 04/05/2016

Walmart

Overnight Maintenance

- Sweep and mop bathroom areas when assigned

- Collecting all trash from around the whole store and putting it in the compactor

- Sweep and scrub floor areas when assigned

- Clean breakroom area when assigned

01/2012 to present

Ebenezer Missionary Baptist Church

Janitorial Services

-Clean bathrooms, vacuum inside sanctuary and in the vestibule, dust all tables and wooded area, sweep and mop floors

01/08 to 01/2012

Stay at home mother

8/06 to 1/08

BSI Merchant Direct, Lake Forest, Illinois 60045

Customer Service Representative

_ Providing inbound telephone support to customers in regards to fulfilling various company products

_ Check order status via Federal Express and United Parcel Service

_ Place orders for the various company products

6/05 to 7/06

LTD Commodities, Bannockburn, Illinois 60015

Customer Service Representative

-Provided inbound telephone orders through the company’s catalog

-Checked order status

10/04 to 3/05

Medline, Waukegan, Illinois 60085

Line Lead

-Made requisitions for the different components needed to complete each job

-Documentation of information for a specific job, such as weight, temperature and machine number

-Assisted on line where needed, such as wrapping kits in the proper table covers

-Placed components on the line and set up for each job

7/03 to 6/04

Abbott Laboratories (Manpower Temporary Services), Waukegan, Illinois 60085

Production Operator

-Packed, palletized and inspected various products for possible defects (bottles, syringes, pharmaceutical samples) on various lines

11/02 to 7/03

Ranstad Temporary Services, Libertyville, Illinois 60048

Phone Order Specialist

-Provided in-bound telephone orders through Lakeside Collection company catalog

9/00 to 11/02

AT&T Broadband, Waukegan and Schaumburg, Illinois locations

Customer Services Sales Representative

-Provided in-bound telephone support to customers for service or repair

-Troubleshoot problems for installation, billing, service upgrades, downgrades and disconnections

-Explained new marketing and promotional offers to customers

EDUCATION

Jackson State University, Jackson, Mississippi 39217 (1995 to 2000)

Waukegan High School, Waukegan, Illinois 60085 (1991 to 1995)

REFERENCES

Furnished upon request.

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